Gines hotels from RM244

"Great stuff "

"Super convenient- incredible hospitality- the young woman at the front desk helped my parents so much on their tour- thank you ! Thank you ! "

"Perfect location, very helpful staff"

"Well located clean and friendly . Breakfast was very good."

"Beautiful, great location "

"This hotel looks fantastic on the website. However, there are many areas that are disappointing: The rooms are very basic, certainly NOT 4 star! The walls are paper thin… I could even hear someone snoring. Then the rooms above were very noisy. There is an older waiter in the cafe bar who is totally obnoxious. I ordered a mineral water as I had a strong heartburn and he told me to sit down. After 5 minutes of waiting, in extreme discomfort, I went up and said “sorry but please can I have the water I am in pain?” He told me to sit down again. I did and then he started chatting to a colleague with the bottle on his tray. I went up again and took the bottle off the tray, apologising as I did it. The look he gave me was dreadful… I thought he was going to hit me. He had also been unpleasant when I first arrived at the hotel. He is in the wrong job I think. Also the receptionists are very miserable and never smile. I travel such a lot and have never experienced a hotel as unwelcoming as this! "

"The best thing about hotel was the location - easy to walk to most places and there were cafes and restaurants close by. Stayed in a 1st floor room for 5 nights and my window faced a wall opposite so prison like. They were refurbishing 2 other rooms on the same floor so construction noises when I returned in late afternoon which was so annoying. The breakfast was the same everyday, only used it as it was comped, wouldn’t be happy paying for it. The staff working at breakfast were very nice and helpful. Towels were grey and there were old hair dryers& straighteners."

"Absolutely cant fault the hotel ,staff or amenities.. you will not be disappointed! Service 2nd to none ...fantastic "

"Good hotel, but staff interaction lacking. Stayed for 4 days and only spoken to on check in and check out."