Verified
4/10 Poor
MARINA
19 Mar 2026
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We were really excited to stay at HANZ Outdoor Resort, but the experience was a major disappointment. Communication was poor from the start. We were told we needed a local number for pickup, but when we called from the bus station using one, the staff said they didn’t speak English and refused to pick us up without any clear explanation. We had to take a taxi instead.
There were also several unclear and misleading policies. We were told we could chop wood, but no one showed us where to do it or provided tools. After a small initial batch, we were told we’d be charged for additional pre-cut wood. The biggest issue is that outside food is not allowed at all, forcing you to either arrive before 7 PM (when the lobby closes) or pay ¥4400 per person for a very underwhelming meal you have to grill yourself.
The villa didn’t match what we booked on Expedia. We paid for a full mountain view but didn’t receive it, and staff gave inconsistent explanations (“not functioning,” then “reserved for tomorrow”). They eventually offered to move us while we were already settled and in the middle of grilling. The layout was inconvenient, with no separate shower, weak water pressure (took 45+ minutes to fill the jacuzzi), an overheated upstairs sleeping area, and very narrow stairs. Cleanliness was also questionable ~ we found long black hairs in the jacuzzi despite having blonde hair.
Overall, extremely disappointing for the $650 per night price. Would not recommend.
MARINA
Stayed 1 night in Mar 2026
