Hotel Keluarga di Franklin

"Clean room"

"Suite was clean and quiet. Occasionally I’d catch a strong whiff of weed in the hallways. But I guess it’s legal is MA, so … Overall very good stay."

"We booked a suite room with a Jacuzzi. When we arrived in the evening, there was no one at the front desk, and we had to wait about 30 minutes before receiving assistance. We were assigned a first-floor room near the employee area and close to the front desk. Throughout the night, I could hear people walking and talking outside as if there were no sound insulation at all. Unfortunately, I was unable to get any sleep. The Jacuzzi also did not work. The front desk staff mentioned that there was a...

"Very helpful at the desk had a flat tire and took a a bit longer to get the car back. He was kind enough to hold my luggage after I checked out until it was ready! Sewwt guy and lady at the desk! Would highly stay there again coming from New Jersey for Boston!!"

"This is the worst property I have ever stayed at the hotel was filthy. I stayed here before about a year ago and it was nice but this time there was mold in the bathrooms and the carpets were full of dust, the elevator didn’t work the TVs didn’t work and the manager was rude. I saw here cussing at guests and tried to throw them out for requesting face towels. She said she didn’t want kids in her property, I saw them towing cars of registered guests"

"The room was large and functional. Breakfast was very good and the breakfast area had plenty of tables. Also, parking was no problem and the staff was very helpful. Overall, a very pleasant hotel."

"A dump"

"My husband,and I were attending a show at a nearby Arena on a Saturday night. Wanting a hotel that provided a shuttle to,and from the Arena this property was just what we needed!!! After confirming our reservation I contacted the property to request a late check out for Sunday,and asked about the shuttle service. I was told that I didn’t need to make reservations for the shuttle until I check in. GREAT!! ALL SET!!! Upon an early check in at 2:00 I requested to make a reservation for the...