4/10 Lemah
David
Mengembara bersama pasangan
4 Sep 2025
The main issues I had were around payment - I called ahead to tell them that we would be checking in late (around 10pm) and they said that was fine - we showed up and checked in but later I realized that they had also charged one of my other cards for the first night...they reversed it eventually but then upon checkout they finalized the original charge for our stay, effective the day we checked in but added another authorization for the full amount of our stay, effective a day after we checked out and that pending charge is still on my card 4 days after checking out - credit card company says they cant dispute it until it is finalized and no longer pending and the hotel just denies that there is second authorization, even though I can clearly see it through my online banking. This was my 4th time staying at this hotel but I think I will try another one next time. Most of the staff was friendly. Breakfast was ok most days (scrambled eggs were barely edible). Housekeeping did not come in to bring us fresh towels, empty garbage etc once in the week we were there - on about day 3 we asked at the front desk if it was because we were leaving our do not disturb sign on until we had breakfast, got ready and left (it was usually removed by about 10 or 11am) and they said they would make a note for them to possibly check later - they knocked on our door at 7am the next morning when we were sleeping and then never came back. We went to the front desk to get towels and TP as needed
David
Menginap 6 malam pada Ogo 2025
