2/10 Teruk
AUGUSTO
Mengembara bersama keluarga dan kanak-kanak
31 Ogo 2025
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Our recent stay at the Sonesta Plantation was disappointing and did not meet expectations.
The property itself felt more like a construction site than a hotel. Hallways had unpainted plaster patches and visible holes, giving the hotel an unfinished and poorly maintained appearance. On the pool deck, ants were noticeable, and there were no pool towels available during our visit. To make matters worse, the pool area often smelled of smoke from cigars, hookah, and general smoking, which was unpleasant, especially for families. At times, there was even a strong odor of weed inside our suite.
The amenities also fell short. The washer and dryer were broken, the pancake machine did not work, and only one side of the toaster functioned. The freezer door in our room would not stay shut, and the ice maker was out of order. These small but important details added up and made the stay frustrating.
Breakfast was another letdown. The only hot items were watery scrambled eggs and sausages that looked more like hot dogs. While there was oatmeal, toast, yogurt, and muffins, the overall quality was far below what we expected.
Overall, the Sonesta Plantation needs significant improvements in maintenance, cleanliness, and amenities. At present, I would not recommend it for guests seeking a relaxing and enjoyable stay.
AUGUSTO
Menginap 6 malam pada Ogo 2025
