Hotel Dekat Eastern Leisure Centre

"The star rating for this hotel was 4 stars - so we expected quite a high standard. We were disappointed when we didn’t find that to be the case. We wanted a double bedded room but were given a twin bedded room. There was no wardrobe for clothes - just a rail. On the way to the room, something looking like crisps had been spilled on the carpet. It was still like that hours later. We had breakfast during our stay. We were told that breakfast started at 7am. On the first day, we arrived at just...

"Good value hotel about a 20-30 minute stroll from the city centre. Room was clean with all expected facilities. Parking to the rear of the hotel for no extra charge."

"Good for the price"

"Lovely place and staff 😊"

"The room was large and had a fridge and safe! All around it was a great stay. A little expensive on the weekend for what it was!"

"Facilities were clean. Room was clean and the kitchen was very helpful. Breakfast was good"

"All in all this is a very good hotel. We stayed in a junior suite which had a Nespresso machine, nice gowns, a very nice shower and a huge comfortable bed. It might be nice if the hotel provides some moisturiser as my wife expected that a hotel at this level would. A couple of areas of the room were slightly dusty but nothing too much. The staff were great and the breakfast had a good selection. We also enjoyed a few drinks at the bar. The hotel is fabulously located for town and very close to...

"I spoke to the hotel on the phone, during the day I was going to check in, as I had not received the check in codes to enter the hotel. There is no one at reception after 5pm. They promised to send it to me. They only sent the link to pay for parking and NOT the entry codes. I tried to call during my 3 hour journey to Cardiff, but could not get hold of anyone. No ansver on the emergency line. I had informed them that I would arrive at 23:00 as they had requested, and I confirmed that they had...

"Loved the bone china teacups in the rooms and at breakfast. The hotel also had parking which is rare in a city location"

"Lovely well maintained modern rooms with sparkling bathroom and plenty of hot water for great shower. Nice to see eco facilities. Breakfast and dinner were superb and akin to gastro pub quality and generously portioned. We wouldn’t hesitate to return next time we visit family in the area. Staff were friendly and accommodating at all times."

"Very clean hotel but looking a bit tired now, really thinking it needs a bit of a spruce up, upgrade in the rooms. Chipped cabinets, old worn furniture. Quite dated rooms for the park plaza brand. Comfy bed and excellent location so would stay again for this alone, Lovely welcome at check in, asked our plans we said we were dining out and were going to a local food feastival and the guy there gave us two vouchers for complimentary drinks he said “have a drink on us either on the way out or on...

"The staff were helpful, the environment was clean, and the stay was generally peaceful with no disturbances. However, we were disappointed with the swimming pool facilities for families with children. There was no separate pool for kids, and the main pool was 1.3 metres deep. Surprisingly, the hotel had designated this pool for family and children's swimming sessions between 7:30 a.m. and 9:30 a.m., which did not seem practical or safe. There were also no safety aids available, and no lifeguard...

"Top quality room, clean and tidy. Comfortable bed for a good nights sleep. Friendly welcoming staff "

"Unfortunately we arrived on an extremely hot today to be told the air conditioning was not working and there was a fan in our room. The a/c was expected to be fixed the following day but this did not happen and it was out for the 3 nights we were there. The room was really warm and it made for very uncomfortable sleeping. The hotel offered free parking to compensate but this did not feel proportionate given the impact on the experience. The location was great for the variety of restaurants and...

"Surprisingly quiet. Nice air conditioning (we were on the 9th floor). Very friendly, helpful staff. Good breakfast buffet. Would definitely stay here again!"

"Awful check in experience that I had to seek out alternative arrangements even though it was the fault of the hotel. "

"Hotel location is amazing if you have less days to explore."