Hotel Keluarga di Duluth

"Very clean and friendly staff. Plenty of activities and amenities."

"We arrived at check in time and were informed that we needed to wait as rooms weren't clean. Came back over an hour later and our room was ready. The room was okay, nothing special (for over 300 a night, expected more). Not enough towels in pool room, hot tub was warm, not hot and jets weren't working properly. The Fob reader for the outside door on our side of the building looked liked it may have been installed in the 60s and was difficult to work. Put up a review on Google, owner's response...

"Too expensive for the standards of the hotel compared too similar priced hotels"

"I’ve stayed in a a lot of hotels but this is the very first time I’ve been given not one but two partially cleaned rooms. 11pm check-in. First room had one stripped bed and one made bed, and ironing board and iron sitting out, and dirty towels on bathroom floor and dirty bathroom. Went down to desk and then gave keys to a 2nd room. 2nd room had two made up beds but pillows without cases, garbage on nightstand, bathroom hadn’t been cleaned. Overall though it must have been a neat guest who had...

"we should have been informed at check that beds were being replaced on our floor, elevators were blocked, floors were very dirty, at one point our room door was blocked by a TV and it took 10 minutes to get a worker to move it, fold out bed mattress was stained, asked for towel removal, didn't happen, tried to call front desk-no answer-went down to front desk-no one there"

"AC worked, but not well. Room was cool but very humid. Property has amazing character and a very industrial feel. Bed was comfortable, room was enormous."

"The photos were definitely deceiving. The hot tub was broken, one of the elevators was broken. We had to take stairs from the 10th floor. Lots of weed smell, dingy lighting, outdated atmosphere. Everyone we talked to was having a poor experience as well with this hotel and with the staff not being helpful with their issues. The only saving grace was that the actual room was clean and fairly updated. Thin walls. If we had brought our kids, we would not have stayed."

"Great customer service. They had some breakfast at special hours for runners for the marathon."