Dove Mountain Resort Spa Hotels

"2 years ago….good experience! Most recent (April 4) WAS NOT! Had planned to stay 4 nights, checked out after one! Reservation was for a double room. Called twice to request late check in. Very helpful staff! Asked if I wanted 1st or 2nd floor. Because of age, arthritic knees, and no elevator, I requested 1st floor. Upon arrival and check in, I was informed that there were no double rooms available, so I would receive a free upgrade to a king “suite”. On the second floor. I told the desk clerk that I did not want the upgrade, rather honor my reservation. He informed me there were no other rooms available because there had been a fire two weeks prior! I had no choice at that time of evening! Here are the other issues: “the suite” consisted of a “living room” with a couch, easy chair, lamp, tv, dresser and overhead light fixture. The bathroom separated the room from the bedroom. The sink ,counter, and mirror on one side, toilet and jetted tub, with shower head, on the other. It was very deep, no rails or slip mat for bottom of tub. The light for this room worked on a timer, as did the fan! It safe for anyone! No soap, and 1washcloth! Had to call for hand soap. The bedroom was adequate, except the noise from the ventilation unit! Twice it startled me awake. Finally, the floors WERE FILTHY. Black bare feet evidenced . Washed my feet,and used damp towel as a mat. Also, the laminate floor is buckling. Checked out after one miserable night!!"

"The staff was warm and welcoming. I enjoyed the waffles for breakfast and my dogs enjoyed the grass dog area"

"The property was beautiful and clean.There was one night our neighbors were a little roudy but the pool area was nice and the bar as well , the bartender was very friendly and knowledgeable."

"The view is beautiful and the staff was excellent. I did take issue with the cost of parking….why are you charging guests of the hotel if they park themselves? It’s not that you are short of space, such as being downtown! My morning coffee. Large brewed coffee, nothing fancy was $6 +tax+Tip= $8.00 for a reg coffee. By 10:30am all pool chairs were taken. The cost of Easter Brunch was130.00 p/person add in a couple of drinks and tip and my bill was $504.00 USD for 3people. All the nickel and dime stuff was a bit ridiculous. "

"Clean room staff excellent, breakfast was hot simple"

"The pool area was well taken care of and so was the fitness area. Staff were helpful assisting as well."

"restroom vents were very dirty and dusty"

"My dad was staying her after surgery at TMC next door. Check in was seamless and the ADA room had everything to make him comfortable. Parking was also available right by his room. "

"Parking was safe and close to our room. Breakfast buffet had a variety of options and even some I could eat as needing gluten free."