2/10 Teruk
Imogene
7 Ogo 2025
My handicapped sister and I reserved a room that offered a king bed and a sofa bed. She recently had surgery so needed to sleep alone in a king bed. When we arrived they said they did not have any rooms with a king bed and a sofa bed. When I asked why they would rent such a room if they did not have it, they said it was expedia's fault.
Expedia said it was up to the hotel to give us a refund. They would not. I am a senior citizen. I paid the room in full up front. I had to sleep for 3 days upright on a chair. We had no choice, I had no more money - I had paid in full. We were burying our baby brother and overcome with grief, so no strength to fight this. Shameful! Just shameful! No one even cared.
Imogene
Menginap 4 malam pada Jul 2025