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"The staff are exceptional. They were key to our enjoying not only our stay but navigating our entry into Petra which for some travellers may be daunting. This hotel is unique and not your ordinary facility but for us it was the highlight of all our travels to date. Transportation services were always available and flexible. One of the best travel experiences of our lives thanks to the staff. We did not know what to expect and their kindness was above and beyond. "

"Staff more interested in their phones than service. Initially gave me a room that was occupied and although I asked twice for my bags, they were not delivered and when they finally were, they were left outside my room. Tiles in the bathroom are very very slippery so always put down a towel on the floor so you don’t break your neck!"

"Amazing stay, the staff took great care of me."

"Great stay, good breakfast and close to Petra historical site"

"The biggest reasons for my poor review were that they did not ever clean the room while we were there, despite being asked and that much of what was promised online (rooftop, lobby lounge, satellite tv) were not actually provided. Other than breakfast, it is a bare-basics place. Clean room to start with, not much more."

"Great experience all around. The staff was exceptional, the room service was fantastic, and the rooms were absolutely beautiful. The fact that it’s right next to Petra makes it incredibly convenient and adds even more to the overall experience."

"Our stay at Petra Heart Hotel has been amazing! The room is clean, comfortable and updated. The beds are super comfortable. It is close to many restaurants within walking distance. The hotel comes with free breakfast which were all tasty. Most of all, it’s within 5 minute drive to Petra Visitor Center. The hotel Manager, Narati, has been very helpful who gave useful tips visiting Petra as well as restaurants recommendations. He’s very friendly and always willing to help to make your stay comfortable. The hotel is an excellent value for your money! "

"Almost like a heaven."

"Relaxed atmosphere, friendly staff, comfortable room, good food"