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"We’ve stayed here often but this last trip ran to an issue with the body wash being empty and didn’t know until we were already in the bathroom. That’s not the norm but did share feedback with front desk. "

"Breakfast was more than excellent with multiple options. Also, rooms were very clean and extra items were available upon request. Moreover, housekeeping checked in with you every morning to make sure everything was good and nothing was needed. Nice staff, easy and free on site parking with a nice pool and hot tub to end the day: Very nice stay!"

"Truly enjoyed me stay. I would recommend. "

"Nice stay "

"It looks like a hotel that was high end way back in the day, but its strughling to hang on. I had to get my own hand soap etc.at the front desk. I booked 2 queen beds but was put in a king room. Bed was clean and comfortable though. Im glad my teenager was ok to share. Only one elevator was working for 7 floors and it was just barely working. Not a lot of explanations or information from staff eg: you have to swipe your room key when you press your floor button or the elevator will just go back down to the lobby. You also have to press door open when you reach your floor or you will go back down. Otherwise it was clean, comfortable, and a beautiful view of the city at night."

"Everything was amazing. I just had very noisy neighbors and after driving from NC to NY all I wanted was quiet and sleep "

"It was a ok stay. They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs. It was ok, but stayed at better Best Westerns in the surrounding area."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"Fantastic hotel, lovely property right on the lakes."