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"Above all, the staff was amazing. They were cheerful, happy, and eager to help make our stay perfect. The food was great, as was the location. I appreciated the three pool zones - the large main center pool, the "fun" pool that had activities and two bars, and the quiet pool for relaxation, all of which are infinity pools that overlook the ocean. The nightly entertainment was good for the most part, and is probably the one thing I would recommend for improvement. It's one of the requirements I have for choosing a resort, and since it's the only form of entertainment on site (they have transportation to other properties for parties), it could have been better. The location is great, walkable to downtown, and the beach is swimmable with white sand. Overall, we rate this resort as excellent and would definitely return. "

"Clean rooms, great staff, great food "

"Great hotel and great location! This is the perfect stay for anyone who is a foodie looking for a nice stay in a prime location. Staff is great and very accommodating to whatever your needs are. Looking forward to staying again! "

"I rate it 10/10 not 5/5 best ever"

"Breakfast was good"

"Great location. Enjoyed the breakfast. Very professional and helpful staff. The room was a bit small but it did the job for our short stay. "

"I honestly would not stay at the Occidental Tucancun again. The only real positive was the staff — everyone we interacted with was friendly, helpful, and hardworking. Unfortunately, the resort itself was a huge disappointment. The biggest issue was the food. For an all-inclusive resort, the dining options were extremely limited, and most of the food tasted bland and low quality. Even the buffet food was often stale — the bread was so hard it was practically cracking teeth. The only decent things we had the entire trip were the omelets and tacos, and even those were just okay. The reservation system for dinner restaurants made no sense. Reservations would fill up quickly or “run out,” leaving guests stuck eating the buffet every night. That defeats the purpose of paying for an all-inclusive experience. Another major issue: we saw roaches during our stay, which was honestly unacceptable for a resort. Also, there was no nighttime access to the pools, which made the resort feel boring after dinner since there weren’t many activities or options late at night. Overall, the staff deserves credit, but the food quality, cleanliness concerns, and lack of accessibility/amenities made this stay very disappointing. I would definitely rethink booking here."

"The hotel is really good — great location, good food, and a very friendly staff. The room was clean and always well organized, and they did everything they could to make my stay as comfortable as possible."