Cari Hotel di El Paso County

"Horrible experience on our end. Checked in and the first room faced internally into their inside courtyard right above the check in desk. Requested to be moved to a room that has light and unfortunately the new room was disgusting. Barely cleaned. Sheets had stains, toilet had marks on it, chairs had crumbs and stains, carpet stained, side table had brown goop on it, etc. We showed the front desk pictures and said we did not feel comfortable staying due to the lack of cleanliness. They told us...

"The people at the bar were so friendly and amazing"

"The hotel and area is very nice. Beautiful. I wasn’t satisfied with the massage at the spa considering I asked for deep tissue and paid over $700 for a couples massage. I left still feeling like I needed a massage. Other than that, the food was delicious at the onsite restaurant. The views were amazing. The hairstylist at the salon was wonderful."

"Overall, staying at the Cheyenne Mountain Resort wasn't a terrible experience. However, the first morning after I had a shower, I tried to use the hairdryer and it practically blew up in my hands. It was extremely cheap and right after turning on heated up to red, crackled and died. When I picked up the phone to report it, there was no dial tone. My colleague called on my behalf only to be told that they are understaffed and there is no one to bring me a replacement hairdryer. Not great...

"My wife and I were taking a ride out west and needed a place to stay. As always, I use Expedia and choose the hotel based upon the reviews. The reviews for this hotel were great and it certainly met my expectations."

"Nice and clean room to stay!"

"Great property "

"We love the grounds and staff, always so friendly and helpful! Thank you!"

"You’d think there’d be communication regarding the state of the hotel prior to check-in, but there wasn’t. The same $ rate each day, with limited amenities and construction all day. The pool, hot tub, gym, restaurant and bar were closed, and half the elevators were out of service. The breakfast was out of stuff each day. The sinks in the bathrooms stopped working, exits were closed, the towels smelled weird, the sheets smelled like cigarettes. Also, you have to pay $15 a day to park at the...

"I think it could use some upgrades feels kind of dingy the pool I was out of order."

"Loved the kitchenette and separate living room"

"Property is under construction on exterior which caused some inconvenience - staff was great and breakfast was very nice!"

"It was great"

"Very beautiful, well maintained hotel. We enjoyed our stay and highly recommend this hotel."

"Hallways dark and narrow and dirty. Lots of stains on carpets. Room was very small, and no towels were provided. Pool room was run down with a handful of mis-matching chairs in poor condition. No towels available at all for the kids when they got out of the pool. There was a room with incessant dog barking for hours that the police finally took care of. Loud teenagers playing games in the hallways until midnight. Front desk lady was super annoyed when I asked for towels, and when I asked her if...

"Clean and staff were helpful, letting us check in a few minutes early. Decent breakfast. Good location."

"Okay"

"The room was clean and the views were fantastic. My only complaint is the drain in the shower couldn't keep up with the water. The bartender was great! The location is ideal if you want to walk to restaurants."

"Staff was so friendly, breakfast was fine. Great location m. "