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"I stayed here with my daughter and we had a wonderful time. I loved the onsen and walking around the resort and dining in our robes and slippers, so relaxing! the food was great, so many choices. "

"The breakfast buffet had lots of options - I especially enjoyed the fresh fruit, bacon and eggs. The room was spotless and the shower was incredible after a long day - the pressure felt like a massage. The hotel lobby is beautiful and features wood and wood carvings from the local area. The onsen was also a wonderful treat at the end of the day, although, sadly, the outside area was closed during our stay. "

"Amazingly located, striking architecture, friendly and accommodating staff. The quality of the amenities and the quality of service & small touches is very good. Website does not work properly and is outdated as mentioned a free early morning walking tour but staff did not know anything about this so assume it does not run any longer. The free bar is such a nice touch, though I wonder if the hotel should actually charge or somehow limit number of drinks per guest. Would definitely stay again! "

"Brilliant stay. Location great if you’re taking or ending the Tsumago Magome walk. Walkable to train station. 7-11 nearby. Room ok in size as compared to Tokyo. Breakfast excellent local Food. Constant supply of tea/coffee n free soup I’m the afternoon. Highly recommend. "

"zen like room, nice details, location very convenient"

"Richmond Hotel Matsumoto was a wonderful surprise. As a budget-friendly business hotel, we weren’t expecting much—but it turned out to be far nicer than anticipated. The room was spotlessly clean, with a comfortable queen bed and a divan-style sofa that made for a perfect little reading nook. The breakfast buffet was simple but satisfying, with enough variety to suit even a finicky Western palate. Its location is excellent—convenient to the train station, restaurants, and shopping—making it an easy base for exploring. Matsumoto itself is a lovely city that feels a bit under the radar for international travellers, yet it offers so much charm. It’s also an ideal staging point for trips into the Japanese Alps or the Kiso Valley. All in all, a great option if you’re looking for something budget-friendly without feeling bare bones."

"Clean, quiet, nice views of the city and surrounding mountains. Good breakfast, friendly staff. Beds are hard."

"Nice hotel, love the ramen and ice cream for free at night "

" Wonderful staff!!! Great location…right near the Old Town. And the food was delicious!"