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"Everything was great, except the bathroom. All the staff were polite and helpful, and even gave us extra amenities without being asked. There was an issue with the shower, that is there seems to be a wide gap between the shower door and the floor so the water could overflow. Overall, the stay was comfortable."

"Great service"

"Absolutely loved this hotel! Everything was in the best condition "

"Incredible stay. Unforgettable. The staff truly goes above and beyond. View from the city view rooms (especially where i stayed at lvl 7. Was incredible. I cannot believe this room was cheaper than the “garden view” rooms which imo had less of a view."

"nice & big room , friendly Staffs, close to shopping mall and walkable to all restaurants outside "

"Excellent room, excellent service and worth the price"

"The hotel is clean, staffs are friendly and always offers help"

"Friendly staff"

"Goodish property with nice staff. Probably not ideal if you’re a bule. Roof top pool is lovely but closes at 7pm. It’s adjacent to the bar which is a bit uncomfortable to swim in when there a lot of fully clothed non-bule locals sitting there… $9.50 AUD for one stubbie of local beer. Breakfast offerings were ok but we skipped the second morning as it was dominated by local food and not that appealing to kids. Interestingly initially they didn’t want to honour the part of the booking through Expedia that included breakfast for two rooms but they did in the end (after taking a photo of the booking confirmation from Expedia on my phone). Tried to book a massage in the early afternoon but was told they were full (the advertising in the room says it’s a 24 hour service - either in the hotel or on your room). Might have been a language barrier there? The drain in my shower was open (not sure where the cover went?). Soundproofing needed too. Was quite noisy with the traffic. All of this was in a ‘privilege’ room (on the third floor) too. Beds were comfy (two singles but only one bath robe?). Cute gift shop in the lobby. Purportedly waking distance to the famous Braga Street but the streets are not safely walkable (heavy traffic, uneven footpaths that stop suddenly). Our checkout was at midday and sure enough at 1201pm as we were exiting our room reception was calling to remind us to check out…. Management need to probably chat to the team to ensure things are more seamless. "