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"Cleanliness and friendly staff "

"We arrive early in the morning at the hotel and we request for an early check in but the hotel is full. Thanks to the concierge who assist us, we were able to upgrade our accommodation just to be in at 10:00 a.m. and relax instead of 3:00 p.m. as our check in time. "

"Staff are amazing, wifi great. Club class is great. Breakfast they can do better. Didn’t like the fact the pool was closed down. "

"Shanghai-La always live up to their reputation…5-star hotel that treats their guest with a 7-star service. Best experience ever and in Cebu, need to make sure you are in The Ocean Wing, premium - upper floors side…love the views. Staff are well trained, courteous and have a lot of patience. Thanks for keeping the grounds manicured and branded like all other Shanghai-La. I am one of those customers that appreciate a well maintained amenities, it means the GM is the right person for the job!!"

"The staff was excellent everyone in that hotel "

"Excellent hotel next to huge shopping center. "

"Nice large rooms, hotel also has good gym facilities "

"This is a facility where people smile no matter what ! Food choices for both foreigners and local is superb ! Shopping is just a step away from the hotel , the staff is what makes this hotel a place to be in Cebu!"

"Super beautiful facilities and friendly staff"