Hotels in Costa Del Mar, San Carlos

"Rooms are old and had a smell "

"Easy parking. Quiet. Good price"

"Great"

"Great view ocean right there"

"jacuzzi calientito y disponible hasta las 10 de la noche, cuartos limpios y con muy bonita vista, tristemente en el cuarto 212 hay una palmera que tapa la vista de la terraza, overall muy buena experiencia "

"Was a disaster! Miss information on booking site. Upon arrival was ask to pay full amount when partial payment was already collected. I was disputing amounts with front desk staff members and was taking a bit of time to settled in. I paid full amount but made them aware that would double check with booking site. We checked in, then was given bracelets to access other facilities with amenities like jacuzzi and relaxing areas. 1. The areas were off site and since weather was cold we were hoping to enjoy some relaxing time in the hot water. Very disappointed to find out that it wasn’t as we were told. Weren’t allowed and jacuzzi was not in service. Photos and information on site when booking is NOT at all what it should be. We spent about a few hours to try for them to accommodate but was unsuccessful. We had to cancel to find lodge. I reached out to the billing site to explain our situation. Expedia advised that hotel should of not collect full payment and only remaining balance. Rep explained that was unacceptable. A young female staff member at on of the facilities caca Rubi was hostile and did not provide any customer service. She was arrogant. We had to waste half of day just to get re-lodge. Was stressful and annoying "

"No dejaron dormir unos huéspedes "

"Muy amable el personal!"

"The staff was helpful ad pleasant and check in was very easy. They were dog friendly as described in their listing. The continental breakfast was fresh and flavorable. The small bottle of wine was a nice touch, just wished it was enough for two people. The pool and courtyard with a fire pit was lovely. The Sea of Cortez was not visable from the room. The opening photo shows an ocean view. For the price of almost $200 dollars was too much for no direct access. Secondly, when clicking on the direction icon the address is incorrect. "