Disappointing Stay and Unfulfilled Promises at The Bower Coronado
Our recent experience at The Bower Coronado was unfortunately a series of letdowns, ultimately leading us to cancel our stay. While the initial impression was positive, the reality of our room and the service we received quickly soured our visit.
We arrived in San Diego at 2 PM and, hoping to settle in early, called the hotel. The front desk confirmed our room was ready and encouraged us to head over. Upon arrival around 3 PM, the lobby seemed inviting and the front desk staff were friendly, giving us a good first impression.
However, once we got to our room, the issues became immediately apparent. The room itself felt small, but more concerning was its cleanliness. The floor was noticeably dirty with dust and hairs, and the nightstand drawer was sticky with what appeared to be food stains. Most disturbingly, the toilet had visible poo stains, and there were no towels in the room.
We promptly notified the hotel, and Chris, a staff member, assured us they would "get right on it" to prepare the room. We asked the restaurant server for nearby recommendations, explaining our hunger. His response was shockingly unprofessional. When I asked if the Hotel Del Coronado's restaurant was open, he dismissed it as "overpriced," which felt like a personal judgment. He then suggested a Mexican fusion place. When my wife mentioned our kids weren't in the mood for Mexican, he reacted by shaking his head and rolling his eyes.
