Congdon's Shop hotels from RM278

"I was told there was no hotel parking, only street spaces or in Port Isaac—a ten-minute walk away. Luckily, we parked nearby, but later found there was poorly signposted hotel parking with just eight spaces. Better communication would have helped. Parking in Port Isaac is pay and display, up a steep hill, so dropping off luggage first is wise. Reception was small and busy; we waited several minutes to be checked in, though the staff member was pleasant. Our room was spacious and well arranged, but lacked a separate shower. The bath had high sides, making access awkward, and heating was unreliable—often not working despite staff resets. Housekeeping was poor: only one cleaner for fifteen rooms. Our room was never properly cleaned, with towels unchanged after three nights until we requested replacements. The bed wasn’t remade, and daily cleaning was lacking. Breakfast was the highlight, served by a caring staff member who remembered our preferences and was both prompt and friendly. Breakfast quality varied. Apart from the breakfast staff, attention to detail was missing. Dining in the restaurant without a reservation felt inconvenient for staff, though tables were available. The food was acceptable but overpriced; the mussels were overcooked and portions small. Generally, other staff were rushed and unhelpful, making us feel in the way. The team seemed to prioritise restaurant and bar guests over hotel residents. We won't be staying again, and wouldn't recommend it."

"Yes"

"Great stay, friendly staff. Nicely renovated rooms. Good food "

"Every moment of our stay was excellent! The staff friendly, the food delicious and we hope to stay again"

"The location and views are exquisite. The exterior is beautiful and gives an exciting, mysterious feel. That is where the goodness ends. As soon as you enter the hotel, you enter a bizarre, cult-like atmosphere. The reception area is covered with pictures of the owner with famous people and a whole shelf showcasing his book. His face is everywhere! The other owner is an artist whose bizarre paintings cover every available surface in the hotel. Our room with a sea view was very basic with no amenities. The bathroom is completely unacceptable. It is a plastic, modular unit tucked into the corner. I have seen larger bathrooms on airplanes. You could not raise your arms in the shower without hitting the walls. The flimsy shower curtain did not even go to the floor which meant the entire bathroom became wet and slippery. The hotel feels rundown and neglected. The wallpaper in our room was dirty and there were cracks everywhere. We left early after a strange conversation with the man at reception about religion and politics. The encounter gave me a uncomfortable feeling and we decided we did not want to stay our last night. Overall, I was very disappointed. It could be an amazing place if the owners focused more on the guest experience and not their own. "

"The whole second floor heating wasn’t working and "

"Complimentary bar "

"Great stay. Will definitely use again."

"From start to finish we had a great stay at the Slipway. Room 11 is wonderfully quirky with a lovely outlook over the port. Spotlessly clean and tidy, we couldn’t fault anything and all the staff were brilliant so well done to all! We intend staying again soon. Parking is a 10 minute walk but not a long way to go and £11 a day or £29 a week"