Hotel berdekatan Bukit Charapura

"Nice clean hotel, located very close to Plaza d’Armas. All the staff members are very nice, helpful and friendly except for one lady with glasses, who works the reception in the evening. She was rude, always on her phone and acted like we were disturbing her. She even told me not to get was from the dining area even if the other receptionist in the morning said I could help myself. Other than this employee the others were so helpful. They even made me a breakfast box to go as I had to leave...

"バスで朝早く着いて、宿に行くと部屋に案内されました。親切でやってくれていると思ったら、支払いの際にアーリーチェックインしたから、と言って宿泊代の半額分を割増請求されました。アーリーチェックインとかお金がかかるとか、一切説明がなくて、ただ部屋に通されただけなので、代金を要求されてショックでした。親切なスタッフだったのに、この点がとても残念です。それからスタッフは英語を話せないこと、さらにはWi-Fiが使えなかったことがとてもマイナスでした。"

"The staff was very friendly and helpful. They were able to arrange for laundry and airport transportation. The hot water is great, but not always available (depends on usage). The rooms were very clean as well. "

"The staff was nice but they speak little to no English. The location is nice and close to many shops and the city center. The room was clean, however, the water takes at least five minutes of running to warm and the room was FREEZING!!! They did not turn on the heat and the lows were in the 30’s. The four blankets on the bed were not enough to keep warm. "

"Chambre propre, personnel avenant(surtout pour le petit déjeuner) et très bien situé"

"Rien à dire. Parfait. Malgré une décoration d'un autre temps, vous vous y sentez bien"

"Great location for Candelaria festivity. I thoroughly enjoyed the variety of choices offered at breakfast. Additionally, the hotel's location is excellent, as it is within walking distance of the Plaza de Armas and many restaurants. I also truly appreciated the staff, who were very attentive to all of our questions."

"Quarto bem climatizado, otimo espaco, somente pecaram em nao deixar disponivel no quarto os chas que geralmente oa hoteis deixam para melhorar na altitude."

"The staff was amazing! Diego took excellent care of us and Hugo in the bar was great. Every staff member we encountered was warm and friendly. The room was very comfortable and we had a great view of the lake. We definitely recommend this establishment to anyone looking for a place to stay in Puno. Thank you to All the incredible staff!"

"Lo mejor el personal. Ha sido maravilloso, siempre dispuesto a ayudarte. Las habitaciones son amplias y limpias"

"Great view to lake Titicaca."

"Déçue de l’hotel, l’ascenseur ne fonctionnait pas et notre chambre etait au 8e etage. Nous n’avons pas eu d’eau chaude pour la douche . Nous n’avions pas de papier de toilette mais lorsqu’ils l’ont su ils sont venus nous en porter rapidement. La nuit c’etait froid dans le lit. Située dans un bel endroit proche de boutiques et de restaurants. Le buffet dejeuner etait tres bien"

"Staff were very nice. Packed us breakfast to go as we needed to leave early."

"Decent location. Room not as nice as photos, thick black mold all over ceiling if bathroom."

"Staff was great and nice little breakfast. Room was freezing/water did not get hot."