Hotels near Carribbean Cinemas VIP Distrito

"Excellent"

"The hotel rooms are completely outdated."

"We had great and friendly service from all the staff. It was close to the lagoon and we enjoyed watching the manatees surface while sitting on our balcony. While the restaurant was convenient, the food was average. The property is currently under renovation which can make for some loud afternoons. Overall we were pleased."

"The accommodations were satisfactory. The buffet was a positive aspect, but replenishment should be expedited when items are depleted, especially given the high volume of guests. I also had to request cream cheese, which ideally should be readily available, particularly since bagels are offered. Our room had an unpleasant odor. We informed the front desk, but no action was taken. Upon our second notification, they responded and attributed the smell to the air conditioning not being in operation. Given the local climate, it is unreasonable to expect guests to continuously run the air conditioning solely to mask an odor; this is not consistent with my experiences at other establishments. Otherwise, the stay was pleasant. The hotel's proximity to the airport is convenient, and the shuttle service to the beach and Old San Juan shopping district was excellent. The surrounding area offers numerous amenities, and Uber services are prompt and affordable. A Walmart is located just three minutes away. Overall, this location is highly recommended, and I would consider staying here again."

"My experience at Costa Bahía Hotel Paseo Caribe was very disappointing. I stayed in a suite that, while offering an impressive view, was clearly poorly maintained. During our stay, my wife suffered a cut on her leg caused by an exposed and damaged metal support on the bed frame. The injury was not deep, but there was visible bleeding, which is unacceptable in a hotel environment. What was most concerning was not only the incident itself, but the hotel’s lack of professionalism in handling it: * The furniture was in poor condition * The “repair” was improvised using tape * There was no follow-up, concern, or apology from staff After the incident, I went to the front desk and was only given bandages and alcohol. We never received a formal apology or any further assistance. I also attempted to contact the hotel by email afterward and received no response. It’s unfortunate, because the location and view are excellent, but the lack of maintenance and poor customer service make it impossible for me to recommend this place."

"Everyone on staff is polite and friendly- whoever does the hiring for these people is spot on! Last year I stayed in a nice hotel in Isla Verde but I missed the Marriott Stelaris (where I had stayed around 8 or 9 times). So I came back this year and was very happy to be there. Superior service."

"Amazing all around. Good customer service "

"I had a great stay at Aloft San Juan. The direct access to District T-Mobile was incredible and made the whole experience really fun and convenient. Being able to walk straight into Coca Cola Music Hall, the restaurants, entertainment, and nightlife without needing transportation was a huge plus. The hotel offers a free shuttle to Escambrón Beach and Old San Juan, which made exploring the area very easy. Parking was $18 per day, which felt reasonable for the location. The food at the hotel was very good and fairly priced, which was a nice surprise. The room itself was comfortable and extremely clean, which made the stay even better. I will absolutely stay here again."

"Kegan at the front desk was AMAZING - helpful, understanding and patient. We had 3 rooms in our party, 2 had mold (one was A LOT of mold) and 1 had bugs. Using chat GPT we asked what the marks on our ceiling were and it said related to bugs - upon closer inspection, we found all the little bugs crawling all over. We were given a refund, which was very gracious and we truly appreciate, but had to find a VERY expensive second option as the hotels in the area were mostly booked due to an issue at the airport. Would recommend searching elsewhere for a pre-cruise stay."