Hotel Keluarga di Carbondale

"The Apar"

"Do Not Stay Here: Rundown, Dirty, and Misleading This property is completely misrepresented online and on Expedia. It is currently a rundown construction zone, which was never disclosed during booking. The entire place is a mess, and the pool is completely out of commission due to the ongoing construction. Worse than the construction was the lack of basic cleanliness. The room was filthy—the bed and sheets were disgusting, covered in hair and dirt when we arrived. Do not rely on the internet...

"The hotel is right next to the Fryingpan River. Peaceful sounds of water over rocks, small table and chairs right outside your door to sit at to adsorb the serenity of the location. The construction noise was minimal on the side by the river. There's a great restaurant next door serving mountain trout. The breakfast was substantial with breakfast burritos and hard boiled eggs, and a variety of breads and and waffles for the carbs."

"Our room was clean and updated. But the hair dryer and phone didn't work; the smoke detector was covered in a plastic bag by some reason. The breakfast was good and all options were kept in stock. Kids enjoyed the pool. Two main complaints: - No tea/coffee in the room or lobby. They unlocked the breakfast area every time we asked for a cup of tea. - Someone broke a window in the breakfast area a year ago. Now no one allowed to play board games in the breakfast area at night. Even though they...

"Staff was nice, Clean room, Breakfast was good. Pool & hot tub were great! Thank you Thaddeus n Gloria Orozco"

"Good value. Helpful and friendly staff"

"Front desk staff was especially helpful with suggestions for restaurants, local attractions & transportation. Complimentary breakfast was excellent,"

"I really struggle to find something positive. The staff was rude and not helpful. The rooms are extremely run down. The carpet was stained and pealing back in several spots in our room, the bath towels had brown stains. The smell of the room was absolutely terrible, honestly it was putrid!"