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"This was our second stay at the end of the week of our vacation. It was a different experience being in an older room. Was okay, comfortable and satisfactorily clean. Breakfast was good. Airport shuttle to the airport was extremely helpful and appreciated. We will stay here again. "

"Delicious food, great staff, large clean rooms. Buffet and all restaurants are delicious! Drinks from every bar are great. "

"The resort has beach access, but I highly recommend the pool. The game makers are top-notch and staff is very friendly and helpful. The rooms are very cool and comfortable. "

"Great staff, but the "Sun Club Master Suit" experience fell short of expectations. We booked the Sun Club Master Suite Ocean Front, expecting the VIP treatment typically associated with a high-end suite. Unfortunately, the service was rarely proactive; I often found myself following up on requests and experiencing long wait times. The Logistics: It was quite difficult to locate the pre-booked Amstar private shuttle at the airport. The Property: While well-maintained, the resort feels aged, and our room felt significantly dated for the price point. The Highlights: About 90% of the staff were wonderful and friendly, and the food was decent. Verdict: Between the aging facilities and the lack of proactive service, I didn't feel the experience was worth the premium we paid."

"Clean all around. Great service. Great food. Great amenities. Super kind and respectful staff. Everyone deserves praise!"

"Beautiful we got a good time. I like the place."

"Our stay at Occidental Costa Cancun was disappointing overall. Check-in service was slow and lacked urgency. We arrived early (11:00 AM) and did not expect our room to be ready, but reception did not seem interested in providing a welcoming experience. We eventually got our room at 3:15 PM. The property is very small and does not feel like a true resort. There is only one small pool and a limited beach next to a canal where ferries and boats constantly pass, creating a noticeable smell of gas and oil. It feels more like a hotel with a pool than a resort, with no additional recreational areas. The buffet food is average, nothing memorable. The à la carte restaurants are better, but reservations are hard to get, limited to two days in advance, and usually fully booked. One positive is the excellent service from waiters and waitresses, who are attentive and helpful. The rooms are outdated, not well maintained, and noisy if facing the pool. Pool umbrellas cannot be opened due to wind risk, which makes little sense. Hotel taxis are overpriced—about double compared to Uber or private transport. Overall, there are much better resorts in Cancun. I would not recommend this hotel."

"Great customer service "

"I traveled solo for the first time and honestly loved everything about my stay. My oceanfront room was beautiful, and I was greeted with a nice bottle of champagne and a well-stocked minibar, which was a great touch. The bed was extremely comfortable, and the room service ended up being one of the highlights of my stay. Overall, I had a great experience and would definitely stay here again!"