2/10 Teruk
Jeffrey, Pleasant Garden
28 Ogo 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Upon arrival, we were extremely disappointed and disturbed by the filthy and unsafe condition of the room, which included:
Thick dust throughout the room
Mold in the bathroom
Scratched and damaged flooring
Chipped paint on the walls
Broken lamp shades and light fixtures
Disgusting and unsanitary material on the headboard
No fire alarm present in the room — a major safety violation
Today, August 8, 2025, I went to the front desk to inform the staff of the room’s unacceptable condition and requested the manager's contact information. I was told there was no manager available, which is extremely concerning for a hotel of any standard.
While I was at the front desk, I also overheard another guest calling to complain about charges related to room damages — another troubling sign of ongoing issues with how guests are treated and charged. The front desk staff member seemed dismissive, asked the caller if they had reported it earlier, and then abruptly ended the call. This only added to my concern about how complaints are being handled — or ignored — at this property.
Additionally, on the day of check-in, I informed the front desk staff of how dirty the room was and even requested bleach so I could clean it myself — which I did. I also documented the condition of the room and the cleaning process via photos and video, which are time-stamped and available upon request. This clearly shows the condition of the room at check-in and the extent to which I had to go just to make i
Jeffrey
Menginap 4 malam pada Ogo 2025
