Hotel Dekat Broken Goblet

"I had a rocky start with one of the staff checking me in, he blamed me for calling the wrong number, the one on google maps, to book the room and not the hotel directly because we were told we could have a room they did not have available at the time. We needed room for 3 people. There was also an issue of checking in and out 2 days in a row, because we booked 2 nights. Anyway, it was confusing and he was being argumentative until a co-worker came over and fixed it for us. After that we were...

"Bad"

"The staff was tremendous!!!! We originally booked a different hotel but had to leave as a result of an emergency. We booked this last minute and honestly we were blown away with our last minute reservation. Super clean hotel, amazing guest service and overall stellar experience. A big thank you to Matt who helped us shuffle from one hotel to another. We will definitely be back"

"The phone in our room did not work. We let the staff know and was told they would call maintenance right away to switch it out. Maintenance never came. The breakfast was disappointing. Nothing hot. Just muffins, bagels, and yogurt. Our room was nice; just didn't like the location; right next to the laundry room. There were cleaning carts parked outside our room, staff talking & laughing, washers & dryers running, etc. On the upside, the bathroom was nice & large with shampoo,...

"Staff was amazing and friendly, rooms were clean and quiet, bathrooms were also clean with lots of towels. They also provided you with anything extra you asked for very quickly . Free coffee and tea in the lobby with enough variety . The location of the hotel is also perfect , very close to the highway and less than 20 minutes drive from almost all the attractions."

"It was a nice property. Our room however was outdated. We stayed at the same hotel in Downtown Dallas a month ago and our room was more modern in Texas. You could see the water damage to the walls in the bathroom & by the bed. The wood was colored red with what appeared as permanent marker. The couch was stained severely. Otherwise the staff was phenomenal!! Very kind staff, thank you for the stay."

"One of the most amazing Places I’ve ever stayed! Breakfast was unbelievable 😊 and the two ladies cooking breakfast were very professional, super nice and very friendly… I would give this hotel a six star rating if I could! Look forward to visiting again👍👍"

"For a quick weekend getaway without the children, I was disappointed. My husband and I wanted to spend time together, but he had a conference each day from 8-4 so I was on my own at your property. 3/4 of the TV channels did not work "low signal." A plastic component from one of the whirlpool jets came shooting out at me in the water. The carpet looked as if it hadn't been touched by a vacuum in some time. Saturday morning at 7:30 the breakfast consisted of a grumpy staff member, some fruit, a...

"The room was large, clean and smelled good. The bathroom was large too and we had a quiet and pleasant stay"

"Hotel staff was courteous. Hotel served its purpose."

"Clean with comfortable beds. They have done and nice job updating the proy"

"Very nice and affordable rooms for traveling; the staff kept everything clean and well maintained and they were very friendly. The locations right near a couple spots to grab food so ordering isn’t necessary with local options. Couple things we wish we knew before hand is with the standard room, you’d have to go downstairs for the microwave when pictures made it seem we had one in the room. Another, rather minor detail, is cable television where a lot of the channels don’t work or offer rather...

"Horrrrrrible. Everything about this ‘hotel’ was horrible. Everything was beyond poor. The bed, cleanliness, amenities, friendliness, no water kettle which is a basic thing and they don’t even sell hot water at the front desk. Bad smell, even in the non-smoking rooms you can smell the cigarettes and joint. As if you’re a smoker yourself. OMG… I will neverrrr go back again and I would NOT recommend anybody staying at this poor and cheap hotel! The ONLY positive thing is that it is WELL located!"

"Stayed for a weekend. Had what we needed room was clean and the breakfast was nice."

"Clean and friendly staff."

"I would like my money back for the pool and the room had roaches"

"This is my go to Hotel chain when traveling now. Great modern rooms. nice complimentary breakfast with more than your typical options. Friendly staff."

"No where to hang my clothes, no iron, dirty surfaces. No hot water at all. Inquired about it and was advised to run the sink AND the shower at the same time for atleast 10min. Still no hot water. Was then moved to another room at 11pm. Still dirty surfaces and tub. Holes in the walls and in the bathtub. Not worth the money at all. The outlet didnt work on the wall and there is no outlet near the nightstands. Super dark in the rooms. Not nearly enough light at all. Only tiny sconce lights on...

"I always booked the jacuzzi smoking room and everytime I would get the same room but this time I was put in another room on the 2nd floor. Normally I am pretty satisfied with this facility. This time wasn't the case. The hallway leading to my room smelled like urine. The room had many bugs, I killed about 8-10 flies and there were lots of gnats or fruit flies. There were also lots of ppl hanging around. At 2 in the morning, kids were outside, ppl were arguing."