Hotel Dekat Bowlero Mount Prospect

"The room was fine. But checking in was somewhat of a problem. Not sure what the reason was but the key card could not open the room. We got in very late that night and had to back to the front desk twice to let her know the card didn't allow us to enter the room. So finally she had to come up and use the master key to let us in. I guess it happens."

"Great staff and facilities! Loved our stay here!"

"Clean and quite room"

"Great"

"Clean rooms, free parking would stay again"

"The room, the beds and beddings were very clean and comfortable. The environment was very clean and quiet. Parking was very adequate. In the dinning room, food was good but sometimes it's only one person serving too many people. Needs to be looked into. The staff generally courteous."

"Breakfast was good but every morning same dishes, I stayed for three nights with my family. Otherwise everything was excellent."

"Clean room. That’s about where the positive feedback ends. We received the wrong type of room that we had reserved and prepaid for. I overheard a staff member telling another customer that they were sold out, and because we were pressed for time we decided to keep the incorrect room that we were given. Toilet area in the bathroom was incredibly small- so small that my husband and I would have to either keep the door open while using the bathroom or step into the shower in order to close the...

"Our flight got delayed so we arrived at 4 am, the staff was extremely grumpy and mentioned over 4 times that we only have 8 hours and I agreed as we had no other option Then the next morning he sent house keeping and started knocking on our doors from 8 am, and attempted to open the door many times but it had the chain on so they couldn’t walk into the room, and I informed them that we are leaving at 12 so no need to do house keeping before we leave, but they wouldn’t stop knocking then they...

"They authorized changing my stay dates at no extra charge, and when I arrived they had no rooms available. They promised me a full refund, which was never approved."

"Old, scratched, and in places broken furniture; a thick layer of dust on the bathroom exhaust fan; uncleaned hair on the floor left by previous guests; dried spit on the wall and neighbors jumping around on the floor upstairs. Guys, you have grossly overestimated the nightly rate for your rooms."

"Everything was great! Definitely we coming back again!"

"Clean place and smiley face"

"Olía mucho a cigarro y se escuchaba el ruido de las otras habitaciones"

"Room was super clean and staff was amazing!!"

"Breakfast ok"

"Very clean and well appointed."

"Sometimes my opinion of a place depends on the quality of breakfast, and if it was free. Breakfast wasn't free, and it was just okay. Not the fault of the hotel, but I should have been able to walk to the Convention Center, but due to construction all routes were blocked, which required getting an Uber, since I had no car. The staff was pleasant, the room was clean. Really a fine place. I'd stay there again."

"Great stay"

"I will say this. The hotel, the room, the amenities were definitely 4 to 5 star easily. Thw front desk staff member who checked me in my first night which was Tuesday May 26, 2026 around 4pm to 5pm. She was amazing. Along with the shuttle driver Rocko. Outstanding. After that day, the front desk staff was the worst. The daytime lady had attitude for days. She wasn't very helpful. She seemed disinterested in communicating. Then there was a different women at night from the 1st lady I dealt with....