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"My recent stay at Novotel Suites Yogyakarta Malioboro was truly one of the best hotel experiences I have had in Indonesia. From the moment I arrived until the day I checked out, everything exceeded my expectations. The hotel perfectly combines modern luxury, Javanese hospitality, comfort, and an unbeatable location right in the heart of Yogyakarta. The first impression matters, and this hotel did not disappoint. The check-in process was smooth, fast, and professional. The staff welcomed me with genuine smiles and warm Indonesian hospitality. They were polite, helpful, and always ready to assist with any questions. Every staff member I met — from the reception team to housekeeping and restaurant staff — showed excellent service standards. They made me feel valued and respected as a guest. If you need help with tours, transportation, or recommendations, they are very knowledgeable and supportive. Thank you so much Rodhan gurung and Kunsang gurung 😆😆😆"

"Poor. I don’t usually write reviews, I booked this hotel as I have stayed in Hyatt’s around the world, this is by far the worst. Staff poorly trained, trying to order room service on the phone was impossible as they didn’t understand. The pool was dirty. Staff more concerned with the Ramadan buffet guests who are not staying at the hotel rather than their actual guests. Alcohol is also an issue here, we asked for a bottle of wine to take to our room and we were present with it in a black bag like it was contraband!! Serve alcohol or don’t, but don’t make western guests feel guilty for ordering something on the menu. Finally the rooms are poor, clearly not upgraded since the 80’s, there is however a refurbishment program underway which is long overdue. "

"Great hotel"

"Extraordinary setting, service and warm welcome. Founders remain deeply engaged and committed."

"Excellent service! Nice buffet spread! Right beside a big mall."

"A step back in time, but with modern values . Phoenix seem to balance it perfectly. "

"There is constant noise pollution and rooms are not sound proof. The rooms are in need of a makeover and serious deep clean. Areas such as the bathroom shower had green buildup and toilet seats were beige in color from age. Two of the major issues that I encountered in my two week long stay at the property was poor wifi service and inconsistent hot water availability. These are major problems that the hotel management needs to address."

"beautiful hotel with a nice view. large balcony and friendly staff. its in the jungle and you can breathe the fresh air. wish we can stay longer. maybe some other time .."

"I booked 3 rooms in this hotel for me and my sisters…we asked all 3 rooms to be on the same level and it’s no problem at all for the hotel…we had nice time and all the staff are very friendly and polite. We had a ‘bit’ of confusion at the end of our stay but Ken, the duty manager on the day had explained the confusion and he handled the minor incident very professionally. Thank you, Ken…you are an asset for Jambuluwuk Hotel Malioboro for your outstanding hospitality! All our rooms are clean and always have all the amenities. Nice location as it’s near Malioboro! Highly recomended for all of you who wants to visit Yogyakarta with your family."