Hotel Dekat Bluebell Railway - East Grinstead Station

"Easy and very convenient to my hospital visit"

"Well located to shops, restaurants, bus, and walking distance to the train station, but room was pretty basic. Many eateries in the area which serve when the in house catering is closed (open 10:00-3:00). Building is old, so not surprised by some minor plumbing issues. Staff friendly and helpful."

"clean and tidy "

"Good hotel and comfortable bed. Had cancel the second night as the hotel was closed. Access for an 81 year old was very difficult. Lots of stairs to manage. The very cold weather made it even more difficult. The manager was very good and helpful. We hope to get a refund for the second night. The location was excellent and the pub was very quirky and quite special. "

"Comfortable hotel, good facilities, fitness area was practical, looked like needs a little attention to spruce it up."

"Very attentive staff"

"Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully...

"Comfortable room, friendly staff in a lovely location. For the modest price that I paid, this place is great!"

"Very excellent need and clean. Staff is very helpful. I really recommend. "

"Although the check out time was 12 and we put "Do not disturb"sign on the door, cleaners started cleaning our room while we went for a walk and removed our bag from the room. My husband was going to eat breakfast in the room after the walk but he was shocked as his bag was missing although he put the room service order through night before. There is no communication between the desk & cleaners and cleaners ignore the Do not disturb sign. "

"Ideal location for us as attending a wedding Friendly staff especially Riley very helpful"

"Arrived at a pitch black compound with no lighting, had to rely on my phone's flashlight. My son FELL DOWN in the darkness. Called the service number for help and was basically told 'other guests managed, so you should too'. Not only is this unsafe, it's unacceptable customer service. Very disappointed and would not recommend."

"Really comfortable and clean hotel.Staff were excellent as was the breakfast. Would recomend a stay and the racing was great too."

"O. K but not exceptional. Had a chipped saucer under my teacup. I would not have thought it difficult to find an jnchippef saucer since I was alone at breakfast! "

"I really liked the character of this hotel. The rooms were spacious and perfect for us."

"Such a cute room, very clean and cozy. Staff were super helpful and kind. I had the fish and chips, it was massive and very delicious!"

"The room was as described, a bit like a motel arrangement, with rooms on the ground floor based around the courtyard area. Bathroom had a huge walk in shower, the water pressure was brilliant and soaps etc were lovely. Bed was comfy, ironing board, hairdryer and great coffee, tea and cookies. It was clean, spacious and comfy. Where we were disappointed was in the welcome - no information on eating, checking out or even pleasantries. We had chosen this place to stay as it was close to Gatwick,...