Bernhards Bay Hotels with Swimming Pool

"When we checked in our room it was decent, it didn’t smell fresh but it didn’t stink. We discovered the tv wasn’t working and when we called the front desk they stated they were aware and it would be fixed tomorrow. They offered no apology or accommodation. Our shower leaked the entire stay and the shower knob broke. They didn’t offer clean towels nor did they clean our room or offer to take the trash out and we were there 5 days and were a family of 4. I will NEVER stay here again nor would I recommend anyone. For what we paid $1381, we should’ve received much better service than that. "

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"The property was clean and maintained. It was quiet and easy to get to rooms and amenities."

"My family and I stayed one night on our way to Boston. Having been used to staying at a Holiday Inn & Suites or a Residence Inn by Marriot, staying at this Randolph Hotel in Liverpool a complete disappointment. The facility was worn down looking and the staff were far from accommodating. I would not recommend anyone staying at this location."

"Everything was wonderful"

"If the bed didn’t make my back hurt worse it would be a higher rating. Hard and stiff bed made my back horrible, surgery 8 months ago. Sitting and watching tv hurt my back. The pool was painfully cold, I only got in waist deep. The breakfast was great, and it was very pretty inside with nice art on walls. Two days there killed my back, uncomfortable furniture…. Great tv"

"Fridge didn’t work . There was blood in the shower . They gave us the wrong room in the beginning and lights where out by the bed in the new room"

"Disgusting. They have bugs. Requested a full refund i haven't received. Had to swich hotels. Was the worst ive ever been in."

"The place was surprisingly fantastic! I'd never heard of it before but I guarantee that I will stay there again anytime I'm in town! Great value, clean, and breakfast included. The staff was friendly and helpful. Can't say enough good things about the place."