Hotel Ascott di Beranang

"Iman (Malay Lady at reception) highly compliment for her exceed expectation check in experience. Room is clean. Water pressure extremely slow. Thanks to Engineering team to solve the issue on hanfld basin but shower head still Low 2609 not a good room for those luje high pressure shower"

"No free parking & paid parking spaces on site are also limited. Parking spaces are narrow. "

"This is my second time booked the 2 Bedrooms Executive Apartment for my small event. I have made a remark for reserving the room with designed work space in Hotels.com and VE Hotel & Residence did reserved it for me, and this action really made my event went smoothly. The Apartment rooms and kitchenette are well maintained. I will continually to held and book my event next year in VE Hotel & Residence"

"I have always loved this hotel Love their room service Love everything about it "

"Property start to rundown. Used living room restaurant for breakfast and high tea. It is not great, foods are not fresh, no service attitude. Table and placemat are not clean properly. Room phone are not working even after told the front desk, hence not able to order IRD. "

"It was an amazing stay. Everything was excellent, location in bukit bintang where everything is at your door step, breakfast, staff, cleanliness. Attention to details. Recommended hotel if you intend to travel to kuala lumpur. "

" a short stay for early flight and close to KLIA 2 , don't expect too much."

"Not a good representation of the Ritz Carlton brand. Suite room no. 1000's bedroom is accompanied by the incessant noise of exhaust/AC unit outdoor. Towels in the bathroom are old and thin. The vanity mirror in the bathroom is half fallen. Bathrobe is missing a belt loop and old. Both requests for a room on a higher floor and support pillows were not met. Turndown service was not done on the third evening. Very, very little TV channels. Food and beverage offered at the executive club lounge were limited and nothing extraordinary. Parking fee (for executive club suite) was RM15 for 4 hours! Not a single cent discount?!"

"doesn't match the 5-star hotel status. Only 2 lines for check in, where 1 line is for priority members, and both lines wait for their turn for approximately 10-15mins each guests. I do not know why check in takes this long. When it is my turn, it is the same, where the staff just stares into the computer for 10 mins. Furthermore, any requests that were made before my arrival was not noted although the staff has remarked that she will put a note on my booking. None of the staff found any notes for my booking. Room is also dusty, and the toiletries tray is full of dust. I will not stay here again."