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"Nice, quiet hotel at a good location in Bend. The staff was excellent. The breakfast was great."

"The room was spotless and the view out the window of the mountain peaks was stunning."

"Bedding had a bunch of stains, tv kept loosing connection, breakfast was like warm, bathtub wasn’t very clean."

"Great people, beautiful room, and great food!"

"Honestly, I typically love Best Western, but I had a horrible experience. I ALWAYS book through Expedia and they are absolutely wonderful. However, I did not get the room I booked, and got an ADA accessible room. It would have been fine, if I could fit under the shower head, and if the entire room didn’t reek of mold. I asked the staff if I could be switched and he said “there is nothing I can do, rooms booked through third parties are non-negotiable.” Which I know to be a lie, as I have upgraded many times. I was even willing to pay more. The room was dirty, there was a wash rag near the shower curtain that was USED and they hadn’t even moved the curtain apparently. I typically don’t complain but this room was awful. They need better housekeeping and customer service. "

"The room itself was great! Just like the pictures and definitely big. Not sure if there were pictures showing this or not, but I didn’t realize this wasn’t an indoor hotel…it’s more like a motel where it’s outdoors. Didn’t even use the hot tub bc the pool and hot tub are outside in the parking lot. It’s only 2 stories and you have to use stairs. I was also creeped out the first night or two bc not sure if it was a guest or not but someone was just always in their car outside of where our room was with their door open. Made me worried if they were trying to break into someone’s room. Also found it weird the door didn’t have like an extra deadbolt or something. Only thing I liked was the room itself and being able to walk across the parking lot to black bear diner. Location is also great. Don’t have to drive far for most things."

"I paid $200 for a romantic stay with a Fireplace 🔥. The fireplace did not work at all. It was not romantic. "

"Great hotel and location, excellent fire pit, pool, jacuzzi & bar. Only thing the walls are paper thin, you hear everything. They provide ear plugs. Highly recommended hotel."

"This is the perfect place to relax and just enjoy the scenery"