Hotel Keluarga di Batu Istana

"The location of the hotel was very convenient for our business. The staff was very helpful and considerate. However, the room didn't have a coffee maker, a bathroom door that wouldn't stay closed and a shower that was a drizzle. It took 30 minutes to get wet and getting the shampoo out of my hair was impossible. The second day we were there our room was not cleaned, and we didn't see maid service at all. I inquired of the nice young man at the desk and he informed me that there was a magnet...

"The AC unit rattled most of the night I did not sleep well. Everything else was great!"

"Very good value, great view of the mountains, no pet fee. Would visit again."

"No fue lo mejor pero resolví"

"Definitely an older property and it shows. I wouldn’t say it was dirty but it carried the weight of its years. The breakfast left a lot to be desired - a tub of brownie bites, cereal and waffles shouldn’t be considered breakfast. I would recommend higher protein options for those who are gluten free and don’t want to eat only sugar in the morning. The surrounding area had lots of shopping/fast dining but felt a little unsafe just with how many homeless people were around the hotel and the...

"Good, decent, friendly and helpful staff"

"Very well maintained hotel. It is a well taken care of building and great care has been taken to keep it clean. All staff were cheerful and helpful. The pool was the cleanest hotel pool I’ve seen."

"Front desk woman at check in was wonderful!"