Barbourville Hotels with Swimming Pool

"The staff was very friendly, the breakfast was good. The whole building and pool area need to be upgraded and maintained better. Our room was not bad but should be dusted better"

"After driving for 7 hours we arrived around 2am, when we walked in there was no one at the front desk to greet us. There was a sitting area with the tv on and what looked like blankets and food. After about 5 mins, a lady came from the back. She wasn’t rude but not pleasant either really, just kind of there. Be aware they charge a $40 incidental fee, which I was not aware of at the time of booking. It does not state that anywhere when booking. When we got in our room, it smelled nice but after upon looking more, the room was in horrible condition. Broken drawers, burn holes in the blankets, the shower curtain was stained, exposed wires & the TV would NOT turn on. My husband messed with it for about 15 mins and we finally got it to turn on but no channels. Considering it was almost 3am this point we gave up & went to sleep. That’s when we seen a ROACH on the dresser! At that point we decided we were gone! I informed the front desk & she stated I’d get the incidental fee back in 24/72 hours! I want the entire thing refunded! Just horrible."

"Definitely recommend and would stay here again if we needed to!"

"Nice breakfast. Clean and comfortable rooms. Friendly staff."

"Room very clean. Staff very friendly and helpful. Gave me 2 fresh baked cookies on arrival and a bottle of water with my name on it at checkout. Told me I could get 10% off my dinner at the Mexican restaurant next door by showing my room key card. Bed was comfortable. Breakfast was good."

"Great breakfast "

"This place was misrepresented on the internet. Not renovated in 2026. Filthy, amenities broken or non existent . Woman at desk called 911 when we complained about the uninhabitable rooms. Called heath department in Whitley county to file a complaint. Worst hotel EVER! Didn't stay at all it was so bad. A disgrace to Expedia. I only got half my money back because of corrupt hotel management."

"Best place to stay in London bathrooms clean , tubs clean . I wouldn’t choose no other place to stay then here"

"Yes. Clean, staff were friendly and accommodating. We did not like the fact that there was no door to the toilet/tub room. Instead they had a sliding door that closed off the sink area and toilet/tub room. And the sliding door did not close completely shut."