Bangunan Pentadbiran Keretapi Tanah Melayu

My family decided not to stay at the suite because so much inconvenience of the location and amenities but we still paid for it. I wrote them a constructive feedback but I was given an unprofessional reply which totally a disappointment.

i waited 1 hr before someone checked me in. Hot water system was broken, had to shower in the cold. Pool's visibility less than 2m. Bad experience i had to leave and change to another hotel. Stayed less than 5 hrs, booked 2 nights.