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"Friendly staff, clean rooms"

"Maybe to most helpful and friendly staff we have ever experienced. The rooms and property were beautiful and well cared for. "

"Staff very friendly Nice food "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Location was nice and isolated. Private onsen deck was nice and quiet. Our only close neighbours were the giant spiders and other small hakone residents "

"World class services from the beginning to the end. Never receive such hospitality from any other hotels. I will return. "

"Spot on staff, amenities & location! Great selection for breakfast"

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"

"Nice!"