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Disney's Grand Californian Hotel and Spa

4.5 star property
Suburban hotel with 3 restaurants and 3 outdoor pools

Choose dates to view prices

Located close to Downtown Disney® District and Disney California Adventure® Park, Disney's Grand Californian Hotel and Spa provides a poolside bar, a shopping centre on-site and a garden. Indulge in a body treatment, a manicure/pedicure and a massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Spa

Room options

Available filters for rooms
Showing 34 of 34 rooms

Standard View - Two Queen Beds and Sleeper Chair

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

Standard View - King Bed and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Standard View - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Sofa Beds

Standard View - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Standard View - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Standard View - Visual Alarm Notification 2 Queen Beds Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Standard View - Visual Alarm Notification 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Woods-Courtyard View - Wheelchair Accessible Tub Option for Hearing Accessible 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Woods-Courtyard View - Visual Alarm Notification 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Woods-Courtyard View - Wheelchair Accessible RollIn Option for Hearing Accessible 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Woods-Courtyard View - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Woods-Courtyard View - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Woods-Courtyard View - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

Woods-Courtyard View - King Bed and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Premium Pool View - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

Premium Pool View - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Premium Pool View - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Downtown Disney View - King Bed and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Downtown Disney View - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

Downtown Disney View - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Downtown Disney View - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

Standard View - Club Level - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

Standard View - Club Level Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Standard View - Club Level Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

1 Bedroom Suite - Sleeps 4

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

1 Bedroom Suite - Sleeps 6

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Premium View - Club Level - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Premium View - Club Level - King Bed, Day Bed, and Sleeper Chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Day bed
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Premium View - Club Level - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Day bed
  • Sleeps 5
  • 2 Queen Beds

Downtown Disney Partial View - Two Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

Downtown Disney Partial View - Two Queen Beds and Day Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Day bed
  • Sleeps 5
  • 2 Queen Beds

Partial Theme Park view 1 King 1 Daybed 1 Sleeper chair

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Day bed
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Partial Theme Park view 2 Queen

In-room safe, desk, blackout curtains, iron/ironing board

Partial Theme Park view 2 Queen

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Partial Theme Park view 2 Queen 1 Daybed

In-room safe, desk, blackout curtains, iron/ironing board

Partial Theme Park view 2 Queen 1 Daybed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
Day bed
  • Sleeps 5
  • 2 Queen Beds

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About the area

Map
1600 S Disneyland Dr, Anaheim, CA, 92802

What's nearby

  • Downtown Disney® District - 3 min walk - 0.3 km
  • Disney California Adventure® Park - 5 min walk - 0.5 km
  • Disneyland® Resort - 7 min walk - 0.6 km
  • Anaheim GardenWalk - 13 min walk - 1.2 km
  • Anaheim Convention Center - 13 min walk - 1.2 km

Getting around

  • Orange Station - 14 min drive
  • Orange County, CA (SNA-John Wayne) - 23 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Jazz Kitchen Coastal Grill & Patio - ‬5 min walk
  • ‪Paradise Garden Grill - ‬2 min walk
  • ‪Din Tai Fung - ‬4 min walk
  • ‪Naples Ristorante E Bar - ‬4 min walk

About this property

Disney's Grand Californian Hotel and Spa

Luxury hotel near Downtown Disney® District
Located close to Disney California Adventure® Park and Disneyland® Resort, Disney's Grand Californian Hotel and Spa provides a poolside bar, a shopping centre on-site and a garden. Indulge in a body treatment, a manicure/pedicure and a massage at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, along with a waterslide, cabanas and sunloungers
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, outdoor furniture and luggage storage
  • A banquet hall, a lift and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 948 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Balconies or patios, fridges and free infant beds

Similar properties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 65 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 50 for adults and USD 5 to 30 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • GCH Craftsman Bar
  • GCH Craftsman Grill
  • Hearthstone Lounge
  • Napa Rose
  • Storytellers Cafe

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Shopping centre
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Fireplace in lobby
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email within 5 days before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Guests are required to download the property's Disneyland App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 5 to 50 for adults and USD 5 to 30 for children
  • Covered self-parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 65.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 14 years old are not allowed in the spa, and guests under 14 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Californian Grand Hotel
Disney's Grand Californian
Disney's Grand Californian Anaheim
Disney's Grand Californian Hotel
Disney's Grand Californian Hotel Anaheim
Disney's Grand Hotel
Disney's Grand
Disney's Grand Californian Hotel Spa
Disney's Californian Anaheim
Disney's Grand Californian Hotel Spa
Disney's Grand Californian Hotel and Spa Hotel
Disney's Grand Californian Hotel and Spa Anaheim
Disney's Grand Californian Hotel and Spa Hotel Anaheim

Frequently asked questions

Does Disney's Grand Californian Hotel and Spa have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Disney's Grand Californian Hotel and Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Disney's Grand Californian Hotel and Spa?

Self-parking is available for USD 35.00 per night. Valet parking is available for USD 65.00 per night.

What time is check-in at Disney's Grand Californian Hotel and Spa?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Disney's Grand Californian Hotel and Spa?

Checkout is at 11 AM.

Where is Disney's Grand Californian Hotel and Spa located?

Located in Anaheim Resort, this luxury hotel is within a 10-minute walk of Downtown Disney® District and Disney California Adventure® Park. Anaheim Convention Center and Anaheim GardenWalk are also within 1 mi (2 km).

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Disney's Grand Californian Hotel and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 687 out of 1001 reviews
Rating 8 - Good. 145 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 35 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, fabulous experience
Stayed 2 nights in Dec 2024

10/10 Excellent

MICHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay!

It was amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply the best Disneyland Resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Westley

Liked: Cleanliness, amenities
Its my favorite hotel during Christmas time
Stayed 2 nights in Dec 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 3 nights in Jul 2024

10/10 Excellent

GLORIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very accomodating. Very close to the parks with early access if needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extremely nice and the staff is extremely helpful. Super convenient with easy access to the park.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities
Very Magical place
Stayed 3 nights in Oct 2024

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful birthday stay!

Beautiful hotel, great customer service, great location!! It’s certainly not cheap, but if you can manage to splurge this is the place to stay!
Stayed 2 nights in Oct 2024

10/10 Excellent

cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its just a great place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Disney hotel best please I ever stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay
Stayed 3 nights in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Pricey but so convenient for entry into California Adventure and Downtown Disney. Staff were friendly and very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying here again in the future! Loved the in Hotel entrance to Disney California Adventure Park
Stayed 1 night in Oct 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2024 Christmas Disneyland trip

The check in was smooth, the staff are great! Best time ever at the Disney Grad California Hotel!
Garland at the lobby
2024 Gingerbread house
Garland outside of the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a classy hotel and very accommodating. I love this hotel and wish I could afford it all the time.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and professional during the entire stay. Definitely a great place to stay with great accommodations. I would highly recommend this location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great option if you’re visiting the parks. Great pools, Restaraunt’s are solid, and super convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time with the grandkids. Will definitely stay again.
Stayed 2 nights in Jul 2024

4/10 Poor

ALICIA

Location is convenient.
Stayed 4 nights in Aug 2024

2/10 Terrible

Majalia

Be careful with elevator/security man Jim. He did not treat my kids and me with respect. I understand that security/safety is important but the manner by which he did his checking is inappropriate and rude. My son had already pressed the elevator key and about to step in the elevator when he abruptly stopped us and demanded to see our room key. This was intimidating to my children and me. Jim did not apologize or explain why, or did not even say thank you. This was appalling, frustrating, and disappointing. Instead of feeling welcomed, we felt threatened and felt like we were doing something wrong!? We felt targeted and embarrassed. If there were other guests behind us, i wonder if he accorded the same treatment???? Just very disappointed that this is how children and women are treated by a man which is supposed to ensure safety and make guests feel secured and welcome. How rude. He could have asked politely and explained why he is asking for the room key, but again..he demanded to see the room key like we were doing something wrong. If he wanted to verify if we were indeed guests..he could gave (1) begun with a salutation/greeting or welcome FIRST; (2) then ask "which floor would you be heading sir/mam?? *****if the guest(s) could not give an answer, then that's a RED FLAg and that's when a room key should be asked!!!!. Poor security briefing. Do you even have security briefing??or you just TARGET people based on their demographics or skin color or cultural background????
Stayed 1 night in Nov 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay because it was very nice, clean, quiet, conveniently located, and a Disney property.
Stayed 2 nights in May 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Disney stay, so comfortable and convenient for the parks! Don’t think we can stay elsewhere after this experience!
Stayed 3 nights in Aug 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to the parks
Stayed 3 nights in Aug 2024