Heart of England Ski Holidays

Good hotel. I did not receive any of the benefits of a vip stay but had a pleasant stay. Really well located, close to the tube and many restaurants. Felt safe as a solo traveller. Staff were really helpful .

We really appreciated that our room was ready when we checked in early after a red-eye flight across the Atlantic. Breakfast at the Riu Plaza is outstanding. The location is excellent. The rooms are well designed. My only significant complaint is the poor performance of RIU’s website: I only used Expedia to make this reservation because I couldn’t get RIU’s site to work, and I still have problems using it for simple things like finding hotel information. The RIU loyalty program gives you extra points for booking directly through their site, but my experience is that this is nearly, if not absolutely, impossible. The site is laggy, it sends you round in circles, and times you out while you are waiting for its responses. Thank goodness for Expedia!

Very convenient location to subway line. Clean and daily refresh done well. Helpful staff when required extra electric outlets, iron and linen. Heating/AC issues were solved when brought to maintenance's attention. Would stay there again when in London.

Last minute book for a layover. Convenient location to Paddington Station. Lovely, quaint hotel across from a park. Very walkable and easy to get to train and metro at Paddington Station.

overpriced maybe 3 star, broken AC nothing special and small rooms

They really made us feel welcome, with kind polite staff and a soothing atmosphere

Great staff, great location

Room was clean and fine. Hotel Very small . Small Lobby. Small bathrooms etc