Meeting facility

Reviews of Hilton Garden Inn Zhuhai Hengqin

3.5 out of 5
Hilton Garden Inn Zhuhai Hengqin
Bldg. 2, No. 398 Houpu Rd, Hengqin International Innotech Center, Zhuhai, Guangdong

Reviews

8.2

Very good

Rating 10 - Excellent. 14 out of 48 reviews" "
Rating 8 - Good. 26 out of 48 reviews" "
Rating 6 - Okay. 5 out of 48 reviews" "
Rating 4 - Poor. 1 out of 48 reviews" "
Rating 2 - Terrible. 2 out of 48 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was clean and room was nice. It is far away from everything but DiDis are easily available.
Stayed 2 nights in Apr 2021
Response from Diana on 10 May 2021
Thank you for staying with us. Hope to see you soon!

8/10 Good

Rebecca

Liked: Property conditions & facilities, room comfort
Fine for the weekend
The hotel is pretty new and in good condition. The staff are friendly and helpful, with a great level of English spoken. Included breakfast was tasty abs had a good variety. The room was comfortable but there were several hairs found in the shower and signs that the "Hilton Clean Stay" wrap for the remote control was being reused. The paper toppers on the tea cups also had water marks, showing they have been reused. We booked the Ocean Kingdom shuttle for an 830 return but they never showed up. When we finally called them they claimed the shuttle bus had broken down, though they failed to call us and inform us about it. Magically the bus was repaired exactly when we called, though. If you use the shuttle be sure to confirm with them so you don't get stranded as we did. Overall the place is fine but definitely not anything special. As other reviews said it's located in a new development zone so it's very isolated with nothing much around.
Stayed 2 nights in Nov 2020
Response from Diana Ding on 31 Dec 2020
Thank you for your review and thank you for your feedback about the shuttle bus. We will keep improving our service. Hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from diana on 28 Aug 2020
感谢您对珠海横琴希尔顿花园酒店的点评。我们一直努力确保為客人帶來难忘的入住体验。每天提供新鲜、美味、健康的菜品,价格实惠。酒店距离珠海长隆海洋王国约15分钟,到达横琴口岸约10分钟车程。此外酒店推出了”Clean Stay清洁无忧住” ,房间配有49寸三星液晶电视和免费无线网络,带有智能灯控系统和符合人体工学座椅。瑰珀翠(Crabtree & Evelyn) 高档卫浴用品和特大床配“舒达”(Serta Prefect Sleeper)床垫,确保为您带来难忘优质的舒适体验。酒店三楼室内恒温泳池已经对外开放,并且酒店提供免费的接送车到长隆。此外酒店有提供联动云租车服务,非常方便能自驾的旅客。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, but a hassle with check in
Pretty clean room, but check in was a problem. We were said to check in at 3 pm, but rooms weren't avaliable, so we have to just sit out at the reception until the room was ready.(4:30pm)
Stayed 2 nights in Jul 2019
Response from Diana on 4 Aug 2019
Thank you for your feedback.We are sorry that you were disappointed with our check in process and we will improve on it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a new hotel. The location is a bit far and in new development area. So it's not within walking distance to restaurants or shops. Other than that everything was great.
Stayed 1 night in Mar 2019
Response from Diana on 8 Apr 2019
Thank you for writing a review about your recent stay at our hotel. If you travel again to our area, we hope we have the opportunity to show you our improvements.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Diana on 8 Apr 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Diana on 18 Mar 2019
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was an excellent property with great service. I is in a remote area now and there are not many other places to eat out around the area. I would recommend that they also establish a business center for guests to use for printing documents and some small business meeting rooms.
Stayed 3 nights in Mar 2019
Response from Diana on 15 Mar 2019
Thanks for staying with us at the Hilton Garden Inn Zhuhai Hengqin. I’m happy to hear that you enjoyed your stay with us! We can help guests to print documents and we do have a boardroom in our hotel.

2/10 Terrible

Xana

Stayed 1 night in Dec 2023
Response from Diana on 19 Feb 2024
Thank you for your review. We will keep improving our service. Hope to see you again.

6/10 Okay

Mei ki maggie

Stayed 1 night in Dec 2023
Response from Diana on 28 Dec 2023
Thank you for your recent stay at Hilton Garden Inn Zhuhai Hengqin and I hope to see you return to us soon.

8/10 Good

Pei Gen

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Diana on 21 Dec 2023
Thank you for your recent stay at Hilton Garden Inn Zhuhai Hengqin and I hope to see you return to us soon.

10/10 Excellent

HO LEUNG

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
房間寬敞, 食物質素好, 但選擇少
Stayed 2 nights in Aug 2023
Response from Diana on 21 Sept 2023
感谢您对珠海横琴希尔顿花园酒店的点评。我们一直努力确保為客人帶來难忘的入住体验。我们都关注每一位客人的需求。酒店每天提供新鲜、美味、健康的早餐。房间配有49寸三星液晶电视和免费无线网络,带有智能灯控系统和符合人体工学座椅。高档卫浴用品和特大床配“舒达”(Serta Prefect Sleeper)床垫,确保为您带来难忘优质的舒适体验。酒店还有24小时便利店,自助洗衣房、健身房和室内泳池。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

SZE HO HORACE

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Diana on 21 Sept 2023
感谢您对珠海横琴希尔顿花园酒店的点评。我们一直努力确保為客人帶來难忘的入住体验。我们都关注每一位客人的需求。酒店每天提供新鲜、美味、健康的早餐。五楼还有24小时便利店,贩售各类饮料、零食和小商品。让您足不出户便可轻松选购,享用美味。酒店楼下有乐购超市,满足您更多选择。酒店周边有横琴·中央汇美食广场和横琴蚝生态园,打的士大约15分钟。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

Seng Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Diana on 1 Aug 2023
Thank you for your recent stay at Hilton Garden Inn Zhuhai Hengqin and I hope to see you return to us soon.

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
No any facilities around here, and breakfast needs to wait line. the sea sight room i booked is not that good, u cannot see that much sea view and also it was very far away from hotel. This was a not too gd user experience hotel for me.
Stayed 1 night in Dec 2020
Response from Diana Ding on 4 Jan 2021
Thank you for your feedback. We’re very sorry we didn’t provide you with a satisfactory experience during your recent stay with us. We have 24 hours Laundry Serive and Fitness Center. Our Swimming Pool is located at Level 3.

6/10 Okay

SIU FAI

Liked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很整潔,早晨不錯!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
新區域在發展中,晚上周邊的地盤有點嘈,方圓百理只有一家超市,晚餐想找吃的只有酒店大堂的小吃吧。不過房間整體都很好。
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are polite and helpful. Free shuttle bus to ChimeLong park or HengQin depart 930am and 1030am only, reservation is require. Thanks for staff who helped us to call DiDi pick up.
Stayed 1 night in Dec 2019

10/10 Excellent

IAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Alice, 香港

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客房比我預期寬敞,唯一是浴室沖涼水壓較弱 ,整體乾淨,週邊仍有很多地盤所以空氣一般,但整體對酒店非常滿意!
Stayed 1 night in Oct 2019

8/10 Good

Danny, HK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
當日因為行程delay 所以夜晚12點先check-in, 但係前台嘅職員都十分有禮貌同積極. 房間整體都ok, 如果浴室花灑水壓再大啲就好啦. 早餐食物味道都幾好, 由其係油炸鬼同豆漿. 至於附近環景方面, 對面有一間新開嘅小超市,但係四周都有 工地/ 快完工嘅商廈. ! 附帶一提, 大堂外的保安人員需要多注意禮貌 !
Stayed 1 night in Oct 2019

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店本身很好唯獨四圍沒有任何店舖
整體來說全部很好,只不過住區剛開發,步行距離沒有任店,必須要打車去10km外才有店。
Stayed 1 night in Oct 2019
Response from Diana on 24 Oct 2019
感谢您对酒店的赞美和服务的肯定。酒店周边配套不断完善中,酒店旁边的乐购超市于10.18开业,为客人带来更多便捷的购物选择。酒店所在的园区有免费巴士到珠海长隆海洋王国和横琴镇上。酒店附近还有横琴-澳门跨境通勤专线直达澳门。再次感谢您入住珠海横琴希尔顿花园酒店,期待您的下次光临!

10/10 Excellent

Toby, 香港

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
冷氣充足,設施新,有地下停車埸,員工態度友善,離創新坊不遠,唯獨因為新區,附近餐廳比較少,暫時未有公交,比較適合自駕遊
Stayed 1 night in Oct 2019
Response from Diana on 24 Oct 2019
感谢您对珠海横琴希尔顿花园酒店的赞美和服务的肯定。我们一直努力确保為客人帶來难忘的入住体验。酒店五楼设有花荟味全日餐厅和24小时便利店。酒店所在的科创中心园区有提供免费的接驳车巴士去珠海长隆海洋王国和横琴镇上的海鲜街。此外酒店有提供联动云租车服务,非常方便能自驾的旅客。从7.31号开始酒店门口有横琴环岛巴士,经过酒店到各景点,游横琴更便捷。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

HOK MAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間很好
服務很好
Stayed 1 night in Sep 2019

10/10 Excellent

懶的人

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow Wow Wow 進房間第一個反應就是Wow Wow Wow 蠻大,床也舒服不太硬, 浴室是用Crabtree Evelyn 健身房也足夠玩半天的可惜游泳池在10月才開 這個有點奇怪
Stayed 1 night in Aug 2019

8/10 Good

Chi Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
硬件好,餐廳服務需要改善
新酒店,很乾淨。位置太遍遠,晚上9點後完全沒吃的。建議酒店餐廳或送餐應該服務到晚上12點。 洗手間的趟門造工很差,自己在裡面鎖不了門,要外面找人幫忙推一下才能鎖。到洗完後要開門也要找別人幫忙才能開,差點把自己反鎖在洗手間。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好,雖然地方偏遠,但前台樂於幫忙call taxi
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然酒店很新、房間也很大很亮麗,但必須說的是它離珠海真的有點遠,附近就是很荒蕪的建築工地,所以很難找計程車乘車進酒店,附近亦沒有餐廳或食肆,唯一就是員工人很好幫我們點了外賣,這一點很值得讚賞!如果你是需要到長隆遊樂場玩,酒店早上有接駁巴士可供選擇。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Diana on 4 Aug 2019
Thank you for your review.

10/10 Excellent

Yuk Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推介的酒店
酒店新、 乾淨 、早餐好味、 服務員有禮, 下次都會再來.
Stayed 2 nights in Jul 2019
Response from Diana on 22 Jul 2019
感谢您对珠海横琴希尔顿花园酒店的赞许。我们一直努力确保為客人帶來难忘的入住体验。每天提供新鲜、美味、健康的早餐。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

Wing Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Diana on 22 Jul 2019
感谢您对珠海横琴希尔顿花园酒店的喜爱,我们一直努力确保为客人提供暖心的服务。酒店所在的科创中心园区有提供免费的接驳车巴士去珠海长隆海洋王国(周末、节假日酒店提供)。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
酒店除了地理位置比較偏僻外,其他都屬於中上
Stayed 2 nights in Jun 2019
Response from Diana on 22 Jul 2019
感谢您对珠海横琴希尔顿花园酒店的赞许。我们一直努力确保為客人帶來难忘的入住体验。酒店所在的科创中心园区有提供免费的接驳车巴士去珠海长隆海洋王国和横琴镇上的海鲜街(周末、节假日酒店提供)。酒店有提供联动云租车服务,非常方便能自驾的旅客。酒店周边的设施设备不断完善中,即将有华润万家和浦发银行在园区开业。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店

8/10 Good

Hoi Yung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Diana on 22 Jul 2019
感谢您对珠海横琴希尔顿花园酒店的喜爱,我们一直努力确保为客人提供暖心的服务。酒店所在的科创中心园区有提供免费的接驳车巴士去珠海长隆海洋王国(周末、节假日酒店提供)。我们真诚的感謝您的入住,也万分荣幸的期待您能再次光临珠海横琴希尔顿花园酒店。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
房間整潔,但交通設施及配套不足。在尋找酒店的時候會較困難,因它的位置較偏僻,附近只有工地。另外,我們訂的房間說是海景,但有些偏頗。服務員的態度很好,我們要有最少5百訂金,但只有在2百元,職員還通融給我們。雖然酒店較為偏僻,但酒店的環境和設施不錯。所以,整體上還可以。如果酒店的周邊設施配套完善會更加好,希望到時候設施會更加完善。
Stayed 1 night in Jun 2019

8/10 Good

Jui-Hsiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間還不錯,但假如要去市區的話不建議住這,太遠了。
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Diana on 5 Jun 2019
Thank you for your kind review of Hilton Garden Inn Zhuhai Hengqin. I am pleased to hear you enjoyed your stay. We hope to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Diana on 16 Apr 2019
Thank you!

8/10 Good

Sze Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近沒有餐廳和商店 晚上後基本只可以坐的士 但酒店都好靚既
Stayed 2 nights in Apr 2019
Response from Diana on 5 Jun 2019
感谢您为珠海横琴希尔顿花园酒店提供评论,酒店是在科技园区内,有提供接送车到长隆和横琴口岸,并且客人可以选择乘坐巴士或者专车服务出行。酒店的花荟味全日餐厅提供美味可口的自助早餐、午餐和晚餐以及单点餐和客房送餐服务。酒店周边的配套不断完善中。再次感谢您提供评论。我们期望您下次来珠海横琴时,能再次选择入住我们的酒店。

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Diana on 1 May 2019
Do you mind to share your stay experience with us ?Thank you.

8/10 Good

CHIYOMI

Liked: Cleanliness, staff & service, room comfort
お風呂は最高でした
隣の部屋の声が全て聞こえるのが残念でしたが部屋は大きくすごく快適でした。 周辺に何もないのでこれからいろいろ出来たらもっと利用しやすくなると思います
Stayed 1 night in Apr 2019
Response from Diana on 5 Jun 2019
Your satisfaction is very important to us, and we appreciate your feedback about the noise。We are currently looking into ways to minimize outside noise, and your comments will be helpful in our efforts to continually improve our guest experience. We hope you will consider staying with us again.

2/10 Terrible

Lai Yu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
一間很差的酒店
週邊什麼都沒有, 全是地盤, 已付款, 但在信用卡再收房租, 超過一個月還未退還.
Stayed 1 night in Feb 2019
Response from Diana on 27 Mar 2019
感谢您入住珠海横琴希尔顿花园酒店并且分享你的入住体验,酒店周边环境不断的在提升。可以麻烦你提供更多信息以便我们可以和财务确认你的款项?

6/10 Okay

Pik Shuen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019
Response from Diana on 15 Mar 2019
Thank you for staying with us at the Hilton Garden Inn Zhuhai Hengqin.

8/10 Good

yanjun

Liked: Cleanliness, staff & service, room comfort
酒店太偏,周边是工地没有可以逛的,第二天早去长隆海洋王国酒店有免费班车,从酒店到长隆海洋王国15分钟车程。比住长隆的酒店性价比高很多。酒店早餐还可住店客人免费。
Stayed 1 night in Feb 2019
Response from Diana on 15 Mar 2019
感謝您抽出宝贵的時間反馈您最近入住珠海横琴希尔顿花园酒店的体验,谢谢您对珠海横琴希尔顿花园酒店的肯定。酒店周边的配套不断完善中。再次感谢您提供评论。我们期望您下次来珠海横琴时,能再次选择入住我们的酒店。

6/10 Okay

RONGXIANG

Liked: Cleanliness
酒店位置偏僻,打车不容易。酒店服务一般,用餐消费比较贵。
Stayed 1 night in Feb 2019
Response from Diana on 15 Mar 2019
感谢您为珠海横琴希尔顿花园酒店提供评论,酒店是在科技园区内,有提供接送车到长隆和横琴口岸,并且客人可以选择乘坐巴士或者专车服务出行。酒店的花荟味全日餐厅在开业期间有8折优惠,酒店周边的配套不断完善中。再次感谢您提供评论。我们期望您下次来珠海横琴时,能再次选择入住我们的酒店。