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Reviews of Sheraton Hsinchu Hotel

4.5 out of 5
Sheraton Hsinchu Hotel
No. 265, Dong Sec 1, Guangming 6th Rd, Zhubei, Hsinchu County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 470 out of 778 reviews" "
Rating 8 - Good. 230 out of 778 reviews" "
Rating 6 - Okay. 47 out of 778 reviews" "
Rating 4 - Poor. 18 out of 778 reviews" "
Rating 2 - Terrible. 13 out of 778 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerry Jen Jui

Stayed 1 night in Dec 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kwong-Wei

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and professional. Very comfortable rooms. Spacious
Stayed 2 nights in Nov 2023

10/10 Excellent

Benjamin

Stayed 4 nights in Nov 2023

10/10 Excellent

Suh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Sep 2023

10/10 Excellent

Kristy

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Poor sound isolation (frequent weird noise even during midnight), weak hairdryer, hard bed and bad check-in and -out experience (neither explanation of facilities during check-in nor inquiry of feedbacks during check-out) Not worth the price compared to other hotels at similar price range
Stayed 1 night in Jan 2022

8/10 Good

Cheng-You

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowd control was terrible when going to breakfast. Wait for 30mins to get into the restaurant. Food was not refilled and the options were few.
Stayed 1 night in Nov 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Charlie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

HSUEH CHANG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Tri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Hsinchu for a marathon
Clean hotel close to the Hsinchu County Stadium with a few hot pot restaurant in the area
Stayed 2 nights in Dec 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best one stop all around wedding
The only thing I regret is not having been able to visit the spa/pool area nor having tried the breakfast buffet, due to the fact we were there for a wedding taking place at the hotel, and thus celebration was the top priority. Yet, everything else—in room dining included—was first class.
Stayed 1 night in Feb 2020

10/10 Excellent

Yijia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Hsuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great facilities.
Stayed 3 nights in Sep 2019

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and would like to come back to this place.
Stayed 2 nights in Jun 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

THO KOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

KAIWEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems - excellent experience. Will stay there on next business trip.
Stayed 2 nights in Apr 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and quite room area very old, while the rest of hotel was new and clean and contemporary. Fitness room was very good, all Life fitness and even free weights
Stayed 4 nights in Apr 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Carl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fantastic property with mediocre service
Hotel is architecturally very nice. Rooms are fantastic. Probably the best property in Hsinchu. The food options at the hotel are a bit limited. Service is a bit disappointing. Had issues with laundry. This property also does not recognize Bonvoy status and does not award nights or points toward status when booking through Hotels.com.
Stayed 5 nights in Apr 2019
Response from Public Relations on 11 Aug 2019
Dear Guest, Thanks for choosing stay with us. We appreciate your all feedback and address your issue directly. Please be assured that your comments have shared with concerning departments in an effort to improve our service to every valued guest like you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional front staff that went above and beyond and clean, spacious rooms
Stayed 1 night in Mar 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It looks luxurious but feel like overpriced.
Stayed 2 nights in Mar 2019
Response from Public Relations on 9 Aug 2019
Dear Guest, Thanks for choosing stay with us. We appreciate your all feedback and address your issue directly. Please be assured that your comments have shared with concerning departments in an effort to improve our service to every valued guest like you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Wei Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Public Relations on 7 Aug 2019
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Spacious, well layer out hotel & rooms. Close to high speed rail station.
Stayed 1 night in Dec 2018

10/10 Excellent

Hsiao Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel accepted late check out until 2pm, which was very convenient for the clients. Appreciate!
Stayed 2 nights in Oct 2018

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good rooms, inconsistent service
Hotel and rooms were great, but multiple issues with breakfast orders (room service) was quite frustrating - requiring multiple follow ups each day - never made right before I had to leave the hotel for meetings.
Stayed 3 nights in Aug 2018

10/10 Excellent

Frank, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

CW, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! Best hotel in the area
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel - friendly staff
Stayed 5 nights in Jun 2018

10/10 Excellent

Gloria, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room , friendly staffs, good location , food ok
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Management
The feeling of the hotel is not good , the lobby is big but is empty, when I entered the room I don’t think and I don’t believe the room is under well maintenance, I don’t know why?
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and excellent shower and bath facilities.
Stayed 1 night in Apr 2018

10/10 Excellent

Scott, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No any issue in my staying
This hotel is nicely close by HSR station, but it need to over 30min (1,300NTD) drive for Taoyuan airport. Staff, Facility and cleanliness are good.
Stayed 1 night in Mar 2018

10/10 Excellent

Chih Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean.
Hotel staffs are friendly, foods are great! Taiwan’s spring festival loud and happy cheerful, very good experience.
Stayed 8 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apparently the hotel is a bit old, wears and tears here and there. Still, a decent place and can't-complain level of service.
Stayed 1 night in Feb 2018

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018