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Reviews of Nostalgia Hotel Zhangjiakou

3 out of 5
Nostalgia Hotel Zhangjiakou
No. 37 Nanwapen Street, Qiaodong District, Victoria Plaza C, Zhangjiakou

Reviews

5.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 1 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

7.0/10

Cleanliness

5.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Ronny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the right place at all.
Hotels.com has the wrong address. When I went to the address, which was also a hotel named Nostalgia Hotel I was told the place doesn't accept foreign nationals, you must be a Chinese citizen. I had to make other accommodations myself and was going to solve this with Hotels.com when I had WIFI. When I later chanced upon the other Nostalgia Hotel while walking a few miles away, I immediately informed Hotels.com they had the wrong address. I spent $68 on this hotel and they decided to issue me a $60 credit. Does that look right to you? Why not go all the way and credit me my total cost not only because 1) I was inconvenienced 2) I helped them solve an issue that will surely affect other customers in the future. Their Silver Rewards email line refused to do any more than $60 - I have a feeling it's because they're canned responses from a call center in India where the top limit they're authorized to give is $60.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ルームが変更された。
予約したけど、予約は認められなかった。店長「ＨＯＴＥＬＳで予約の人は少なくて、確認しませんでした。また、ツインはもうあります。良かったらダブルあります。」予約した後、電話で確認した方がいい。清潔なホテルです。
Stayed 1 night in Oct 2018