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Reviews of Hotel Riu Jambo - All Inclusive

4 out of 5
Hotel Riu Jambo - All Inclusive
Nungwi Road, North Coast Zanzibar, Nungwi, Unguja North

Reviews

9.2

Wonderful

Rating 10 - Excellent. 125 out of 178 reviews" "
Rating 8 - Good. 40 out of 178 reviews" "
Rating 6 - Okay. 4 out of 178 reviews" "
Rating 4 - Poor. 6 out of 178 reviews" "
Rating 2 - Terrible. 3 out of 178 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ANDREW GARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024

10/10 Excellent

Elizabeth Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic resort. I would not hesitate to stay at any RIU property in the future.
Stayed 4 nights in Apr 2024

10/10 Excellent

Muhammad A, brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all staff .
Stayed 7 nights in Apr 2024

8/10 Good

Luka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was perfekt bis auf die rüpelige Zugangsstraße zum Resort. Es waren keine Schlaglöcher, es waren Seen die man überqueren musste um mit einem Taxi zum Resort zu kommen.
Stayed 10 nights in Apr 2024
Response from Hotel Riu Jambo Online Reputation Management on 3 May 2024
Sehr geehrter Luka,Unser Team setzt sich dafür ein, dass Ihre Gäste eine unvergessliche Zeit erleben.Wenn wir lessen, dass Sie Ihren Urlaub genossen haben, lohnt sich jede Mühe.Wir werden Ihre freundlichen Kommentare an sie weiterleiten.Herzlichen Dank dafür!Wir wünschen Ihnen einen fantastischen Tag.Hertzlichen Grüßen, Hotel Riu JamboOnline Reputation Management

8/10 Good

Helen

Travelled with family and small children
The hotel has plenty of amenities, friendly staff and amazing food options. The only improvement are options for kids clubs. Some of the activities my kids wanted to do either didn’t start or started late. The RIU art was awesome.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Jambo Online Reputation Manager on 11 Apr 2024
Dear Helen,It is wonderful to learn you had a great time.Knowing that you had a nice stay makes us want to continue improving.Thank you for choosing our hotel, Helen!It would be a pleasure to have the opportunity to welcome you again very soon.Caring Regards,Hotel Riu JamboOnline Reputation Manager

4/10 Poor

Espen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

JOY OMOSIMBO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach and people the staff were all so helpful and friendly and were able to cater to all our needs. The activities were really good as well
Stayed 6 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear JOY OMOSIMBO,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Medgeen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Riu Jambo for 2 nights and had no complaints. The staff was amazing! From the General manager (Portuguese gentleman) to the front desk and cleaning staff everyone there really catered to me. It was my birthday and I ended up getting an early check in so they weren’t able to decorate my room as promised. While I went out for dinner they were able to clean up and surprise me with a bottle of wine and flowers, they decorated my room entirely, it was beautiful!!! My friends who were meeting me at checkout were able to get day passes and join me for breakfast and lunch for a really good price! Overall, I’m giving them a 5 and I’d stay there again and again! If you want good food, good drinks and a beautiful beach please take my advice and try Riu Jambo!
Stayed 2 nights in Mar 2024

10/10 Excellent

AVANI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach front Food Service clean beach HOPE doesn’t get like other countries with plastics HATED the jet skis making a lot noise around the hotel beach area
Stayed 5 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear AVANI,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that overall you enjoyed the Hotel Riu Jambo.We look forward to host you again soon. Have a lovely day. Hotel Riu JamboOnline Reputation Manager

8/10 Good

Lina

Liked: Staff & service, property conditions & facilities
Alli one of the best worker over at riu jambo in Zanzibar. It makes my stayed easier.
Stayed 4 nights in Mar 2024
Response from Online Reputation Manager on 10 Apr 2024
Dear Lina,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Brittinni

Stayed 7 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was well maintained and managed. Would def return back again. Accessibility and convenience was 10000000!
Stayed 3 nights in Feb 2024
Response from Online Reputation Manager on 28 Feb 2024
Dear Joseph,We are glad to know that we have been part of your pleasant experience in our facilities.We appreciate your kindness in giving us such a positive review. We look forward to welcoming you once again.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Elina

Stayed 8 nights in Jan 2024

10/10 Excellent

Hanho

Stayed 4 nights in Jan 2024

8/10 Good

carlos z

Stayed 5 nights in Jan 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay.
Stayed 5 nights in Jan 2024
Response from Online Reputation Manager on 19 Jan 2024
Dear Igor,We enjoyed reading your generous review.It was a pleasure having you stay with us.We look forward to welcoming you again in one of our worldwide premises.Best wishes, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Neena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023

8/10 Good

Imtiaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jambo (Hello) We were Visiting Tanzania from Canada and absolutely loved the place. Definitely worth the 24 hour flight from Toronto. Hotel is rated 4 Star and that’s exactly what you should expect. Rooms were clean and were serviced daily washroom was small though for 3 people. Staff were very friendly and helpful. Special mention for Issa the bellboy who helped us on our arrival and Musa (from Reception) on our time of check out. Assante Sana!! It has been a lovely trip!
Stayed 3 nights in Jan 2024
Response from Online Reputation Manager on 16 Jan 2024
Dear Imtiaz,Thank you for your great review and for spending time with us.We are delighted that we lived up to your expectations of us.It would be great to welcome you back soon! Until then, we wish you all the best.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Emanuel

Stayed 5 nights in Dec 2023

4/10 Poor

Mahendi

Stayed 3 nights in Dec 2023

10/10 Excellent

A

Stayed 6 nights in Dec 2023

6/10 Okay

natasha

Travelled with group
Stayed 4 nights in Dec 2023

2/10 Terrible

Darlene

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There are actually not multiple dining options open to you. We were told we could only choose a restaurant one time and the others were booked. Eating all meals in the meal hall’s buffet was very disappointing. The 24 hour food had old fruit and stale items. The meal hall never covered the food and there were flies landing everywhere. The room had bugs and we needed to spray. Before I went to the resort I emailed to inquire about transport to the hotel, the hotel replied the night after I had checked in. When I asked the manager about the lack of dining options she suggested I call Expedia who I booked the trip through- as if Expedia knew more about the dining options than the hotel manager. I would NOT recommend this hotel.
Stayed 4 nights in Dec 2023
Response from Online Reputation Manager on 18 Dec 2023
Dear Darlene,Thank you for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time.We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services, staff friendliness, cleanliness of the room and grounds.
Stayed 7 nights in Nov 2023
Response from Online Reputation Manager on 14 Dec 2023
Dear Elsie,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back. With our best wishes we remain, Hotel Riu JamboOnline Reputation Manager

8/10 Good

Sigfrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was outstanding especially from Aman who assisted me on several occasions on arranging transportation off property and guaranteeing my return with no hassle. Room for improvement the numerous stairs don’t have any railings to hold which can be dangerous and slippery during rainy conditions.
Stayed 6 nights in Nov 2023
Response from Riu Jambo Online Reputation Manager on 4 Dec 2023
Dear Michael,We are so happy to read that you enjoyed your holiday!Thank you very much for your wonderful feedback. We will forward your kind observations.We will be waiting to host you again soon.And we wish you a lovely day, Michael.Kindest Regards!Hotel Riu JamboOnline Reputation Manager

2/10 Terrible

Krupa

Stayed 6 nights in Nov 2023

8/10 Good

ernesta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff very friendly and helpful.
Stayed 8 nights in Nov 2023
Response from Riu Jambo Online Reputation Manager on 24 Nov 2023
Dear Ernesta,We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Knowing that you had a nice holiday is very gratifying.Looking forward to welcoming you again very soon, Ernesta!Kindest Greetings,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Gemma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

10/10 Excellent

Peter, Budapest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel! The beach is superb and clean altough the vendors can be a bit annoying. The buffet restaurant is great with a lot of options. The specialty restaurants are not so good at least we didn't really like the food there. Drinks in the bars are great and the sevice is fast. The staff is amazing.
Stayed 10 nights in Oct 2023

10/10 Excellent

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Ramat, Bowie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right on the beach. Room was spacious and clean. Staff were very professional, friendly and accommodating. Food was really good with different options. Restaurants, bars, and daily entertainment were very nice. All the pools were great.
Response from Riu Jambo Online Reputation Manager on 30 Oct 2023
Dear Ramat,Thank you very much for your brilliant evaluation and for staying with us!It is very gratifying to learn you had a nice holiday.Wishing to see you again and wishing you a very happy day, Ramat!Kindest Regards,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Andy

Liked: Amenities
This is my 6th stay in a Riu . I normally stay at the Riu palace where I travel . This said it was a 4 star, But in my mind was 5 star . The food was the best I have had in any Riu I have stayed in. Amazing selection and superb quality . Beach area is lovely with sun beds under palm trees for shade or you can sunbathe in the open . All staff so friendly again the best I have experienced in any Riu . The only improvement I can think of is that WiFi is a bit up and down , losing signal at times . Also the 4g in this area isn't great so you can't really rely on that as a back up . Also the beach vendors are annoying . Sometimes you don't want to leave your bed and walk to the sea as you get pounced upon by various people trying to sell excursions , jet skis and souvenirs . Maybe you could move them away from the Riu beach and if you want this stuff then go and seek it out .
Stayed 3 nights in Oct 2023
Response from Riu Jambo Online Reputation Manager on 30 Oct 2023
Dear Andy,The best reward is learning about our guests feedbacks and knowing that they had a nice time.Thank you very much.However, we are very sorry to read this, as the beach is public and only local authorities are in charge of controlling this area.It will be our pleasure to welcome you again very soon.Loving Greetings,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

LEE SCOTT, Hove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for our honeymoon. The hotel provided us with a nicer room and a bottle of champagne. The food was great and we enjoyed the location. Beach is really nice and numerous of pools for relaxing. Staff really friendly and hardworking.
Stayed 7 nights in Oct 2023
Response from Online Reputation Manager on 17 Oct 2023
Dear LEE SCOTT,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and we are very flattered by your comments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Paresh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms spacious Hotel very clean and staff super friendly even though a large resort never felt overcrowded even though fairly full or hotel struggling to cope - plenty of space by the pools and main buffet restaurants
Stayed 9 nights in Sep 2023
Response from Online Reputation Manager on 3 Oct 2023
Dear Paresh,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stunning, perfect! Worth every $
Honestly on of the best hotels I’ve stayed at, and I’ve travelled a lot. The resort is newly refurbished and everything holds a very high standard. The staff is AMAZING! Food is great, buffét has a high quality and the a la carte restaurants are very luxurious. Only slight problem to get tables as they were fully booked but we managed. The beach is stunning, clear water, pristine sand. Rooms are super fresh and modern. Strangely enough there isn’t even mosquitos near the hotel, while all other hotels in Zanzibar seem to have a lot. Worth every penny and I can’t wait to go back. Very satisfies.
Stayed 3 nights in Sep 2023
Response from Online Reputation Manager on 25 Sept 2023
Dear Jennifer,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Jambo! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our 30 anniversary here and the hotel was great. We went on the safari to mikumi with Jack the guide he was the best. We got to see the Loin eatting a Zebra 5 ft from the jeep.
Stayed 9 nights in Sep 2023
Response from Riu Jambo Online Reputation Manager on 19 Sept 2023
Dear Terry,It is so nice to learn we are doing a good job and it is appreciated by our wonderful guests.And it is fantastic to learn you enjoyed your anniversary.Thank you very much!We would be very fortunate to host you again.Wishing you a blissful day!Warmest Regards,Hotel Riu JamboOnline Reputation Manager

8/10 Good

Svein Roar

Stayed 9 nights in Aug 2023

10/10 Excellent

Nanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent will go back again lots of different food options beach is picture perfect staff is very attentive and services you well, it’s a beautiful Resort very safe for everyone and every age entertainment was great every night
Stayed 7 nights in Aug 2023
Response from Online Reputation Manager on 7 Sept 2023
Dear Nanda,Thank you for your comment, which has been very pleasing for us to read, as we note that you enjoyed our company and we understand that we met your expectations.We look forward to welcoming you next time in any of our facilities to offer you again a wonderful stay with us.We hope you return soon to any of our facilities.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Sanjay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A massive hotel and very excellent condition and awesome dining options. The rooms were very coy & nice.. Excellent services by all the staff etc...
Stayed 3 nights in Aug 2023
Response from Online Reputation Manager on 7 Sept 2023
Dear Sanjay,Thank you for your comment,We are really happy to read that you felt at ease with us.We are also very happy to know that, from your point of view, we do a good job and we thank you from the bottom of our hearts for having rated us so positively.We hope you will come back soon. We look forward to welcoming you at any of our facilities.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Yasmin

Stayed 6 nights in Aug 2023

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was magical and enjoyable. The staff were welcoming and readily available to assist. There is so much to explore, get ready for premium fun.
Stayed 5 nights in Aug 2023
Response from Online Reputation Manager on 1 Sept 2023
Dear Elizabeth,Thank you for visiting us.We are glad to hear that you enjoyed your stay and we are pleased to note your feedback, as it is very important for us to know your impressions.Please come back soon to visit us at any of our facilities.Yours faithfully,Hotel Riu JamboOnline Reputation Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The place is lovely and nice beach. Entertainment was good too! Variety of cuisine but lacks vegan dishes/desserts hope they can add this to their list. Would definitely visit again and had a great family holiday.
Stayed 2 nights in Jul 2023
Response from Online Reputation Manager on 6 Sept 2023
Dear Guest,Thank you so much for your outstanding review!It was a pleasure to have you with us and we are happy to know how much you enjoyed your stay, in the Hotel Riu Jambo. Your impressions on vegan options will be forwarded to the responsible department to be taken into account for future improvement. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent the staff were amazing so friendly could not do enough for us the food was excellent the room was great and very clean would recommend this property to everyone
Stayed 6 nights in Aug 2023
Response from Online Reputation Manager on 6 Sept 2023
Dear Peter,Thank you so much for your outstanding review!It was a pleasure to have you with us and we are happy to know how much you enjoyed your stay, in the Hotel Riu Jambo. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

abbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful! The only disappointment was not being able to get a reservation for dinner in the Italian restaurant. Otherwise it was perfect. Your staff is the best I have ever encountered. Their friendliness and willingness to do anything to help was amazing!
Stayed 3 nights in Aug 2023
Response from Riu Jambo Online Reputation Manager on 11 Sept 2023
Dear Abbi,Thank you so much for taking the time to leave your fantastic review.It is very much appreciated, our attentive and efficient staff will be very pleased to learn that all their work was acknowledged.We are very happy to learn you enjoyed your holiday.And we are very much looking forward to welcoming you again soon, Abbi!Kindest Greetings,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Oluwatosin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

FARUK, ISTANBUL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aqua gymnastic is the best 💪especially coach Hassan and Yusuf plus the Dj ooh my God cant wait to come back next time ❤❤ but the water we drink and the dining reception not good
Stayed 7 nights in Aug 2023
Response from Riu Jambo Online Reputation Manager on 31 Aug 2023
Dear Faruk,We are very grateful for your amiable remarks.Thank you very much for your fantastic review. We endeavour to go above and beyond to ensure our guests have a memorable experience. It is very gratifying to learn you had a nice holiday.We very much look forward to seeing you again.Warmest Greetings,Hotel Riu JamboOnline Reputation Manager

10/10 Excellent

Kanyanta, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023