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Rating 10 - Excellent. 1042 out of 1416 reviews" "
The staff was super helpful, friendly and spoke English. Room was beautiful and large, high floor with a great view. Huge bathroom and tub. Breakfast was amazing! Lots of amenities in the room. Best hotel we stayed at during our trip.
The property itself was great but it did not mention that kids are not allowed in the pool when I booked this hotel which is the main reason we booked this hotel. My 7 yr old was extremely disappointed when we were told she was not allowed to use the pool.
The family room was just perfect for my family of four. It was a large studio(bigger than a typical Japanese hotel room) but had two small refrigerators and two toilets inside the room which is unusual in Japan. Also, a wood floor with a table by the window where you can enjoy coffee with a great city view. I highly recommend this family room for any family visitors.
Good location. Adjacent mall had excellent dining options and easy access directly from hotel. Room was spacious and clean with wonderful view and very comfortable for 3 adults. Large clean bathroom with nice shower. Staff was helpful and accommodating. I wouldn't hesitate to recommend and would stay again when in Yokohama.
The room, room furniture, lobby, floor, elevator, restaurant (Sirius ) are very clean and well maintained. It is really fun to live in a high floor bedroom. The elevator is fast enough to bring me from ground floor to 60th floor. There are plenty of staff on lobby area helping me to check in, store lugguage. All staff are polite.
The automatic curtain is amazing.
The room was spacious and the view was amazing. For those points alone I would stay again.
However, we were slightly disappointed by cost of facilities as the as the pool and sauna were not free to use (around ¥3,000 per person) and the TV in the room did not have any on-demand options such as movies or streaming.
Michael
Stayed 1 night in Dec 2023
8/10 Good
Gregg
17 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Excellent views
The hotel claims to be 5*. But really it's 4* at best. Rooms have a great view! Shower and bathroom are great. Bed was comfortable.
I just didn't like that you had to phone and book a time to get new towels or house cleaning.
Unless you are in Yokohama for something particular. I recommend you stay somewhere closer to Tokyo. Everything from the is hotel is a train ride away.
Our second time here. Not that we dislike it.
Just,
Time for a reno.