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Reviews of KITAYA Ryokan －Cultural Heritage Inn

2.5 out of 5
KITAYA Ryokan －Cultural Heritage Inn
46 Shiba-machi, Kanazawa-ku, Yokohama, Kanagawa

Reviews

8.6

Excellent

Rating 10 - Excellent. 12 out of 26 reviews" "
Rating 8 - Good. 11 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic spot by Yokohama sea side
Very nice one night stop in historical ryokan in an amazing location. My wife and I stayed one night after exploring an area of Yokohama we had not explored before. The ryokan is very traditional and gave a good feel for what it was like in earlier times.
Stayed 1 night in Jan 2019
Response from Masato Oneda on 26 Jan 2019
Thank you very much for staying at KITAYA Ryokan. We really appreciate and good feel you enjoyed our Cultural Heritage. We look forward to waiting for you again. Thank you

6/10 Okay

-

Liked: Staff & service
Ryokan was decent, however I have been to better ones in Japan. Room was definately large enough and clean. Meals were ok, but again, have had better ones in Japanese Ryokans and restaurants. Then again, it's a high bar compared to restaurants outside of Japan...
Stayed 2 nights in Nov 2018
Response from Masato Oneda on 30 Nov 2018
Thank you very much for staying with us. We deeply appreciate you satisfied the room condition. We always use neighborhood ingredients and grocery. So the cost is little bit higher than others. Please understand it. We are looking forward to seeing you again:)

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice traditional accomodation. Loved it
This was our first stay in a traditional Ryokan accomodation and we all loved it. The place is very beautiful and well preserved with some lovely hot baths. The rooms are spacious and very agreable. The service is impeccable and very welcoming. It is 10 min walk from the station and the beach and is in a very quiet and loveky area. I recommend wholeheartedly.
Stayed 2 nights in Jul 2018
Response from Masato Oneda on 8 Aug 2018
Thank you very much for staying my place and deeply appreciate your review. We are really happy to hear that you have enjoyed our place. We look forward to seeing you again next time you visit Tokyo.

8/10 Good

grace, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to sea paradise and the beach
Lovely service and accommodation. Though an old and historical building,it was well maintained and things were in good condition, adequate for our 3 nights stay. There isn’t a toilet or bath area attached to the room, but it is just outside and my family of 2 adults and 4 children actually had no real complaints about it. The little ones actually enjoyed the large bath area. I did feel bad whenever any of us woke up late at night to visit the toilet as I was afraid our footsteps n noise would disturb other guests. We drove and the assigned parking was a short walk away. Convenience stores were short drives/walks away as well which made it very easy to get food whenever we needed. After catching some clams at the beach, the restaurant chef kindly helped us cook it up at no extra cost. It was really the wonderful service provided by all the staff that made our stay there extra special.
Stayed 3 nights in Jun 2018
Response from Ryokan KITAYA Ren on 29 Jun 2018
Thank you very much for staying with us. We enjoyed having you here and deeply appreciate your review! We are very happy that you liked our meals and staff members. We are looking forward to seeing you again:) Cheers!

10/10 Excellent

M, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Experience
I stayed at the Kitaya Ryokan for two days and it was a lovely experience. It was a little tricky to get to, and required a short walk from the train station. However the building itself is lovely and has a very long history. The staff were all extremely friendly, helpful and tolerant of foreigners.
Response from Nomura on 15 May 2017
Thank you very much for coming to Kitaya Ryokan this time and for your valuable opinion. I am looking forward to seeing you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from 文化財の宿　旅館喜多屋 on 31 Aug 2019
この度は、数多くのお宿の中から「文化財の宿　旅館喜多屋」をお選びいただき、誠にありがとうございます。 今後も施設・サービスの向上を続け、お客様に快適に過ごして頂けるよう精進して参ります。またのお越しをスタッフ一同心よりお待ちしております

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from 代表 on 22 Aug 2019
この度はご宿泊をいただき、誠にありがとうございました。 また最高の評価を頂き嬉しく思います。また機会がありましたら是非お越しください。スタッフ一同お待ち申し上げております。

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from 文化財の宿　旅館喜多屋 on 30 Jun 2019
この度はご宿泊頂きありがとうございました。 またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
築100年以上の文化財ということで、大変趣のあるお宿でした。 お部屋は二階に泊まらせていただきましたが、小さい子どもがいたので足音などが下のお部屋に響く心配がありました。小さいお子さんがいる場合、一階の方がいいかもしれません。 お風呂は時間帯と混み具合によっては貸切にさせてもらえるということで、我が家は家族で入らせてもらいました。子ども達も大喜びでした。 窓にカーテンなどがないので、外から見えないかが気になったり、朝日が眩しくて子ども達がとても早起きになるということはありました。
Stayed 1 night in May 2019
Response from KITAYA Ryokan on 29 May 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。貸切風呂の対応にご満足いただけまして大変嬉しく思います。カーテンの件、ご意見ありがとうございました。外部から見える部分は曇りガラスになっておりプライバシーには配慮しておりますが、今後の改善の参考とさせていただきます。またのお越しを心よりお待ち申し上げます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Kitaya Ryokan on 11 May 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。またのご利用スタッフ一同、心よりお待ち申し上げます。

10/10 Excellent

nagisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Kitaya Ryokan on 13 Jun 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。とても良い評価をいただき大変嬉しく思います。また機会がありましたらご利用下さいませ。スタッフ一同、心よりお待ち申し上げます。

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
별로, 비추에요.
직원이 불친절함, 방음이 너무 안되고 밤에 엄청 추움. 시설은 작지만 깨끗함. 조식 별로임. 전기 자주나감. 온천좋음.
Stayed 1 night in Apr 2019
Response from Kitaya Ryokan on 5 May 2019
이번에 이용해 주셔서 감사합니다. 또한 방문을 진심으로 기다리고 있습니다.

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
とっても広く、のんびりとさせていただきました。が、広すぎて寒かったです。春に伺えたらと思いました。
Stayed 1 night in Feb 2019
Response from KITAYA Ryokan on 15 Feb 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。のんびり過ごして頂けまして大変嬉しく思います。寒さにつきましては建物の構造上避けられない部分ではございますが、湯たんぽや追加の布団等寒さ対策をさせていただいております。また機会がありましたらご利用宜しくお願い致します。

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Kitaya Ryokan on 30 Apr 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。滞在にご満足いただけて大変嬉しく思います。また機会がございましたらご利用下さいませ。心よりお待ち申し上げます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ちょうど他の宿泊客も不在だったので、ご主人にもゆっくりと宿の沿革などの話を伺うことができ、とてもユニークな体験ができました。以前はレストランだったところも雰囲気がよかったので、いまは夕食はご提供していないとのことですが、やはり夕食もいただけると嬉しかったです。
Stayed 1 night in Jan 2019
Response from KITAYA Ryokan on 5 Feb 2019
この度は、「文化財の宿　旅館喜多屋」をご利用頂きありがとうございます。当館スタッフの対応にご満足頂けまして大変嬉しく思います。ご夕食の件ですが、現在再開を検討中でございます。また機会がありましたらご利用宜しくお願い致します。スタッフ一同、心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Masato Oneda on 25 Oct 2018
Thank you very much for staying at our place and deeply appreciate your review.We look forward to seeing you again next time you visit Tokyo.

10/10 Excellent

Verified traveller

Good
Good services Nice and helpful English staff
Stayed 1 night in Sep 2018
Response from Masato Oneda on 11 Sept 2018
Thank you very much for staying our place and deeply appreciate your review. We are looking forward to seeing you again next time you visit Tokyo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Old style Japanese house
Really fancy old style Japanese house. Great rooms and friendly personnel which also spoke English :) plenty of room and nice view
Stayed 2 nights in Aug 2018
Response from Masato Oneda on 8 Aug 2018
Thank you very much for staying with us. Your review made us happy! We are always welcoming for all of our guests. We look forward to seeing you again. Thank you!

8/10 Good

JeenaAndow, Tokyo

Liked: Cleanliness, staff & service, room comfort
地味だけど最高
気持ちよく過ごさせていただきました。元が旅館と言うことで、浴場は狭く、トイレも少なかったですが、文化財に泊めさせていただくことを考えれば十分です。周りにコンビニが無いので、持ち込む場合は駅の近くで購入が必要。ただ、文化財ゆえに部屋での飲食は制限があるので注意。
Stayed 1 night in Mar 2018
Response from Kakuta on 31 Mar 2018
この度は、数多くのお宿の中から「文化財の宿　旅館喜多屋」をお選びいただき、誠にありがとうございます。建物の雰囲気や良さを感じて頂けて、私共も大変嬉しく思います。古い建物の良さを保ちつつもお客様に快適に過ごして頂けるよう、今後も施設・サービスの向上を行ってまいります。またの機会がございましたら、ぜひご利用くださいませ。スタッフ一同、心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
기억에 남는 멋진 여행을 위한 좋은 숙소입니다.
제가 꿈꿨던 일본 여행을 위한 훌륭한 선택이었던 것 같아요. 굉장히 친절하셨고, 꼭 다시 한번 방문하고 싶습니다.
Stayed 1 night in Feb 2018
Response from Masato Oneda on 13 Feb 2018
Thank you very much for staying with us. Your review made us happy! We hope that you will have great experience the rest of your trip. We are looking forward to seeing you again. Thank you!

8/10 Good

muu, 東京都

Liked: Cleanliness, property conditions & facilities, room comfort
タイムスリップ
古き良きお宿です。 昔からの建物なので音漏れ、足音は結構ひびきますが、神経質じゃない方にはオススメしたいです。建物は味があって素敵ですよ。癒されます。また食事がとても美味しいです。一生懸命工夫して作って頂いたのが伝わります。
Stayed 1 night in Feb 2018
Response from Masato Oneda on 17 Feb 2018
この度は、数多くの宿泊施設の中から弊社物件をお選びいただき、誠にありがとうございます。お食事にご満足いただけた事、大変嬉しく思います。当館、国登録有形文化財の為、修繕に制限がかけられてしまっておりますが、お客様がより一層快適に過ごせるべく、改善、修繕していく所存です。またのご来館、心よりお待ち申し上げます。ご利用ありがとうございました。

10/10 Excellent

B, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiencia en Ryokan
Llegar fue complicado, la dirección no coincidía con lo que veíamos en google maps. Finalmente en otra página encontramos las instrucciones y llegando a la última estación un taxi nos llevó con la ayuda de un japonés muy amable que conocía el ryokan. Desde que llegamos la atención fue muy especial, todo superó nuestras expectativas. La habitación, el baño compartido y la comida. Excelente lugar para conocer y vivir la experiencia de estar en Ryokan.
Stayed 1 night in Oct 2017
Response from Masato Oneda on 18 Jan 2018
Thank you very much for staying our place and deeply appreciate your review. We are looking forward to seeing you again next time you visit Tokyo.

10/10 Excellent

JunHyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
지금까지 했던 모든 일본 여행 중 가장 만족스러웠던 료칸이었습니다.
지금까지 했던 모든 일본 여행 중 가장 만족스러웠던 료칸이었습니다. 일본 여행 전에 한국에서 상상했던 모든 것을 경험할 수 있었던 료칸이었습니다. 저녁으로는 굉장히 맛있는 스키야키가 나왔고, 깔끔하고 맛있는 조식과 굉장히 따듯하고 좋은 분위기의 방, 친절하고 한국어까지 지원하는 직원들이 굉장히 마음에 들었습니다. 만약 다음 도쿄 여행을 간다면 반드시 다시 방문하고 싶은 료칸입니다.
Stayed 1 night in Jan 2018
Response from Shoko on 9 Jan 2018
진심으로 감사드립니다.좋아해줘서 기뻐요. 또 언제라도 이곳에 와주세요. 당신을 만나는 것을 기대하고 있겠습니다.

10/10 Excellent

Emelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memory for life
We'd a blast at KITAYA Ryokan. We'd the opportunity to have a bath in the spa, taste one of the best dinners at Tokyo(We'll never forget the hot pot and the Wagyu-meat) and the service. I really recomend everyone to stay at least one night at KITAYA Ryokan and PLEASE take the dinner there, you'll regret it if you dont.
Stayed 1 night in Sep 2017
Thank you very much for staying with us! We appreciate your review and comments. We are very happy that you liked the meal of our Ryokan. We are looking forward to seeing you again:) Cheers!

8/10 Good

PING MING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住後評價
服務人員很親切 英文也能溝通 還有遇到台灣人去打工的 飯店周遭沒有方便吃飯、購買東西的地方 只有捷運附近有一間燒肉店 走約15~20分才有全家 飯店中的水不能生飲 要另外買 建議可以先買好再去比較方便 房間內不能飲食 要到公共餐廳才能用餐 廁所是公共廁所；洗澡是公共澡堂 若無法接受建議不要去免得不喜歡 整體房間很乾淨舒適，也很有日本風味 (老房子隔音較差請考慮自己可以接受嗎) 入住時會有浴衣可以穿 女生的樣式很多還可以選腰帶 沒有體驗過可以體驗一下
Stayed 1 night in Aug 2017
非常感謝您這次的入住，並給予我們評價。 我們將持續的改善設施，提供更好的服務。 期待您下次的光臨，謝謝您。

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
この度は数多くあるお宿の中から当館をお選びいただきありがとうございます。快適にお泊り頂けましたでしょうか。またのご利用をお待ちしております。 旅館喜多屋 西川 Thank you very much for staying with us. We appreciate your review. We hope you had a good time at KITAYA and look forward to seeing you again. Saori - KITAYA Ryokan