Outdoor pool

Reviews of Harper Malioboro Yogyakarta by ASTON

4 out of 5
Harper Malioboro Yogyakarta by ASTON
Jl. Mangkubumi No. 52, Yogyakarta, Yogyakarta

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 165 reviews" "
Rating 8 - Good. 53 out of 165 reviews" "
Rating 6 - Okay. 17 out of 165 reviews" "
Rating 4 - Poor. 1 out of 165 reviews" "
Rating 2 - Terrible. 3 out of 165 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Wawan Eja Sukmawan - General Manager on 25 Apr 2024
Dear Julian, Thank you for choosing Harper Malioboro Yogyakarta and taking the time to provide us with feedback after your stay before April 22nd, 2024. We sincerely appreciate your valuable feedback on your experience with us.

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024

8/10 Good

Chi

Travelled with partner
Liked: Staff & service, amenities
very good loction and walkable
Stayed 2 nights in Feb 2024
Response from Wawan Eja Sukmawan - General Manager on 29 Feb 2024
I appreciate you reviewing on Expedia, Chi! We are happy to hear that you thought our location was excellent for walking. Please do not hesitate to let us know if there is something specific we can do better the next time to get that extra star. We value your opinions and look forward to having you back soon!dback and hope to welcome you back soon!

10/10 Excellent

Nurfarah ain Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from reception staff was exceptional - a huge thanks to April for her dedicated and personalised service. Love that this hotel does not use plastic bottles and has a water dispenser. Variety at breakfast buffet was very extensive. I enjoyed my stay here.
Stayed 2 nights in Sep 2023
Response from Wawan Eja Sukmawan on 20 Sept 2023
Thank you, Nurfarah Ain Abdul, for your 5-star review on Expedia. We're delighted to hear that you had an exceptional experience with our reception staff, especially April, who provided dedicated and personalized service. We appreciate your support for our eco-friendly initiatives, such as not using plastic bottles and having a water dispenser. It's great to know you enjoyed the extensive variety at our breakfast buffet. We look forward to welcoming you back to Hotel Harper Malioboro for another enjoyable stay.

10/10 Excellent

Kiyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Aug 2023
Response from Wawan Eja Sukmawan on 20 Sept 2023
Thank you, Kiyoshi, for your perfect 5-star rating on Expedia. We appreciate your feedback and support. We hope to have the pleasure of hosting you again at Hotel Harper Malioboro in the future.

10/10 Excellent

saifulloh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an accident on the 1st night that spilled water on the bed, then the staff named Hendrick changed all the pillowcases and sheets. It was a very nice service. Really recommend this hotel.
Stayed 2 nights in Aug 2023
Response from Wawan Eja Sukmawan - Hotel Harper Malioboro on 11 Aug 2023
Dear Saifulloh,We're grateful for your kind words and understanding regarding the incident. We're glad our staff, especially Hendrick, could assist promptly. Your recommendation means a lot to us. Looking forward to welcoming you back!

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a big room with a good air conditioner. The hotel is clean, and with excellent service. The room can be a little bit noisy, as this is a family hotel, and the call to prayer will probably wake you up at sunrise. However, those elements of local culture can be quite charming. Overall, if your stay was like mine, this hotel will be a nice retreat from the bustling streets of Indonesia.
Stayed 2 nights in Jul 2022
Response from Wawan Eja Sukmawan - General Manager on 16 Jul 2022
Dear Gabriel, Thank you for your review and for giving us the highest evaluation. We are very pleased that you enjoyed your stay. We hope to see you again on your next visit. Best regards, Team of The Harper Malioboro

2/10 Terrible

AngryTraveller, SG

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to covid-19, was not able to travel as flight was cancelled. Request for a refund, this hotel rejected.
Stayed 4 nights in Mar 2020
Response from Wawan E S - General manager on 27 Jun 2020
Dear Guest, Thank you for your comment and please contact again the Expedia due to you modified your reservation without changed the date. We never charged your booking and already explained to Expedia . Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

King, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality given is pure class. Staffs are extremely helpful and always ready to assist. 10/10 would recommend this hotel to non-Indonesian speaking tourist.
Stayed 7 nights in Dec 2019
Response from Wawan Eza S - General Manager on 29 Dec 2019
Dear King, Thank you so much for taking the time to share your experience at Hotel Harper Mangkubumi Yogyakarta and recommending our hotel . We are really glad to hear that you enjoyed your stay with us and appreciated our hotel. If you have the chance to visit Yogyakarta once again, we happy to welcome you once again. Best regards,

10/10 Excellent

Franky, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. We booked 2 rooms for 4d 3n. The hotel reception is clean and looking fresh, and so are the rooms. Breakfast buffet offers great variety of local foods (different offerings for 3 days in a row). Free wifi provided. Location is near Tugu and a little off the busy & crowded malioboro, not walking distance but grab cars are aplenty and affordable (15rb to malioboro / kraton) or there are becak (trishaw) for 30rb if you feel so. There is a bakery and cafe too right next to the lobby.
Stayed 3 nights in Dec 2019
Response from Wawan Eza S- General Manager on 29 Dec 2019
Dear Franky, We wanted to thank you for your comment about your stay at Hotel Harper Mangkubumi Yogyakarta. We are glad that your stay has been pleasant, as you mentioned, we are very good located to go walking to every interesting point of Yogyakarta city center Hope to see you at our hotel again soon. Yours sincerely

6/10 Okay

Angel, USA

Liked: Cleanliness, amenities, property conditions & facilities
Unless you speak fluent Indonesian, I cannot recommend staying here. The rooms are clean, the restaurant is excellent, and they are eco friendly. My experience is described below: Before arriving I booked a tour to Borobudur though this hotel which was confirmed by them. However, when I arrived, they hadn't arranged a driver and there was an additional 600k IDR transport charge (you shouldn't pay over 250k IDR MAX for transport to Borobudur). Naturally I declined to book though them. Then, I received a note saying since I had the do not disturb sign up when housekeeping came by, I could call 6 when I was ready for them written in both English and Indonesian. This resulted in a saga of 3 tries to request room service and 5 tries to request clean mugs that were met with complete incomprehension even when using the paper with both Indonesian and English, until I went to the front desk. The front desk was able to resolve everything, but also felt the need to inform me that the staff had other things to do. All in all, this was my least favorite place to stay in Indonesia.
Stayed 3 nights in Oct 2019
Response from Wawan E S - General Manager on 27 Nov 2019
Dear Angel, Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. I am very disappointed to hear that you found our communication to you below your expectation. I am sorry to hear that you weren't satisfied with the competence of our staff handling all your required. This is very disappointing to hear, but we hope you give us another chance to make it up to you in the next stay and I will try my best to rectify the situation

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
strategic location in the town. walking distance to night market. very convenient for tourists.
Stayed 3 nights in Oct 2019
Response from Wawan Eza Sukmawan- General Manager on 8 Oct 2019
Dear Happy Guest, Thank you very much for sharing nice and positive opinion about Hotel Harper Mangkubumi Yogyakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, comfortable and friendly staff!
great stay! Hotel staff and service are great. With staff always smiling with greetings, making the stay comfortable.
Stayed 3 nights in Sep 2019
Response from Wawan E S - General Manager on 1 Oct 2019
Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon

6/10 Okay

Hide

Travelled with partner
Disliked: Staff & service
It’s ok It’s ok It’s ok It’s ok It’s ok It’s ok It’s ok It’s ok
Stayed 1 night in Sep 2019

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of the Junior suites and it was awesome. Lovely room, large bed, spacious bathroom. Plenty of hot water and there was also a water dispenser in the room, so no more plastic bottles (why don't other hotels do this?). Staff were extremely helpful and courteous. Thoroughly enjoyed our stay here at the Mungkubumi.
Stayed 2 nights in Sep 2019
Response from Wawan Eza Sukmawan - General Manager on 16 Sept 2019
Hi J, Your review was a pleasure to read thank you, it is always great to know that we have met all expectations. Thank you for staying and choosing Junior Suite on of our type room with more value inside the room. Happy to know that you loved it. We look forward to welcoming you back.

8/10 Good

Mohammad Noor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harper Mangkubumi
Great stay in the hotel everything is good including the breakfast also.Maybe the hotel can put an iron & ironboard in the room which will be more better .Maybe can consider to have gym for exercise.
Stayed 4 nights in Aug 2019
Response from Wawan Eza Sukmawan - General Manager on 2 Sept 2019
Dear Mohammad Noor, Thank you very much for your review. We are glad that you have had a nice stay. The Iron and board available at Harper Suite room , for another room type is based on guest requested. Gym facilities will available after we have additional space for it's. Please wait and see :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent - very attentive and happy to help. The room was large, clean and well furnished and there were free snacks at the minibar! We loved that. The breakfast buffet was extensive and the pool area was really nice.
Stayed 3 nights in Aug 2019
Response from Wawan Eza Sukmawan - General Manager on 20 Aug 2019
Dear Value Guest, We really appreciate with your nice remarks . We are happy to know that you enjoy your stay and we have covered all your expectations. We hope to see you very soon.

10/10 Excellent

SU YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay in downtown area
Good location and kind service
Stayed 1 night in Aug 2019
Response from Wawan Eza Sukmawan - General Manager on 8 Aug 2019
Dear Su Young, Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location.Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.

10/10 Excellent

Len, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the King room and it was large. Room was clean, had a nice bathroom, and the wifi worked well. It is close to Maliboro and the Tugu station. We will stay there again
Stayed 2 nights in May 2019
Response from Wawan E Sukmawan - General Manager on 2 Jun 2019
Dear Len , We are glad to know that the hotel has covered all your expectations. Thank you for sharing your experience in our hotel and love to hear that you will stay again. We hope to see you soon

10/10 Excellent

Jonathan, Vancouver, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jem on main street on Yogja
Great room location and staff
Stayed 2 nights in May 2019
Response from Wawan Eza S - General Manager on 28 May 2019
Dear Bapak Jonathan. thanks for your positive review of our hotel and we are glad that you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special but acceptable. There was no problem
Stayed 1 night in Apr 2019
Response from WawanEza Sukmawan - General Manager on 14 May 2019
Dear Happy Guest. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Subari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Apr 2019
Response from Wawan E S - General Manager on 24 Apr 2019
Dear Bapak Subari . Thank you very much for your great rating. We wish you the best and we hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The service was a highlight during my stay. The staff are very welcoming, great willingness to help. I was a long stay guest with a stay of 22 nights. Most of the staff even learnt my name, so each day I was greeted as Mr Adam, this was a nice touch. The cleanliness of hotel and room was excellent also.
Stayed 22 nights in Mar 2019
Response from Wawan E S - General Manager on 24 Apr 2019
Dear Mr. Adam, We are very happy because you have stayed for 22 days and We are glad to know that the hotel has covered all your expectations. Thank you very much for the nice words you have dedicates to us. We appreciate it. We hope to see you very soon!.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Excellent, good food. Easy excess to places of interest.
Stayed 3 nights in Mar 2019
Response from Wawan Eza Sukmawan-General Manager on 14 Apr 2019
Dear Happy Guest, We are glad to know that the hotel has covered all your expectations. Thank you for sharing your experience in our hotel with all the travelers. We hope to see you soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Breakfast!
We were quite impressed with all aspects of the hotel. The staff were very helpful, and the breakfast spread was the most impressive we encountered in Indonesia. The in room massage also was fairly priced and appreciated. The location is perfect to explore Yogyakarta near shopping and dining including street food.
Stayed 1 night in Feb 2019
Response from Wawan Eza Sukmawan-General Manager on 19 Mar 2019
Dear Todd. We are glad to know that the hotel has covered all your expectations. Thank you for sharing your experience in our hotel with all the travelers. We hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in Problem : Soo Long
In general, this hotel is very comfortable But, check in process so hard. Long time. Apptoximately 1 hour for waiting my room...
Stayed 1 night in Mar 2019
Response from Wawan Eza Sukmawan-General Manager on 11 Mar 2019
Dear Guest, apology for check in process and and I have difficulties with your case investigation because in your comment does not have your full name, so we can not immediately check through the hotel system. You should not wait for up to 1 hour unless there is a special request from you regarding the expected room. Please send email to us so that we can follow up and do improvements. Thank you very much and you still give a good rating for us. Look forward to welcoming you back.

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Everything is perfect. One of the best i have stayed in Indonesia. Price is reasonable with comfortable bed, wonderful breakfast and welcoming staff. 5 star service !!!
Stayed 4 nights in Jan 2019
Response from Wawan Eza S - General Manager on 21 Jan 2019
Dear Harris. Thank you very much for the great remark you have shared about our hotel, we appreciate it. We are glad to know that the hotel covered all your expectations. We hope to see you very son.

10/10 Excellent

Mina, KL, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was better than expected. Great location (very near the action but not IN the action so it´s quieter). Lots of choices at the buffet breackfast, mostly for locals but also few choices for weterners (don´t expect many choices of breads of any cheese at all, but you are in Indonesia anyway). The staff was probably the best feature of the hotel. We will stay there if we go back to Yogyakarta. Thanks!
Stayed 3 nights in Dec 2018
Response from Wawan Eza Sukmawan - General Manager on 22 Dec 2018
Dear Mina. Thank you very much for the great remark you have shared about our hotel, we appreciate it. We are glad to know that the hotel covered all your expectations. We hope to see you very son.

8/10 Good

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
This hotel is located in a strategic place near the Jogja monument and Malioboro street. in our opinion the good thing about this hotel is the varied breakfast and many menu choices. for the size of the room suitable for hotels in urban areas, but the air conditioner is noisy and not cold, it may require maintenance.
Stayed 1 night in Nov 2018
Response from Wawan Eza S. - General Manager on 12 Nov 2018
Dear Teddy, Thank you very much for the great remark you have shared about our hotel, we appreciate it. Apology with issue of AC in your room and we already maintenance for the issue directly. We hope to welcome you again after we do improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Wawan Eza Sukmawan-General Manager on 8 Nov 2018
Dear traveler. Thank you very much for your positive rating. We wish you the best and we hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Wawan Eza Sukmawan-General Manager on 8 Nov 2018
Dear traveler. Thank you very much for your positive rating. We wish you the best and we hope to see you soon.

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
All staff was friendly and helpful. They also surprised me birthday cake in the restaurant. Breakfast was excellent n lots of choices. Room was small but enough for 2. 10mins walk to the malioboros street.
Stayed 4 nights in Oct 2018
Response from Wawan Eza Sukmawan-General Manager on 17 Oct 2018
Dear Teo, hearing your comment, makes us proud. It means we did everything right. We are looking forward to welcoming you another time in our hotels.

10/10 Excellent

William Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Wawan Eza S- General Manager on 29 Aug 2018
Dear William Sean. Thank you very much for the nice ratings you have given us, we appreciate it.

10/10 Excellent

ANDI NIWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Wawan Eza S- General Manager on 29 Aug 2018
Bapak Andi Niwan. Thank you very much for the nice scoring you have given us, we appreciate it.

10/10 Excellent

Nurul Fatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely would stay here again!
Check in and check out were smooth and hassle free. We booked two rooms, one was king and one was a twin room. However, please note that this would be at the hotel's discretion as it depends on availability. The hotel staff were helpful and friendly. They would greet you as you enter and ready to assist when needed. Rooms were clean, nicely designed and new. It would be great if the room included a dressing table though. The beds were comfortable. Toilet amenities were provided. Bathroom's maintenance could be slightly improved but overall, still in good condition. The best part about the room would be all the snacks and whatever you can find in the fridge are free! In fact, they would even replenish the items when they clean the room. For those that enjoy Indonesian food (which I do), food options are plentiful and delicious but for non Indonesian food lover, you may be slightly disappointed as the options are quite limited. The hotel is located near Malioboro Street, a place you could shop for batik (majority) and other knick knacks (like tshirts, etc) but not exactly walkable. So, you could opt for Grab, the hotel has a Grab order machine at the entrance. All in all, my family and I had a great time staying at Harper and we would definitely stay here again when we come to Yogyakarta.
Stayed 3 nights in Aug 2018
Response from Wawan Eza S- General Manager on 13 Aug 2018
Dear Nurul Fatin. thank you for the time dedicated to express your opinion about us. We are happy that the stay was fully satisfactory, our main aim is the satisfaction of our customers. We appreciate your opinion of us very highly. We are glad that you enjoyed your stay and we are looking forward to host you again!

10/10 Excellent

Agus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Jogja
This hotel located in central of Jogja. Great food and shopping distric around. Hotel is clean, staff is great, food is good.
Stayed 2 nights in Jun 2018
Response from Wawan Eza Sukmawan-General Manager on 25 Jun 2018
Dear Bapak Agus. Thank you so much for this fabulous feedback. We are more than happy to hear that you enjoyed your stay with us and you want to stay with us on your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Wawan Eza Sukmawan-General Manager on 25 Jun 2018
Dear guest,thank you very much for your review.We are looking forward to welcoming you soon again to our Hotel Harper Mangkubumi Yogyakarta.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Wawan Eza S- General Manager on 21 Jun 2018
Dear Happy Guest . Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Aw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Service was excellent and breakfast has a huge variety of food. Staff were helpful and courteous. They even helped us book for Grab cars from the Grab booth in the hotel lobby. AS we stayed for 4 nites, we had special breakfast menu to order from, in addition to the buffet breakfast provided. Excellent hotel
Stayed 4 nights in May 2018
Response from Wawan Eza S- General Manager on 21 Jun 2018
Dear AW. Thank you for taking the time to review your stay with us. I am very pleased to hear that our service and facilities made your stay pleasant.We hope to welcome you back to the hotel in the near future.

8/10 Good

Jaess

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from Wawan E S - General Manager on 22 May 2018
Thank you for giving positive rating , please email if you need more information about Hotel Harper Mangkubumi Yogyakarta. Hope to see you again in the next future

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2018
Response from Wawan Eza S- General Manager on 17 May 2018
Dear Guest, thank you for kind feedback . Hope to see you again in the future.

10/10 Excellent

Edward, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in near the Yogya City Centre
When visiting Yogyakarta, I always stay in hotels nearby Tugu area. Definitely, Harper will be very much to consider. They have premium location, adjacent to places of interest, and also Angkringan. A nice cafe and bakery is next to the hotel
Stayed 1 night in May 2018
Response from Wawan Eza S- General Manager on 7 May 2018
Dear Mr Edward! Thank you for choosing our Hotel Harper Mangkubumi Yogyakarta for your recent trip to Yogyakarta. We are very happy that you enjoyed your time with us and we hope that you will soon again find time to come back and stay with us

10/10 Excellent

permata farida, indo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
the hotel service is excellent, upgrading my room, and stay at 3rd floor near the pool is convenience no need to use elevator,.pool is okay but small and clean,room.is spacious and clean ,.everything is okay and the parking is easy ,location is quite easy to go everywhere
Response from Wawan Eza S- General Manager on 7 May 2018
Dear Ms Permata Farida! Thank you for this wonderful feed back. We are very happy that we could exceed your expectations and are looking forward to having you with us soon again.

10/10 Excellent

Jon, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the nicest hotels in Yogyakarta. It is close to great shopping and street entertainment.
Stayed 2 nights in Apr 2018
Response from Wawan Eza Sukmawan-General Manager on 9 Apr 2018
Dear Jon, Thank you very much for your nice remark. We hope to see you soon

10/10 Excellent

Tarun Rana, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best stay ever in 25 years
The most overwhelming, awesome, outstanding guest service attitude that I ever experienced in my 25 years of numerous International Travels. Most of all, never ever in my history of stays at hundreds of hotels my request for vegetarian breakfast was honored with such great concern and care. Despite a couple of vegetarian dishes being a part of the international breakfast menu every morning, they proactively reached us 'each evening' to let us select as many from 8 options of vegetarian food that would want to prepare specially for us. They even packed the extras and leftovers without a single blink or question. Most humble and warm staff. How I wish that every other hotel in the world sends their staff for training to this hotel to learn the true meaning of customer service. I wish to congratulate the hotel management for their holistic and visionary thinking. I will certainly write a special letter to the Indian Ministry of Tourism, besides that of Indonesia, expressing my views on how the hotels should operate citing this hotel as a star role model.
Stayed 3 nights in Mar 2018
Response from Wawan Eza Sukmawan-General Manager on 5 Apr 2018
Dear Mr. Tarun Rana. Thank you very much for the nice remark you have shared about the hotel, we appreciate it. We are happy that the stay was fully satisfactory, our main aim is the satisfaction of our customers. We hope to see you very soon!

8/10 Good

rangga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Strategic location, close to many Yogya main attractions
Response from Wawan Eza Sukmawan-General Manager on 4 Apr 2018
Dear Rangga, Thanks for your positive review, we hope to host you again soon.

10/10 Excellent

agung tri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Wawan Eza Sukmawan-General Manager on 31 Mar 2018
Dear Agung Tri, Thank you for giving us perfect rating and score. We hope to serve you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a place to love in jogja
i booked this hotel by mistake! but i never regret it! a strongly recommended hotel in jogja for you to set up rendezvous with your friends, reunion or having fun! thankyou for the best service we had !! firdaus
Stayed 1 night in Jan 2018
Response from Wawan Eza Sukmawan-General Manager on 12 Mar 2018
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Lidwina Ratna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Wawan ES - General Manager on 27 Feb 2018
Thank you for your kind feedback

10/10 Excellent

ying, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
All the staff were friendly, smiling and helpful - top notch service!
Stayed 3 nights in Feb 2018
Response from Wawan ES - General Manager on 27 Feb 2018
Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area