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Reviews of Crowne Plaza Yibin, an IHG Hotel

3.5 out of 5
Crowne Plaza Yibin, an IHG Hotel
No. 10 Mu Lin Road, Xu Zhou Area, Yibin, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 4 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly service. Facilities were nice.
Stayed 3 nights in Sep 2019
Response from Yolanda on 12 Oct 2019
Dear guest, Thank you very much for your compliment and valuable comments, friendly attitude is always be our number one core culture, and glad that our staffs’ performance meet your satisfaction,Wishing you all the best.

10/10 Excellent

Mags, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and helpful staff
Very pleasantly surprised. Great hotel, clean and modern - great hop off point to the Shunan Bamboo forest. Staff are very helpful and attentive. English speaking concierge and receptionist - very helpful for non Chinese speaking guests to make arrangements for travel around the city and to the Shunan Bamboo forest. Congratulations to the hotel staff and management for providing a great standard of property and service!
Stayed 3 nights in Oct 2017
Response from Yuki Zhang on 9 Oct 2017
Dear guests,  Welcome to Yibin, Thank you for taking time to share your feedback regarding your recent stay with us at Crown Plaza Yibin. We are very glad to know that our staff and service helped in making your visit enjoyable.We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely,

10/10 Excellent

Dean, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel! Absolutely recommended.
I booked this hotel for my husband and in-law's visit to Yibin. The staff at the front desk worked very hard to make sure they got everything correct. The room itself was very well designed. Very clean, spacious and quite. There are also excellent restaurants for both Asian and western food on third floor. Great cooks and wonderful service. The hotel is definitely much better than the average Crown Plaza in the U.S. Highly recommended. I will definitely book again if I am back to visit my family in Yibin!
Stayed 1 night in Aug 2017
Response from Yuki on 21 Aug 2017
Dear Guests Thank you very much for spending your time to provide comments to us which is really encouraging to us for your satisfaction about our service and facilities. It is always our goal to make all our guests happy staying with Crowne Plaza Yibin. Welcome back to Yibin and seeing you and your family in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was really pleasant
Response from Fiona Diao on 13 Jul 2016
Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us andcontinuous support in the near future. Thank you!

6/10 Okay

HOON JAE

Stayed 2 nights in Jun 2023
Response from Harry Zhou on 25 Jun 2023
亲爱的客人，您好！非常感谢您选择入住宜宾皇冠假日酒店，非常抱歉未能给您良好的入住体验，在入住期间，您遇到任何问题都可以联系前台，我们会第一时间为您分忧，有任何不满也可以向我们当面指出，以便我们提高服务水平，真诚期待您的再次光临，祝您旅途顺利！——宜宾皇冠假日酒店总经理 周海

10/10 Excellent

JIAN

Stayed 1 night in May 2023
Response from Harry Zhou on 25 Jun 2023
尊敬的客人，您好！非常感谢您选择入住宜宾皇冠假日酒店，感谢您对酒店环境和服务的称赞，您的满意是对我们最大的肯定与褒奖，我们会再接再厉，继续为您提供更加优质、舒适的入住感受，期待与您再次相逢，祝您旅途愉快！——宜宾皇冠假日酒店总经理 周海

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次住了 感觉很好，干净卫生，服务也好
Stayed 1 night in Aug 2019
Response from Yolanda Yang on 30 Aug 2019
尊敬的宾客，您好！欢迎下榻宜宾鲁能皇冠假日酒店！很荣幸能够成为您再次下榻宜宾的优选酒店；住得舒心是每个旅者的期望，也是酒店服务的终极目标，为了给您更为优质的服务，我们建议您可以申请加入洲际酒店集团的宾客忠诚计划，不仅能轻松筹划下一段旅程，下榻洲际酒店集团旗下的每一家酒店还能享受洲际酒店集团“每一餐、每一宿、每一步”的悉心照顾，将会令您的每一次入住经历锦上添花。真诚的希望您的每一次入住都能收获不一样的皇冠回忆！

8/10 Good

Dongchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Lena, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bisher das beste Hotel auf unserer Rundreise durch China! Das Zimmer war groß, schön, hatte eine freistehende Badewanne und das Frühstück war extrem abwechslungsreich und hat viel Auswahl geboten. Das Personal war extrem bemüht und hat uns bei der Organisation von Ausflügen unterstützt! Das Hotel hat definitiv mehr Sterne verdient!
Stayed 1 night in Nov 2018
Response from Yolanda Yang on 15 Nov 2018
Liebe gäste, ich Danke Ihnen sehr für check - in und die liebe für das hotel, froh, dass sie im Hotel check - in kann eine glückliche Zeit, WIR freuen uns auf ihren nächsten besuch.

10/10 Excellent

shilei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Yolanda Yang on 16 Nov 2018
尊敬的宾客，您好！感谢您选择宜宾鲁能皇冠假日酒店，我们很高兴为您服务，酒店作为洲际旗下的高端品牌酒店，我们一直秉承先行一步，用心服务的理念为宾客打造挚爱的杰出酒店；在您入住期间有任何需要帮助的地方也可联系我们的宾客服务经理，我们将第一时间为您提供优质的服务；真诚的期待您再次光临，祝您生活愉快！

6/10 Okay

TAO

很一般
宾馆是好宾馆，但离其他地方的皇冠还有一定的距离，体现在门迎接待，前台接待水平等方面。餐厅比较差，可能是因为是三四线城市的原因，自愿拉低自身的档次。餐厅连基本的橙汁都没有，面包也不新鲜，至少吃起来感觉是这样，可能是抱着不接待外宾的想法。餐厅主打当地的面食，想成为一家面馆。。。
Response from LIsa on 6 Mar 2018
尊敬的宾客--TAO，您好！非常感谢您选择我们酒店作为您出行的下榻所在。令人遗憾的是，酒店一贯针对客人高标准的服务要求并没有在这次意外中得到充分的体现。我们向您表示深深的歉意。我们已经将您反馈的意见转达至相关部门，针对每一项问题各相关部门也根据您反馈实施了改进方案。酒店前厅部进行了对员工专业水平的相关培训。酒店汇咖啡厅除了供应丰富的环球美食自助外，提供给宾客食用的食材新鲜度也是经过严格监控的，您可以放心品尝。在未来，我们也将增设更多餐点，旨为提供宾客更优的餐饮体验。同时，我们真诚的期望您可以重新建立起对我们酒店的信心，在未来能见证我们的成长。再次诚意致谢，祝您生活愉快！

8/10 Good

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
宜宾最好的酒店！
Stayed 1 night in Jun 2017
Response from Fiona Diao on 20 Jun 2017
尊敬的宾客--Lin，您好！感谢您选择下榻宜宾鲁能皇冠假日酒店。我们很高兴聆听到您对酒店给予的赞扬，您的称赞是我们前行的动力。无论是商务出行还是休闲旅行，宜宾鲁能皇冠假日酒店都以一流的客房设施，完善的餐饮休闲配套，以及专业热忱的服务，助您的宜宾之行“功成•旅就”。我们也会继续加强每一处细节的服务，继续为您提供高效服务、 洁净空间、舒适客房和丰富餐饮，让您悦享更优悦住宿体验。再次感谢您的称赞，期待您的再次光临，祝您生活愉快！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务很好，干净卫生，交通也很方便，早餐也还不错，值得再次入住，希望继续保持
酒店服务很好，干净卫生，交通也很方便，早餐也还不错，值得再次入住，希望继续保持

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Dec 2016
尊敬的客人，您好！感谢您下榻宜宾鲁能皇冠假日酒店，酒店位于翠屏区睦邻路中心位置，距离宜宾机场仅20分钟，邻近宜宾市南岸西区唐人财富广场，可轻松抵达真武山，李庄古镇，大观楼等著名旅游风景区，领略“万里长江第一城”的非凡气度。我们拥有249间宽敞舒适的客房与套房，均配有平板电视，卫星频道，宽敞舒适的工作区域，以及高速互联网接口等现代化设施。我们的愿景是打造出客人挚爱的杰出酒店，您的意见对我们非常重要，希望您可以为我们提出更多的宝贵意见，我们会继续优化服务细节，用每一件小事为您成就大事。再次感谢您的支持，非常期待您的再次光临！

8/10 Good

sie tat, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以。 但是前枱有少少結賬混乱。 要再沟通。
Response from Fiona Diao on 30 Apr 2016
尊敬的宜宾鲁能皇冠假日酒店的贵宾，感谢您对酒店的支持，也感谢您对酒店提出的宝贵意见，我们会加强前台员工的培训工作，希望您的每次入住都有一次愉快的体验，期待您的再次光临。