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Reviews of Grand Noble Hotel Xi'an

4.5 out of 5
Grand Noble Hotel Xi'an
No.334 East Street, Xi'an, Shaanxi

Reviews

8.4

Very good

Rating 10 - Excellent. 213 out of 597 reviews" "
Rating 8 - Good. 285 out of 597 reviews" "
Rating 6 - Okay. 67 out of 597 reviews" "
Rating 4 - Poor. 22 out of 597 reviews" "
Rating 2 - Terrible. 10 out of 597 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is so grand! Service was superb. Breakfast was one of the best breakfast I've had in a Hotel. Hotel was super helpful in organising a taxi for us to the Airport.
Stayed 2 nights in Jan 2020
Response from rsvn on 24 Feb 2020
Dear guests, welcome to the Grand Noble Hotel. Thank you for sharing your stay experience and recognition. Your affirmation is the greatest encouragement to us. We will continuously improve our service quality. Grand Noble Hotel sincerely looks forward to your coming again and wishes you a pleasant journey.

8/10 Good

Zhi Ping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were a bit surprised that the air conditioning in the December period is limited to heater only. It became really hot and unbearable in the room. Luckily, the hotel brought us a fan so that we can cool ourselves off a bit as the heater was way too powerful. The wifi is non-existent because it is extremely slow.
Stayed 2 nights in Dec 2019
Response from rsvn on 16 Dec 2019
I'm very sorry for the problem you encountered, because in the winter of northern China, every year from November 15 to March 15 of the next year, this period belongs to the heating season, and municipal departments will start heating uniformly, which is also a feature of all northern cities in China. Thank you for choosing the Grand Noble Hotel, and look forward to your next visit!

8/10 Good

Oi Lin

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from rsvn on 27 Oct 2019
Dear guests, thanks to the choice of Xi'an Grand Noble Hotel! Your recognition of us is our greatest encouragement, we will continue to improve to continue to provide the best quality service. I wish you a pleasant journey, all the best!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel in a good area. Easy to walk to main tourist sites. Restaurant menu could be improved a little, it is a little confusing - maybe due to translation. We had an incident in a lift. Apparently something went wrong and we dropped one floor which was a little frightening. It gets very busy with tour groups staying there. Breakfast is crazy and the staff try their best Good little bar in the front off the lobby
Stayed 2 nights in Sep 2019
Response from rsvn on 24 Sept 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

8/10 Good

KY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to public transport and the rooms are clean.
Stayed 4 nights in Sep 2019
Response from rsvn on 24 Sept 2019
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable prized, sumptuous lobby, friendly staff, helpful concierge
Stayed 5 nights in Aug 2019
Response from rsvn on 27 Oct 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

8/10 Good

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from rsvn on 27 Oct 2019
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!

8/10 Good

Benson Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from rsvn on 27 Oct 2019
The Grand Noble Hotel is a luxury hotel built by Taiwan's Ying-hui Group and provides first-class facilities and comprehensive services for leisure and business guests. The hotel is located in the heart of the ancient city of Xi'an, the most prosperous business district, shopping, entertainment and a variety of local restaurants, specialty shops in one, adjacent to the city's tourist attractions, traffic is very convenient.

8/10 Good

Benson Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from rsvn on 27 Oct 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

4/10 Poor

Adam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
IT MAY HAVE BEEN "GRAND" IN THE PAST BUT NO LONGER
Considering this hotel is used by many tour groups, I was expecting this hotel to be quite nice. I booked 2 nights in a Club Room with Executive Lounge access. Due to availability, my 3rd (and final) night was going to be in a Balcony/Terrace room. Changing rooms didn't bother me. When checking in, they wanted to give me the (cheaper) Balcony/Terrace room for 3 nights. I told them I still wanted 2 nights in a Club Room with Exec Lounge access. I was told the Exec Lounge was closed as no staff turned up to work. I was supposed to have free access to food and beverages from 2 - 5pm. As the Exec Lounge was closed, I was told I could have a free coffee & cookie from the cafe instead. They would also wash 1 t-shirt free of charge per day. I was then told by a manager that he had worked there for over 10 years. At no time in that 10 years had the Exec Lounge been open! I took down 2 t-shirts to be washed (free of charge) and they wanted to charge me. Total CHAOS! The beds were as hard as a plank of wood and the rooms smelt like mildew. Carpet and furniture was quite dated, the bathroom door kept coming off the sliding tracks & water pressure was terrible. When I moved to the Balcony room, the new room also smelt like mildew & the bed was no softer. The concierge was always very helpful & obliging. In an excellent location. Around 8-minutes walk to the Bell Tower. I'd visit Xi'an again but I would probably stay elsewhere.
Stayed 2 nights in Aug 2019
Response from rsvn on 5 Sept 2019
Hello, distinguished guests. Thank you for choosing the Grand Noble Hotel in Xi'an. We have been paying close attention to the feeling of the guests during their stay. At the same time, we have actively improved our professional level and service standards. I am sorry that we are still not perfect in some aspects. We will improve our shortcomings and make continuous progress. We attach great importance to your feedback and suggestions, and will strengthen the training of front-line employees. We hope to give you a fresh feeling next time you check in. We sincerely look forward to seeing you again!

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from rsvn on 17 Aug 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location close to most things. Breakfast is fantastic with lots of variety. Staff very helpful. Would definitely recommend this hotel
Stayed 2 nights in Jun 2019
Response from rsvn on 18 Jul 2019
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from rsvn on 29 May 2019
Dear guests, thanks to the choice of Xi'an Grand Noble Hotel! Your recognition of us is our greatest encouragement, we will continue to improve to continue to provide the best quality service. I wish you a pleasant journey, all the best!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean and great value for money
Stayed 1 night in Apr 2019
Response from rsvn on 29 May 2019
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Hard to find decent food options close to the hotel. The hotel offered a very good breakfast and dinner buffet. Much pricier than the local food
Stayed 2 nights in Apr 2019
Response from rsvn on 29 May 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Staff & service
Trouble with service
The hotel is average but the concierge (mr. Spencer Le) tried to make money from us with the tranfer to the train station. We organized a Didi ride with his team member with the cost of 50 yuan and he tried to charge us 400 yuan. We almost lost our train because of this problem.
Stayed 2 nights in Apr 2019
Response from rsvn on 29 May 2019
Write your comment.Dear guests, Thank you for your comments and comments.First of all, for your stay in the experience is not perfect, I apologize.I hotel related departments have been aware of your suggestions, they have embarked on related improvements.Xi'an Imperial Palace Hotel or will Adhering to its service concept of "warm and cordial, contact sensors, shared", will continue to work to bring high-quality services to guests. Xi'an Grand Noble Hotel, the hotel sincerely look forward to your visit again!

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from esvn on 29 May 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from rsvn on 29 May 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a fantastic location in Xian The property was nice and has a wonderful breakfast buffet to offer.
Stayed 1 night in Mar 2019
Response from rsvn on 29 May 2019
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!

8/10 Good

Doraemon, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance (5-15 min) to the nearest metro (Line 2 & 4). There is a bus stop just right in front of hotel. The hotel room was clean and big. Airport Bus is located at Bell Tower Hotel, which is one bus stop from the Grand Noble Hotel. Staff was friendly and also recommended some attractions at Xi'An.
Stayed 4 nights in Mar 2019

8/10 Good

Siew Fah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and handy location
Handy location close to shops and restaurants. Jason Jiao, the concierge was very helpful as we were travelling in a group. Any problem is not too big for him..
Stayed 7 nights in Mar 2019
Response from Cathy Jia on 23 Mar 2019
Thanks for your comments , it's our pleasure to serve for you and hope to come again next time.

6/10 Okay

Isa

Liked: Staff & service
Convenient and cheap hotel
Conveniently located hotel in the heart of the old part of Xi’an.
Stayed 1 night in Feb 2019
Response from CathyJia on 23 Mar 2019
Thank you for your comments, come again next time.

8/10 Good

Verified traveller

Liked: Cleanliness
Good location, feather pillows, ok English. Beds very hard.
Stayed 2 nights in Mar 2019
Response from CathyJia on 26 Mar 2019
Thanks for your comments, if you have any special request ,please tell us in advance we will try our best to do some ajustments for you ,hope to see you again.

4/10 Poor

Luke

Business traveller
Disliked: Staff & service, property conditions & facilities
Non of the staff speak English, other than yes, no,sorry...Breakfast is geared for Korean/Chinese clients only. Room was okay, no useful non Chinese TV channels. Dirty surrounding are used by staff. Not helpful and no airport shuttle service. Avoid this hotel.
Stayed 1 night in Mar 2019
Response from rsvn on 13 Mar 2019
Write your comment.Dear guests, Thank you for your comments and comments.First of all, for your stay in the experience is not perfect, I apologize.I hotel related departments have been aware of your suggestions, they have embarked on related improvements.Xi'an Imperial Palace Hotel or will Adhering to its service concept of "warm and cordial, contact sensors, shared", will continue to work to bring high-quality services to guests. Xi'an Grand Noble Hotel, the hotel sincerely look forward to your visit again!

4/10 Poor

Travelling2Work

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing to like, her than it's proximity to the TipoaRental Car office and Metro
Stayed 2 nights in Feb 2019
Response from rsvn on 13 Mar 2019
First of all, you reflect the situation we apologize, the hotel departments attach great importance to the matter, and will work in the future to strengthen the staff professional skills and service skills training to improve the quality of our service shop, to provide guests with More high-quality services. Look forward to your visit again! .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel, big rooms, clean. The one thing that put me off and I would never come back is that walls are made of paper. Could hear everything thats going on in rooms beside incljding tv, showers, conversations etc. Not a standard for a 4* hotel
Stayed 4 nights in Feb 2019
Response from rsvn on 27 Feb 2019
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to Historical sites , and shopping malls , service was excellent
Stayed 4 nights in Feb 2019
Response from rsvn on 19 Feb 2019
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!

10/10 Excellent

conor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from rsvn on 19 Feb 2019
The Grand Noble Hotel is a luxury hotel built by Taiwan's Ying-hui Group and provides first-class facilities and comprehensive services for leisure and business guests. The hotel is located in the heart of the ancient city of Xi'an, the most prosperous business district, shopping, entertainment and a variety of local restaurants, specialty shops in one, adjacent to the city's tourist attractions, traffic is very convenient.

6/10 Okay

Ashley

Liked: Cleanliness, staff & service
I am a huge fans of L'Occitane bath products, so I made my reservation right away when I saw the hotel images (the 19/28 image). Turn out hotel provides their own shampoo and shower gel which is far from the value I expected. Very disappointed k owing the product description is not truthful. Concierge staff had been very helpful nonetheless.
Stayed 2 nights in Jan 2019
Response from rsvn on 17 Jan 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
It was just amazing. really good hotel over all everything is perfect. very organize for sure a lots of foreign people stay there.
Stayed 1 night in Dec 2018
Response from rsvn on 17 Jan 2019
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient Check-in
Fast and efficient check-in. Comfortable larger size rooms
Stayed 2 nights in Dec 2018
Response from rsvn on 17 Jan 2019
Dear guests, welcome to Xi 'an Grand Noble Hotel! Thank you for your recognition of us. We will continuously improve our service quality and strive for your next evaluation of us to say " good, very good". I wish you a pleasant journey and everything goes well! All the staff of the Grand Noble Hotel sincerely look forward to your coming again!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel for money in a well location
It was a good hotel. Staff did not speak English fluently but they have electronic translators in case you want to discuss which is the only downside to it. In nutshell, if you don’t speak/have Chinese translator, good luck not only within hotel but within the city.
Stayed 5 nights in Dec 2018
Response from rsvn on 17 Jan 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location but laundry washing price is expensive
Stayed 5 nights in Dec 2018
Response from rsvn on 15 Dec 2018
Dear guests, thank you for choosing our hotel. We are now withdrawing from the special sales promotion and looking forward to your coming again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from rsvn on 10 Dec 2018
The hotel is located in the center of Xi'an, adjacent to the famous attractions such as the wall, bell tower, Hui Street, etc. The surrounding entertainment, shopping center, culture and art street, and the characteristics of the hotel are all very welcome. Snack Street, shopping, entertainment is very convenient. Look forward to your visit again!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wouldn’t stay here again
Good location near major points of interest in downtown Xi’an, but the hotel is definitely dated and doesn’t warrant a 4.5 rating. I’ve traveled quite a bit in western China, often in rural areas, and been in significantly better hotels. Beds are hard, which is typical, but most places billed as luxury hotels have more comfortable ones. We had two rooms. One smelled like smoke. The front desk did allow us to change rooms, but not before arguing that it was a non-smoking floor and shouldn’t smell. When housekeeping came, they agreed it smelled. When we returned from a long day of site seeing, we found our room keys weren’t working. It turned out they had misread our online booking and only checked us in for one day, not three. They insisted we pay another 2000RMB deposit, which meant our deposit was significantly more than the total of all nights stayed. It’s been 5 days since we checked out, and one of the 2000RMB deposits still hasn’t been refunded. Also, don’t ask the concierge to get you a taxi. It’s much faster to go outside and hail one yourself.
Stayed 3 nights in Nov 2018
Response from revn on 13 Dec 2018
Write your comment.Dear guests, Thank you for your comments and comments.First of all, for your stay in the experience is not perfect, I apologize.I hotel related departments have been aware of your suggestions, they have embarked on related improvements.Xi'an Imperial Palace Hotel or will Adhering to its service concept of "warm and cordial, contact sensors, shared", will continue to work to bring high-quality services to guests. Xi'an Grand Noble Hotel, the hotel sincerely look forward to your visit again!

6/10 Okay

Antonia

Disliked: Cleanliness, staff & service
If you don’t have much choice
Reviews were mixed about Grand Noble but we decided to proceed as we booked late and the location was reviewed as central. While it is indeed not far from some of the city sights, the fact that the area is central meant that there’s a lot of underground tunnel crossings vs just crossing the road. In the immediate vicinity there’s still a lot of shopping, food and convenience stores. While quite an old property, house keeping made a decent attempt to keep the place clean. However, the kettles (in both rooms we stayed in) were dirty - not hygienic enough to boil water. I took two thermos to the front desk to ask them to fill with hot water and they said housekeeping don’t have hot water and for me to perhaps try at the bar. Saving grace was the friendly waitress at the bar who did fill up the two bottles for my mom who was sick. While I can understand that housekeeping may indeed not have hot water, the front desk lady gave me a weird look as if I am crazy and the alternative would be to apologise and have Housekeeping send a clean kettle. I had also asked for connected rooms upon booking and in fact chose this property despite mixed reviews cos of the availability of connected rooms. At check in I confirmed the request and the front desk said that will be what we will be given, but once we went up to the room we realised it was two rooms beside each other with no connecting door. They were not able to change as the hotel only has 2 such rooms. Very disappointing.
Stayed 2 nights in Nov 2018
Response from rsvn on 10 Dec 2018
First of all, you reflect the situation we apologize, the hotel departments attach great importance to the matter, and will work in the future to strengthen the staff professional skills and service skills training to improve the quality of our service shop, to provide guests with More high-quality services. Look forward to your visit again! .

10/10 Excellent

JOHN, seattle

Liked: Cleanliness, property conditions & facilities, room comfort
very pretty lobby and hotel common areas. Food was good at dinner but a lil pricey for breakfast. beds were firm but a extra blanket took care of that. Hotel staff were great
Stayed 2 nights in Nov 2018
Response from rvn on 27 Feb 2019
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Located only a couple blocks (Big blocks) from the Bell Tower, or Center of historic Xian City. 15 minute stroll from hotel.
Stayed 3 nights in Nov 2018
Response from rsvn on 8 Nov 2018
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

8/10 Good

Rodrigo, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really nice , rooms are clean and confy. They have a spa and the massage are cheap like 98 yuan with happy ensing for 10 yuan more lol. 15 minutes walking to metro.
Stayed 2 nights in Oct 2018
Response from rsvn on 8 Nov 2018
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from rsvn on 8 Nov 2018
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

4/10 Poor

P, Nevada

Disliked: Cleanliness, property conditions & facilities, room comfort
A little run down. Good location but rooms need an upgrade.
Stayed 3 nights in Oct 2018
Response from rsvn on 31 Oct 2018
Dear guests, welcome to the Grand Noble Hotel. I'm very sorry that I didn't give you a better stay experience. In order to provide guests with a better stay experience, the hotel has been replacing carpets and wallpaper in all guest rooms since the beginning of 2017, striving for recognition and satisfaction of our service when you visit next time. All the staff of the Grand Noble Hotel sincerely look forward to your coming again!

8/10 Good

Jason, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in general, and it's close to the Bell Tower and the City Wall. The room view wasn't that good, though. And, not that I had problem with the staff, but thought they could speak more English.
Stayed 2 nights in Oct 2018
Response from rsvn on 31 Oct 2018
Dear guests, thank you for taking time out of your busy schedule to give us valuable opinions and recognition. We will strengthen the training of employees and improve service efficiency. All the staff of the Grand Noble Hotel sincerely look forward to your coming again!

8/10 Good

Winterthrough, Los Angels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from rsvn on 8 Nov 2018
Dear VIP: Hello! Thank you for your interest in GRAND NOBLE Hotel. Our hotel will make every effort to enhance and improve our services, and strive for every guest can provide quality and satisfactory service, Xi'an GRAND BOBLE Hotel, the hotel staff look forward to your visit again! May you be happy every day ~ ~

2/10 Terrible

Tae, San Francisco

Liked: Cleanliness
Disliked: Staff & service
The hotel register recommended a Bingmayong tour and I booked it (400CNY). When I get into the bus next day, the tour guide said that the tour price is higher than booked price 450CNY. 50CNY is small amount but that's how they do the business.
Stayed 2 nights in Jul 2018
Response from rsvn on 2 Mar 2019
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good Hotel for the Price
This hotel is satisfactory for the price and central location in Xi’an. The hotel and room was a little dated, but clean and comfortable. The only issue I had was trying to get the staff to help me get a cab twice. The night before I left they were reluctant to order me a taxi and suggested I make a 20 minute walk to my destination. The next morning it took repeated request and nearly 30 minuets to get me taxi so I could go to the train station. After making the request, I waited 15 minuets. When I went to check, the bell stand staff said the taxi had canceled the pickup. They did not think to order a new taxi or to tell me it was canceled. It’s a good thing I went back inside to check it or I would have missed my train.
Stayed 3 nights in Jun 2018
Response from rsvn on 29 Jul 2018
Dear guests, thanks to the choice of Xi'an Grand Noble Hotel! Your recognition of us is our greatest encouragement, we will continue to improve to continue to provide the best quality service. I wish you a pleasant journey, all the best!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, walking distance to the Bell Tower.
Stayed 4 nights in Jun 2018
Response from rsvn on 30 Jul 2018
The Grand Noble Hotel is a luxury hotel built by Taiwan's Ying-hui Group and provides first-class facilities and comprehensive services for leisure and business guests. The hotel is located in the heart of the ancient city of Xi'an, the most prosperous business district, shopping, entertainment and a variety of local restaurants, specialty shops in one, adjacent to the city's tourist attractions, traffic is very convenient.

10/10 Excellent

Simon Mark Ferens, Bury St Edmunds

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pleasant Hotel In Xian
It was a pleasant trip to see the Terracotta Army and Xia’n. The hotel was very nice but a little tired in parts. Service was okay but slow and some items on snack menu were not available, which was a disappointment. Also coffee shop staff interrupted her service of us as a client to count and deal with some vouchers brought by an internal colleague. As a result we chose to go and have our coffee elsewhere.
Stayed 1 night in Jun 2018
Response from rsvn on 29 Jul 2018
Dear guests, thanks to the choice of Xi'an Grand Noble Hotel! Your recognition of us is our greatest encouragement, we will continue to improve to continue to provide the best quality service. I wish you a pleasant journey, all the best!

10/10 Excellent

Bey-yu Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel: I would like to come back
It was amazing: excellent location and service. I would recommend to everyone. It is in walking distance to many attractions. Has a Very helpful concierge service.
Stayed 5 nights in Jun 2018
Response from esvn on 29 Jul 2018
Dear VIP: Hello! Thank you for choosing to stay at Xi'an Grand NOBLE Hotel. And in time for us to make comments. We always believe that a good reputation must be from the guests the most sincere satisfaction recommended out, and we are also honored to provide you with the best quality service. We are glad to welcome you again, whether for business or pleasure. Sincerely look forward to your visit again! I wish you: work well, happy!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Reasonable price. Location was excellent .. very close to main shopping area and multiple restaurants. Staff were very friendly, professional and eager to help. Room was exactly as advertised. Clean. Well maintained. Bathroom area was a little on the small side for a family, but I'd still say a great place for a family to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. It has a great location as well. I would highly recommend this hotel.
Stayed 1 night in Mar 2018