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"The use of an e-butler through WeChat was very efficient. We got our request for extra clothes hangers answered very quickly and the hangers were in the wardrobe after our return from dinner. Excellent location, within walkable distance to the Muslim Quarters and close to the Bell Tower subway station. Lots of things to shop and see around the hotel area. Would highly recommend this area. Very helpful staff by the WeChat name of 微[风]..雨 who helped to wheel my luggage to the waiting van out in the cold to see us to the van which sent us to the airport."

"Room was roomy and spacious for a family of 3 - 4. Shopping / dining options around the hotel was fantastic. Hotel staff was accomodating. Would go back again if i'm back in Xi'an."

"Our rooms were spotlessly clean and the attention to detail with towels etc. The breakfast was so good a great buffet and we also had dinner their....A very big thank you to BEN and PETER that had been amazing, for there help in organizing a taxi for our pick up in Shanghai, they went above and beyond to make sure we had a taxi organised, it was there, again thank goodness their is good staff that do a great job...."

"Good location , a very pleasant stay"

"Service was outstanding. Language was a small problem at check in. Room service was the best I have experienced. Loved W Xian, I will be back with my family."

" Clean room with soft bed and seperate shower. "

"Hotel is perfectly located to major sites and very new and modern. "

"Rooms were clean and roomy, staff were friendly. Great location. "

"Fantastic "