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Reviews of Crown and Castle

3 out of 5
Crown and Castle
Orford, Woodbridge, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 53 reviews" "
Rating 8 - Good. 7 out of 53 reviews" "
Rating 6 - Okay. 4 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.0/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Crown and Castle at Orford on 23 Apr 2024
Dear Ian, Thank you for your review! We hope to see you again soon. Kind regards, The Crown and Castle at Orford

10/10 Excellent

Ande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect balance between being looked after and switching off in idyllic surroundings. Will be back now we’ve found this gem of a location.
Stayed 2 nights in Apr 2024
Response from The Crown and Castle at Orford on 8 Apr 2024
Dear Ande, Thank you for taking your time to rate your stay, we hope to see you again soon. Kind regards The Crown and Castle at Orford

10/10 Excellent

Teresa

Stayed 2 nights in Jan 2024
Response from The Crown and Castle at Orford on 31 Jan 2024
Dear Teresa, Thank you for your review! We hope to see you again soon. Kind regards,

10/10 Excellent

laura

Stayed 2 nights in Dec 2023
Response from The Crown and Castle at Orford on 21 Jan 2024
Dear Laura, We are delighted you have enjoyed your time with us and we hope you will choose to return soon! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Neil

Stayed 1 night in Dec 2023
Response from The Crown and Castle at Orford on 18 Dec 2023
Dear Neil, Thank you for taking the time to rate your visit. We are delighted you have enjoyed your time with us and we hope you will choose to return in the near future! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Crown and Castle at Orford on 3 Sept 2023
Dear Mark, Thank you for taking the time to rate your visit. We hope you have had a lovely time with us and you will choose to return in the near future! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately on our first night there was a break in. The glass in the back door of hotel was smashed. Our neighbours in the garden rooms told us someone had come into their room. We spoke to housekeeping and said we were concerned. We suggested chains on the doors could allay fears. That was not going to happen. We were given a chair to prop against the door!!!!
Stayed 2 nights in Jul 2023
Response from Crown and Castle at Orford on 4 Aug 2023
Dear Teresa,We are very sorry for the issues that you experienced. This was an unprecedented situation and something we have not experienced before. We can assure you that all is resolved and there is no longer any cause for concern. If we can help further at all please do not hesitate to contact our hotel manager directly.Kind regardsCrown and Castle at Orford

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all-round for an overnight stay while attending a concert at nearby Snape Maltings. Stylish, comfortable room. Professional and friendly staff.
Stayed 1 night in Jul 2023
Response from The Reservations Team on 27 Jul 2023
Many thanks for your review, we hope to see you again soon.

8/10 Good

C M

Stayed 1 night in Jul 2023
Response from The Reservations Team on 27 Jul 2023
Many thanks for your review score, we hope to see you again soon.

10/10 Excellent

J

Stayed 2 nights in Jul 2023
Response from Crown and Castle at Orford on 20 Jul 2023
Dear J, Thank you for taking the time to rate your stay. We hope you have had a lovely time with us and you will return soon! Kindest Regards, Crown and Castle at Orford

2/10 Terrible

Judith

Stayed 2 nights in Jun 2023
Response from The Crown and Castle at Orford on 13 Jun 2023
Dear Judith, Thank you for taking the time to rate your recent stay with us. If you would like to discuss anything further, please do contact the hotel directly. Kind regards,

10/10 Excellent

Cheryll

Stayed 1 night in Jun 2023
Response from The Crown and Castle at Orford on 7 Jun 2023
Dear Cheryll, Thank you for taking the time to rate your visit! We hope you have had a lovely time with us and you will return in the near future! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023
Response from The Crown and Castle at Orford on 5 Jun 2023
Dear Lisa, Thank you for your review! We hope you will choose to visit us again soon. Kind regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property set in a tranquil location. We stayed in the Keep, which was simply beautiful, our room had a private terrace that faced the castle so we had amazing views. We also enjoyed a couple of wines outside in the evening out there. The food was superb, we’re green tea drinking vegans, so we’re used to being treated as an afterthought, but the choice and quality was amazing. The staff were all friendly and jovial, which is incredible considering the hours that they work. The beds were the comfiest I have ever slept on in any hotel. I absolutely loved my stay, and I can unequivocally recommend this hotel to anyone thinking of staying.
Stayed 1 night in May 2023
Response from The Crown and Castle at Orford on 8 May 2023
Dear Mary, Thank you for such wonderful feedback! We are pleased to hear you had enjoyed your time with us and certainly hope to welcome you back in the future! Kind regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Really dog friendly. We had a lovely garden room with direct access to a garden . Beautifully decorated with Uber modern bathroom, and thoughtful dog treats, towel etc. Super cosy hotel with fine dining and the best choice breakfast we’ve ever seen! Charming professional staff who were most attentive and accepting of our small dog. Orford is also a delight with lots to interest.
Stayed 1 night in Mar 2023
Response from The Crown and Castle at Orford on 20 Mar 2023
Dear Elizabeth, Thank you for your review and kind words! We are delighted you have had a wonderful time with us and we hope you will choose to visit us again in the near future! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Tessa Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Beautiful hotel , great decor , cosy , good ambiance and attentive staff …. Can’t recommend highly enough. Until the next time ….
Stayed 1 night in Mar 2023
Response from Crown and Castle at Orford on 19 Mar 2023
Dear Tessa Jane, Thank you for your lovely review and kind words. We are delighted you have had a wonderful time with us and we hope to see you again soon! Kindest Regards, Crown and Castle at Orford

6/10 Okay

WRENRACE

Business traveller
Disliked: Room comfort
Stayed 2 nights in Feb 2023
Response from The Crown & Castle at Orford on 3 Mar 2023
Dear Wrenrace, Thank you for your feedback! We hope you will choose to visit us again soon. Kind regards,

10/10 Excellent

Akram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely one night stay
Our second one night stay over the festive period in one of the garden rooms. The room is spotless with a large comfortable bed. We had dinner in the main house and the service was excellent and the food really good. The presentation of the seafood risotto could have been better but the taste was still good. The sea bass was however well presented and was tasty. Just to top off the service, I forget my trainers and they are sending them back to me by post.
Stayed 1 night in Dec 2022
Response from The Crown & Castle at Orford on 11 Jan 2023
Dear Akram, Thank you for your excellent feedback! We hope you will choose to visit us again soon. Kind regards,

10/10 Excellent

Akram

Stayed 1 night in Dec 2022
Response from The Crown and Castle at Orford on 20 Dec 2022
Dear Akram, Thank you for your review! We hope you will choose to visit us again soon. Kind regards,

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from The Crown and Castle at Orford on 7 Oct 2022
Dear Derek, Thank you for taking the time to rate your stay! We hope you had a lovely time with us and we can see you again in the near future! Kindest Regards, The Crown and Castle at Orford

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm service, great food and dog friendly. Perfect
A fabulous stay. The warmth and attentiveness of the service made this a great experience. We stayed in the dog friendly garden rooms which were spacious with nice touches for the dog. The food here was excellent. Breakfasts made to order and we also ate in the evening which was equally good. Beautifully curated interesting art in the walls.
Stayed 3 nights in Aug 2022
Response from The Crown and Castle on 12 Oct 2022
Dear Pamela, Thank you for your lovely feedback! We are pleased to hear you had enjoyed your time with us and hope to welcome you back again soon. Kind regards,

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were extremely kind and helpful but the room could have been cleaner and it was extremely expensive for such a basic room.
Stayed 1 night in Jul 2022
Response from Crown and Castle at Orford on 31 Jul 2022
Dear Andrew, Thank you for your feedback! We hope you had a lovely time with us and please rest assured we will pass on your comments to our Management Teams. We do hope to see you again in the future! Kindest Regards, Crown and Castle at Orford

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness
Excellent staff shame about the room
Given the price charged, the facilities in the room were extremely basic. It was very dated and needed to be redecorated. However, the staff were absolutely excellent.
Stayed 1 night in Jul 2022
Response from Crown and Castle at Orford on 31 Jul 2022
Dear Andrew, Thank you for your feedback! We hope you had a lovely time with us and please rest assured we will pass on your comments to our Management Teams. We do hope to see you again in the future! Kindest Regards, Crown and Castle at Orford

10/10 Excellent

KATE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Crown and Castle at Orford on 31 Jul 2022
Dear Kate, Dear Stephen, Thank you for taking the time to rate your stay! We are delighted you had a lovely time with us and hope to see you again in the near future! Kindest Regards, Crown and Castle at Orford

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t fault anything!
Couldn’t fault anything! Lovely spacious Garden Room, friendly & very efficient staff, and great food. And all set in such a lovely village
Stayed 2 nights in Jul 2022
Response from Crown and Castle at Orford on 31 Jul 2022
Dear Stephen, Thank you for your feedback! We are delighted you had a lovely time with us and hope to see you again in the near future! Kindest Regards, Crown and Castle at Orford

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from The Crown and Castle at Orford on 3 Jul 2022
Dear Guest, Thank you for taking the time to rate your stay. We hope you had a lovely time with us and we can see you again in the future! Kind Regards, The Crown and Castle at Orford

10/10 Excellent

Gillian

Stayed 1 night in Mar 2022
Response from Crown and Castle at Orford on 26 Mar 2022
Dear Gillian, Thank you for taking the time to rate your stay. We hope you had a lovely stay with us and we can see you again in the future. Kind Regards,

10/10 Excellent

Mary

Stayed 1 night in Feb 2022
Response from Crown and Castle at Orford on 4 Mar 2022
Dear Mary, Thank you for taking the time to rate your stay - we hope you had a lovely stay with us and we can see you again in the near future. Kindest Regards,

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
We arrived during storm Eunice an hour and a half early and had nowhere to go as everything was closed, tge msnager very kindly mived things around so we could check in early, he was most helpful throughout our stay. The food was excellent,
Stayed 1 night in Feb 2022
Response from The Crown and Castle on 24 Feb 2022
Dear Joanne, Thank you for your lovely feedback. We are pleased to hear that you had enjoyed your stay and hope to see you again soon. Kind regards,

6/10 Okay

james

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from The Crown and Castle on 17 Feb 2022
Dear James, Thank you for your review. We hope you enjoyed your stay with us! Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Crown and Castle at Orford on 21 Dec 2021
Dear Brian, Thank you for taking the time to rate your stay. We hope you had a lovely stay with us and we can see you again in the future. Kindest Regards,

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable overnight stay
Stayed overnight for family birthdays - really friendly and helpful staff - food and drink very good - dog friendly - Couldn't fault our stay
Stayed 1 night in Nov 2021
Response from The Crown and Castle at Orford on 17 Nov 2021
Dear Emma, many thanks for your feedback. We are pleased to hear that you have enjoyed your stay with us and hope to see you again soon! Kindest regards,

10/10 Excellent

spencer

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , excellent food and excellent rooms, and particularly like the doggie table so we could eat with our dog. def stay again
Stayed 3 nights in Oct 2021
Response from Crown and Castle at Orford on 31 Oct 2021
Dear Spencer, Thank you for your feedback. We are delighted you had a lovely stay with us and do hope to see you again in the near future! Kindest Regards,

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff friendly and efficient. Food was excellent and well presented. Attractive hotel in the centre of beautiful Orford.
Stayed 2 nights in Oct 2021
Response from The Crown and Castle at Orford on 18 Oct 2021
Dear Joan, Thank you for your lovely feedback. We are delighted you had a wonderful stay and we hope to see you again soon! Kindest Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Room had everything we required and the food was excellent. Hope we can return soon.
Stayed 1 night in Aug 2021
Response from The Crown and Castle at Orford on 25 Aug 2021
Dear Guest, Thank you for your feedback. We are delighted you have had a wonderful stay with us and we hope to see again in the future. Kindest regards,

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again at the Crown & Castle
Nice small hotel, fantastic views from Room 1’s bay window, decor a little tired in places, attentive staff, great food, fascinating area
View from one of three large windows in Room 1
Stayed 4 nights in Sep 2020
Response from Crown and Castle at Orford on 13 Oct 2020
Dear Helen, Thank you for your feedback - we are delighted you had a lovely stay with us! We have taken on board your comments regarding the decors for the rooms. We hope to see you again soon! Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, clean and well provisioned. Impeccable service. Definitely well on top of covid measures. Slightly disappointing breakfast in terms of quantity not quility.
Stayed 1 night in Sep 2020
Response from Crown and Castle at Orford on 25 Sept 2020
Dear Guest, Thank you for your feedback. We are delighted we have met your expectations for the room and service and I will forward your comments regarding your breakfast to our Management Team, should you wish to discuss further please do not hesitate to contact us. We hope to see you again! Kind Regards,

6/10 Okay

Juliet, London

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff at the hotel particularly the gentleman who welcomed us were attentive and friendly. Unfortunately the room was tired in places and could have been cleaner. We got an excellent rate but if I had been paying more then I would have been disappointed.
Stayed 1 night in Sep 2020
Response from Crown and Castle at Orford on 25 Sept 2020
Dear Juliet, Thank you for your feedback. We are happy that you found our Staff Team attentive and friendly and we will forward your comments regarding the room to our Management Team. We do hope to see you another time! Kind Regards ,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay
Perfect place for a short break. Orford is a charming village - we loved the caste, the Quay and the Pump Street Bakery - and the Crown and Castle is a jewel of a place. The rooms were spacious and well-appointed, and the staff were friendly and helpful. A great place for foodies: our dinners and breakfasts were excellent.
Stayed 1 night in Sep 2020
Response from Crown and Castle at Orford on 5 Sept 2020
Dear Sarah, Thank you for your lovely feedback. We are delighted you had a wonderful stay with us and hope to see you again soon. Kind Regards,

8/10 Good

Paul, Bedfordshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was exceptional, given the Covid restrictions the offering was wonderfully comprehensive, served to your table with friendly style, and of high quality.
Stayed 2 nights in Aug 2020
Response from Crown and Castle at Orford on 5 Sept 2020
Dear Paul, Thank you for your feedback. We are delighted you had a lovely stay with us and hope to see you again soon. Kind Regards,

10/10 Excellent

AlunGwynne, South Wales Uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time! Accommodation and food were great and we felt very safe.
Stayed 3 nights in Aug 2020
Response from Crown and Castle at Orford on 7 Aug 2020
Dear AlunGwynne, Thank you for your feedback. We are delighted you had a lovely stay with us and are hoping to see you again in the near future. Kind Regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in orford
First time away after lockdown Thoroughly enjoyed our stay in Orford. Relaxed atmosphere and very helpful staff. Food was great. Looking forward to a return visit
Stayed 2 nights in Jul 2020
Response from Crown and Castle at Orford on 31 Jul 2020
Dear William, Thank you for your lovely feedback. We are delighted you have had a wonderful stay and hope to see you again soon! Kind Regards,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Crown and Castle at Orford on 20 Jul 2020
Dear Guest, Thank you for taking the time to rate your stay with us. We are delighted you had a lovely stay with us and hope to see you again in the near future. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from The Crown and Castle at Orford on 21 Jan 2020
Thank you for your review! We are glad you have had a lovely stay with us and hope to see you again soon!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown and Castle
Hotel was beautiful there’s a lovely open fire in the bar and the staff are very attentive. The food was lovely as was the breakfast.If you want a quiet break in a beautiful village you cant fault it.
Stayed 1 night in Jan 2020
Response from Reception on 6 Jan 2020
Many thanks for your lovely review, we hope to be able to welcome you back to Orford again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice winter break
Staff are very welcoming and helpful. Room was comfortable with an amazing view. Food was excellent, they use fresh local produce. Breakfast was lovely. The restaurant would benefit from some background music. The pillows were foam filled and not very comfortable. The bathroom in our room really needs redecorating and the skirting boards were dirty, and the outside woodwork and windows of the hotel need redecorating.
Stayed 1 night in Dec 2019
Response from Beth - Reservations on 9 Dec 2019
Thank you for your review of The White Lion hotel, I am pleased you enjoyed your stay with us. I appreciate all feedback given and have passed this onto to all the relevant teams. We hope to see you back at The White Lion in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonerful weekend
We had best room with a terrace overlooking the castle keep.Having such great weather we totally relaxed and enjoyed a bottle of wine in the evening whilst gazing at the stars.Service was impeccable and staff very polite.Lots to visit in the area.
Stayed 2 nights in Aug 2019
Response from Beth - Reservations on 2 Sept 2019
Thank you for your lovely review, we are pleased you enjoyed your stay with us here at The Crown and Castle and hope to see you again in the near future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay... will be coming back for dinner this time... menu looks superb
Stayed 1 night in Aug 2019
Response from Reservations on 28 Aug 2019
Thank you for your lovely feedback. We look forward to welcoming you back soon.

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from The Reservations Team on 24 Jul 2019
Many thanks for your score, we hope to be able to welcome you back to Orford in the future.