City view from property

Reviews of Shellharbour Village Motel

4 out of 5
Shellharbour Village Motel
28 Mary Street, Shellharbour, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 156 out of 246 reviews" "
Rating 8 - Good. 75 out of 246 reviews" "
Rating 6 - Okay. 9 out of 246 reviews" "
Rating 4 - Poor. 3 out of 246 reviews" "
Rating 2 - Terrible. 3 out of 246 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The husband & wife management were very accommodating and helpful. Good location. Lots of dining options within easy walking distance.
Stayed 2 nights in Apr 2024
Response from Toni on 15 Apr 2024
Thank you Kenneth for your kind review. It was a pleasure to meet you and we hope you are able to stay with us again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, property and price
Stayed 2 nights in Feb 2024
Response from Managers on 25 Feb 2024
Hi Cheryl,We are pleased you enjoyed your stay with us and hope that you will choose to stay with us when you next visit our little piece of paradise.

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from Managers on 19 Feb 2024
Hi Peter,Thank you for your positive review.

4/10 Poor

Teddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a strong, musty smell. During the night, the air conditioner ran, and it finally got somewhat cooled off. During the night in getting up to go to the bathroom, there was a tremendous amount of water on the bathroom floor, where the air conditioner leaked in through ceiling tiles. I about fell, and broke my back. All I got was sorry about that obviously, no attention to customer service or trying to please.
Stayed 1 night in Feb 2024
Response from Managers on 17 Feb 2024
Thanks Teddy, for bringing this to our attention. This issue has now been resolved. We hope you enjoy the rest of your stay in Australia.

10/10 Excellent

Eve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Managers on 17 Feb 2024
Thank you Eve, looks like you had a great stay, hope we see you here again.

10/10 Excellent

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Managers on 17 Feb 2024
Thanks Ernest for the perfect score. See you again another time

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Comfortable room, happy with the surrounding area walk to beach, restaurants, supermarket and good parking
Stayed 1 night in Dec 2023
Response from Managers on 17 Feb 2024
Thank you Richard, it really is a little gem here. So happy you enjoyed your stay.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good except for front door was hard to close & bathroom door was also hard to close. (Needed new screws in top hinge)
Stayed 1 night in Nov 2023
Response from Managers on 17 Feb 2024
Hi Stewart, Thank you for bringing this to our attention. We have rectified these issues

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, recently refurbished rooms and bathrooms, friendly and helpful staff/management
Stayed 2 nights in Nov 2023
Response from Managers on 17 Feb 2024
Hi Mark,Thank you, we are quite happy with the new rooms, and we are chuffed you enjoyed your stay. We hope to see you on your next visit to Shellharbour.

10/10 Excellent

Tafara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and friendly staff. A good stay!
Stayed 2 nights in Nov 2023
Response from Kerrie - Manager on 23 Nov 2023
Thank you so much

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean and in very good condition. Room was huge and the spa, awesome. Very handy and quiet location.
Stayed 2 nights in Nov 2023
Response from Kerrie - Manager on 23 Nov 2023
Hi Marcus,Thank you, we are pleased you enjoyed your stay.

10/10 Excellent

Faithe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the shops and driving distance Kiama etc
Stayed 1 night in Oct 2023
Response from Kerrie - Manager on 23 Nov 2023
Thank you for your very kind review Faithe, we look forward to your next visit.

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely room. Lots of shops in walking distance
Stayed 2 nights in Oct 2023
Response from Kerrie - Manager on 23 Nov 2023
Hi Rene,Thank you and we will see you on your next visit.

10/10 Excellent

Peter

Very clean, friendly staff and great location.
Stayed 2 nights in Oct 2023
Response from Kerrie - Manager on 23 Nov 2023
Hi Peter, thank you, we are happy you enjoyed your stay with us.See you next trip

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Oct 2023
Response from Managers on 17 Feb 2024
Hi Stephen, Thank you so much for your kind words.

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Kerrie - Manager on 23 Nov 2023
Hi,Thank you, we are glad you enjoyed your stay.

8/10 Good

Anne

Travelled with partner
Lovely bed and room
Stayed 1 night in Sep 2023
Response from Kerrie - Manager on 23 Nov 2023
Thank you Anne

10/10 Excellent

Kristie

Travelled with family
Liked: Amenities
Friendly staff. Lovely recently renovated room. Close to pub & cafe. Throughly enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Kerrie - Manager on 23 Nov 2023
Hi Kristie, we are very happy you enjoyed your stay with us.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you we appreciate your support

8/10 Good

Benita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very conveniently located and comfortable
Stayed 1 night in Aug 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you so much Benita. We look forward to your next visit with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very enjoyable stay!
Stayed 3 nights in Aug 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you Priscilla. we hope to see you on your next visit

8/10 Good

Robin

Stayed 1 night in Aug 2023

10/10 Excellent

Mathieu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you so much. We are pleased you enjoyed your stay with us.See you next trip.

10/10 Excellent

peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
a nice stay
nice clean and comfortable room. Good location. Good customer service. A bit expensive given the age, location and amenities.
Stayed 1 night in Jul 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you for your comments, We appreciate all feedback from our guests. I'm sure you noticed that during your stay we have been renovating our rooms. All queen rooms will be completely renovated by mid October.We are so lucky to live in an area that has so many facilities for our visitors, the Marina, Diving with Shellharbour Dive, Whale and other cruises out of the marina, Bass Pint, The Farm, close to Kiama and Wollongong, The escarpment, Waterfalls, bushwalking, The Hars Air Museum.We hope to see you on your next visit to our little piece of paradise.

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service, great location, clean comfy
Friendly service, great location and parking available. The room was comfortable, had great shower pressure. The bed was comfortable. We stayed upstairs with a shower over the bath which may be hard for anyone with physical disabilities. And the room is not dark at night for those who need darkness. We would happily stay there again.
Stayed 3 nights in Jun 2023
Response from Kerrie - Manager on 2 Sept 2023
Hi Anita,Thank you for your very kind words. You will be pleased to hear that all our queen rooms, 1 Family Suite and 1 Family room will all be completely renovated by mid Oct. All the Bathtubs will be no more. Spa Suites will retain the tubs however these are all upstairs.We look forward to your next visit with us.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service
Very pleasant stay. Good, clean rooms with comfortable beds.
Stayed 2 nights in Jun 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you

8/10 Good

Baiba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable small town motel, reasonably priced. Friendly owners.
Stayed 2 nights in Jun 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you so much for your kind words.We love our little Village.

10/10 Excellent

Cherie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Such lovely and helpful staff. Pointing out great places to see and eating options. The rooms are near and clean. Very convenient with shipping, food and water front all in walking distance.
Stayed 2 nights in May 2023
Response from Kerrie - Manager on 2 Sept 2023
Hi Cherie,Thank you for your very kind review. We look forward to your next visit with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean comfortable accommodation.
Stayed 3 nights in May 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,great location, would definitely recommend
Stayed 3 nights in Apr 2023

10/10 Excellent

Nakiya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Tetyana

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very quiet place, room is clean, the shower was big. Staff very friendly. Lots of restaurants around. Very enjoyed our stay in this motel.
Stayed 1 night in Apr 2023
Response from Kerrie and Garry on 22 Apr 2023
Thank you Tetyana for your lovely review. We are so happy you enjoyed your stay with us, and we hope to see you here again sometime, take care

8/10 Good

Yvette

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was nice, but not well cleaned. There was thick dust on the night stand beside the bed, and the spa bath we paid extra for was dirty so we didn't use it. We were told we were in a quiet corner of the motel, but the wind howled though that corner, shook the door, and made the room very cold. The room wasn't well soundproofed either, as I could hear everything that the people in the room next to us were saying. Other than this, it was a lovely stay. The staff were very friendly and efficient, the bed was comfy, and it was a convenient location.
Stayed 2 nights in Apr 2023
Response from Kerrie and Garry, Managers on 10 Apr 2023
Hi Yvette,Thank you for your review. We appreciate all guest feedback and take your comments seriously.The house keeping staff have been advised regarding the dusting issue and have been advised they are to ensure that all tasks are completed.Unfortunately regarding the spa bath, It is not dirty however has been damaged or marked. Weave someone coming to see if it can be repaired.The room you were in is a quiet room unfortunately we have no control over the weather event which visited most of the eastern seaboard during your stay. If you had spoken with the manager I am sure that they would have asked the people next to you to quieten their voices. We are more than happy to ask guests to use their inside voices.We do however apologise for any inconvenience this events caused you and are pleased that you otherwise enjoyed your stay.

6/10 Okay

Jane, Orange

Liked: Cleanliness, staff & service
TV in Room 13 was not working on Digital Channels
Stayed 5 nights in Mar 2023
Response from Kerrie - Manager on 10 Apr 2023
Hi Jane, Thank you for your comments. Did you by any chance mention this to the staff while you were at the motel. on your departure day we found that the antenna was disconnected from the TV.Regardless of that we are sorry that that this happened to you and have added an extra procedure to the house keepers "to do list".Thank you for choosing us to stay with.

10/10 Excellent

Inoka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . The place is clean, tidy and very good price for the room . Walking distance to cafes, shops and the beach . Kathy and Peter were very welcoming and went above and beyond with our stay . Thanks you . Will definitely stay here again . 5/5 service.
Stayed 3 nights in Mar 2023
Response from Kerrie - Manager on 10 Apr 2023
Hi Inoka,Thank you for your kind words. The staff appreciated your review when we shared with them.We look forward to your next visit.

10/10 Excellent

Mark, MOOLOOLABA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well kept, staff very helpful.
Stayed 3 nights in Mar 2023
Response from Kerrie - Manager on 10 Apr 2023
Thank you Mark. See you next trip

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Kerrie - Manager on 10 Apr 2023
Thank you Patrick

10/10 Excellent

Alexandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the standard room had a bath, and a great Smart Tv. It also had a great area for me to work, as this was a business trip. I will definitely be staying here the next time I am down in Shellharbour for work and even leisure
Stayed 1 night in Feb 2023
Response from Kerrie and Garry on 23 Feb 2023
Hi Alexandra,It was a pleasure having you stay with us in Shellharbour. Hopefully your next visit will not be all work and you get to enjoy some of our great locations and dining experiences

8/10 Good

Roslyn

Stayed 1 night in Feb 2023
Response from Kerrie - Manager on 10 Apr 2023
Hi Roslyn,Thank you

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Kerrie - Manager on 2 Sept 2023
Thank you Matt. We appreciate your review.

10/10 Excellent

Violeta

Liked: Staff & service, amenities, property conditions & facilities
Werry close to the bich,to the pub and shops
Stayed 4 nights in Jan 2023
Response from Kerrie and Garry on 23 Feb 2023
Thank you Violeta, we enjoyed meeting you both

10/10 Excellent

Betty

Stayed 1 night in Jan 2023

8/10 Good

Jin Wee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near to beach Nigh time noisy
Stayed 2 nights in Jan 2023
Response from Kerrie - Manager on 30 Jan 2023
Hi, Thank you for your review. We don't quite understand your comment regarding "noisy at night" as your room is away from the road..Perhaps it may have been the ppl above you. We do have a quiet time from 10 pm and unless someone tells us about noise we are unable to ask them to respect other guests quiet time.Thank you for choosing to stay with us

10/10 Excellent

Greg

Stayed 1 night in Jan 2023

10/10 Excellent

Lennard

Stayed 2 nights in Jan 2023

10/10 Excellent

Charles, Jefferson City

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A great place to stay. Gary and his wife made it extra special.
Response from James on 30 Jan 2023
Thank you for your kind words. The staff appreciate your kind remarks.We look forward to your next visit

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely getaway and beautiful spot
Response from Kerrie and Garry on 12 Jan 2023
Thank you Adriana

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kerrie - Manager on 23 Nov 2023
Hi Roger, thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Kerrie and Garry on 12 Jan 2023
Thanks