Whitestone Hotels with Swimming Pool

"Great "

"Happy hour was awesome. It included music, free wine, fruit and cheese. Another night there was a comedian as entertainment."

"Everything was great! No complaints."

"Lobby renovation came out great, wish they would renovate the rooms that are desperately needing. Beds are comfortable, staff are wonderful people. "

"Location was good . Staff had attitude . Definitely didn’t feel welcomed . Also , if you get there early and want to leave your bags to walk around until check in time it’s $5 per bag : I paid for a room with city view and got a side of a building view . When I asked about it they said they gave me an upgrade . Which was basically a couch . They didn’t even explain it to me when I checked in . There was dirty q tips in the living room . The rooms are outdated . Over all not a very comfortable stay but good location . "

"Breakfast was great, hospitality was awesome. Location was great!"

"It was great good vib and awesome"

"I recently stayed at the Lotte Hotel New York for a girls trip, and unfortunately, the experience was far from what we expected. This hotel came highly recommended by a family member who frequently stays at both the Seattle and New York locations, so we went in with pretty high expectations. Right from the start, there were issues with the room. The shower wasn’t properly draining, which made it inconvenient to use, and to make matters worse, the shower head was malfunctioning and spraying water in an uncontrolled way. It made what should have been a simple, relaxing experience frustrating instead. The most concerning part of our stay, however, was when security attempted to enter our room unannounced. Thankfully, they were unable to get in due to the safety hatch on the door, but the situation was unsettling and unacceptable. When we brought this to the attention of the hotel staff, they showed little interest in addressing the seriousness of the issue. We were told someone would follow up with us, but no one ever did. Overall, the lack of responsiveness and concern from the staff, combined with the maintenance issues and the alarming security incident, left us extremely disappointed. We will not be staying here again in the future "

"By far the best hotel and staff I’ve ever stayed with in New York "